• Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth. • Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members. • Complete check-ins and annual performance reviews. • Manage, create and update goals for direct reports. • Participate and lead Propel Validations and updates. • Create and update complaint documentation and procedures. • Train new team members on proper complaint intake, follow ups, reviews, and closures. • Train team members on new processes. • Recommend and implement changes in complaint processes. • Review the accuracy of team member complaints and communicate changes as needed. • Participate in Quality team audits as the complaint intake SME. • Facilitate complaint investigations while ensuring completeness and consistency of complaint files/records, and participate in generating reports for complaint data, metrics and trends.

Job Description: Senior Project Control Analyst (Systems) Job ID: 16562 Business Unit: MTA Construction & Development Location: New York, NY, United States Regular/Temporary: Regular Department: Systems-C&D Date Posted: Jul 15, 2026 Description JOB TITLE: Senior Project Control Analyst AGENCY: Construction & Development DEPT/DIV: Delivery/ Systems REPORTS TO: Manager, Project Controls WORK LOCATION: 2 Broadway HOURS OF WORK: 8 : 3 0 AM to 5: 0 0 P M or as required (7.5HR/DAY) JOB FAMILY: CON GRADE: 002 SALARY RANGE : $ 84,893 to $106, 117 DEADLINE: Open Until Filled May need to work outside of normal work hours (i.e., evenings and weekends) Travel may be required to other MTA locations or other external sites. MTA Construction & Development reserves the right to remove this posting before the application deadline. Agency Mission MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA's $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region's vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system. Telework This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. S ummary The Senior Project Controls Analyst has proven experience in data compilation, detail checking, and quality assurance of all project control activities (cost estimating, cost control, scheduling, and risk management). Responsibilities - Reviews/backchecks Project Controls Analyst work related to estimates, schedules, change orders, claims, time extension requests, and disputes. - Creates innovative solutions in assisting managers with data needed to make quick decisions in determining the health of a project. - Educates and develops entry - level staff on the entire lifecycle of a quality product related to project controls (estimate/schedule). - Identifies critical issues in financial reporting and creates pathways to pivot projects to stay on time and on budget. - Support the development of the project delivery schedule and cost plan. - Assist in thoroughly reviewing the planning project definition with agency stakeholders and gaining approval. Education and Experience - Bachelor's degree in Engineering, Architecture, Construction , or Project Management, Business Administration, Transportation, or a related field. - Must have a minimum of five (5) years of related experience. - Excellent communication and interpersonal skills. - Proficient computer skills (i.e., Windows environment, Microsoft Office, PeopleSoft, Oracle, etc.) and strong business administrative skills (i.e. , presentations, report and letter writing, time management, etc.). Other Information Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission"). Selection Criteria Based on evaluation of education, skills, experience, and interview. How to Apply MTA employees must apply via My MTA Portal. You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the "Careers" link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply . Comprehensive Benefits & Total Rewards Package: Transportation & Financial Benefits Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings. Premium Health Coverage at Low Cost - Access high-quality individual, family , and domestic partner healthcare, dental, vision, and life insurance plans. Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees. Time Off & Work-Life Balance Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments. Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most. Professional Growth & Development Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization. Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions. Employee Experience & Community Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources. Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services. Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture. How to Apply For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions. For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions. Additional Information: Final salary is determined by experience, skill set , and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve. To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

• Monitor customer usage behavior and act to increase engagement and the use of our solutions, especially in cases of risk due to low usage; • Assist customers in planning and executing strategies for using RD Station products, aligning them with the customer’s business objectives; • Ensure configuration, activation, and adoption for new customers or new accounts in the portfolio; • Organize and lead webinars and 1:few activities for education and scalable value generation, aligned with the CS Education team; • Act proactively and predictively, identifying and mitigating risks by monitoring customer usability data.

Role Description This is a remote role that may be hired in several markets across the United States: NY, NJ, MA, VA, IL, AZ, FL, CA, GA, TX, NC, SC. The Commercial Collateral Analyst I/II provides support in reviewing collateral submitted by commercial customers. Serves as the point person for borrowers and reviews, analyzes, and reconciles documentation to verify the collateral value and potential to repay a loan. May also recommend and implement process improvements. Guarantees the documentation complies with and meets the loan's financial requirements. - Business Support: Provides analytical insight and technical skill to lending activities, maintaining strong industry, risk, and policy knowledge to serve as a resource to associates. Recommends process improvements and assists in other duties as needed to facilitate department processes. - Documentation: Obtains and monitors financial documentation utilized in review efforts. Guarantees accuracy, completeness, and consistency of documentation. - Reporting: Prepares high-level complex reports and journal entries that project the Bank's financial position. Identifies and explains variances on a monthly, quarterly, and annual basis. Develops additional reporting requirements. - Analysis: Sources, compiles, and interprets financial data or statements. Identifies factors that impact credit on both a quantitative and qualitative basis in order to inform credit relationships. Analyzes data for accuracy and efficiencies, effectively communicates analysis output. Qualifications - Required: - Collateral Analyst I: Bachelor's Degree and 0 years of experience in Credit Review, Analysis or Financial Reporting OR High School Diploma or GED and 2 years of experience in Credit Review, Analysis or Financial Reporting - Collateral Analyst II: Bachelor's Degree and 3 years of experience in Credit Review, Analysis or Financial Reporting OR High School Diploma or GED and 7 years of experience in Credit Review, Analysis or Financial Reporting - Preferred: - Bachelor's in Business, Finance, Operations, Economics - 1 year of Commercial Banking and/or Finance - Collateral review and documentation - Excel experience - Reporting experience - Loan systems and applications experience Requirements - Collateral Analyst I: The base pay for this position is generally between $51,450.00 and $80,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. - Collateral Analyst II: The base pay for this position is generally between $63,450.00 and $90,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .