• Architect, optimize, and maintain observability frameworks across cloud environments, with a specific focus on implementing Google Cloud Platform (GCP) observability tools (Cloud Logging, Cloud Monitoring, Trace, and Profiler). • Design, deploy, and maintain robust observability stacks across hybrid ecosystems, utilizing Prometheus, Grafana, and cloud-native integrations. • Drive infrastructure-as-code (IaC) initiatives using Terraform and Ansible to ensure consistent, automated deployments of infrastructure and observability tooling. • Build, maintain, and optimize deployment workflows within Kubernetes and Google Kubernetes Engine (GKE) / OpenShift environments using GitHub, Harness, and other CI/CD pipelines. • Deeply analyze Linux/Unix system administration architectures, optimizing compute resource metrics and performance tuning across complex, distributed environments. • Implement SRE best practices, establishing meaningful Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure platform reliability.

Role Description Ми шукаємо Middle DevOps Engineer до нашої DevOps-команди для участі у розвитку та підтримці сучасної хмарної інфраструктури компанії. Ти працюватимеш з високонавантаженими production-середовищами, CI/CD-пайплайнами та інструментами автоматизації, допомагаючи командам розробки швидко та безпечно доставляти функціональність користувачам. Для нас важливі не лише технічні навички, а й відповідальне ставлення до процесів, безпеки та стабільності сервісів. Ми цінуємо ініціативність, прагнення до покращень і вміння працювати в команді. - Підтримка, розвиток та оптимізація хмарної інфраструктури компанії; - Реалізація та підтримка підходу Infrastructure as Code (IaC); - Проєктування, впровадження та супровід CI/CD-пайплайнів для команд розробки; - Забезпечення безпеки інфраструктури: доступи, моніторинг, реагування на інциденти; - Автоматизація процесів розгортання, оновлення та масштабування сервісів; - Участь у плануванні технічних рішень, підвищенні надійності та доступності систем; - Тісна співпраця з розробниками та іншими технічними командами. Qualifications - Досвід роботи DevOps Engineer (або суміжна роль) від 2 років; - Практичний досвід з AWS, DigitalOcean, Cloudflare; - Впевнене використання Ansible, Terraform; - Досвід адміністрування Linux (Ubuntu/Debian); - Робота з брокерами повідомлень та кешами: RabbitMQ, Redis, Elasticsearch, Memcached; - Розуміння принципів роботи Apache, Nginx, HAProxy; - Адміністрування та оптимізація БД: MySQL, ClickHouse; - Досвід роботи з моніторингом та логуванням: Zabbix, Prometheus, Graylog; - Налаштування та підтримка поштових сервісів: Zimbra, Postfix; - Контейнеризація та оркестрація: Docker, Kubernetes (EKS), Helm Charts; - Побудова CI/CD: GitLab CI, Jenkins; - Bash або Python для автоматизації; - Розуміння принципів інформаційної безпеки; - Впевнена робота з Git, досвід командної розробки. Requirements - Досвід роботи з highload-проєктами; - Досвід побудови fault-tolerant архітектур; - Практика впровадження SRE-підходів; - Участь у міграціях інфраструктури між хмарними провайдерами. Benefits - Гнучкий формат роботи (remote); - 20 днів оплачуваної відпустки — для підтримки балансу між роботою та особистим життям; - 12 sick days, адже ми розуміємо, що ваше здоров’я має бути на першому місці; - Медичне страхування (в Україні); - Можливості для розвитку та підвищення кваліфікації в одній з найбільших компаній на ринку; - Внутрішні курси та тренінги для покращення ваших професійних навичок; - Підтримку ментального здоров’я — доступ до корпоративного психолога; - Підтримку корпоративної волонтерської діяльності та участь у благодійних акціях; - Позитивну атмосферу та корпоративні подарунки.

Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success Team - Work from Home Job Description: Due to the amazing growth and future projections of Navigator Platform, and the need to invest in world class service for our valuable dealer partners, we are looking to expand the footprint of Empower Dealer Success (EDS) operations. The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing. Responsibilities: - Execute E2E Billing support - Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls - Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types - Establish and foster relationships with EDS vendors - web hosts and inventory aggregators - Apply effective time management skills to manage daily workload - Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement - Respond promptly and professionally to internal and external customers and discern when to appropriately escalate - Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners - Responsible for continuous improvement of job knowledge by exercising active listening and engagement - Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction - Closely partner with product teams and provide Subject Matter Expert understanding and updates to the team and written documentation - Participate in special projects and ad hoc requests as needed Job Level: Principal Coordinator Department Hours: Monday - Saturday 8am - 7pm CST & Sunday 11am - 5pm CST (2 days off will be base on the business needs) Basic Qualifications: - High School Diploma, GED, or equivalent certification - At least 3 years of customer service or call center experience - At least 2 years of experience working in the financial industry - At least 1 year of experience using Google Sheets Preferred Qualifications: - At least 1 year of auto finance experience - At least 1 year of experience system activations, inventory management , or billing - At least 6 months of experience using JIRA or using Salesforce Work from Home Technology Requirements - Secure home office environment that is free from background noise and distractions - Reliable private internet connection that is not supplied via cellular data or hotspot is required - A private network that is password protected where you have ownership or line of site sight to every device on the network - Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) - Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions - Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider - To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page - Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $56,800 - $64,800 for Principal Ops Prod Coor Richmond, VA: $56,800 - $64,800 for Principal Ops Prod Coor Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Teach core skills in site reliability engineering, system monitoring, incident response, performance optimization, and automation • Help students build capabilities through consistent, practical skill building • Support the career side of the journey including resume review, cover letters, LinkedIn review, behavioral interview prep, technical interview prep, salary negotiation, promotion strategy, and networking strategy