• Ensure administration of the pharmacy program is accurate and compliant by supporting various operational tasks • Perform duties to support the development, coordination and maintenance of the pharmacy program • Review benefit/formulary setup and testing (new and year over year) • Conduct claims analysis • Perform other duties as assigned • Comply with all policies and standards

Role Description The Shared Service Control Intern is responsible for assisting in the review and assessment processes of assigned head office operational functions. In this role, you will help maintain our repository of policies and standards, report on gaps periodically, and temporarily assist with some E-business control review functions. The successful candidate will learn to independently conduct reviews and control assessments of documented and undocumented head office operational processes—spanning customer complaints, facilities, human resources, and other E-business and product control functions—to validate that process designs exist, are adequate, and operate effectively according to design. Responsibilities - Reconciliation & Exposure Monitoring: Assist in monitoring and reporting on automations or processes to daily test and report on outstanding settlement positions (inbound/receivable and outbound/payable) in GL or accounts of various e-business products, ensuring exposures are closed out latest T+3. - Threshold Management: Support daily monitoring of automations or processes to report on net exposure in any Accounts Receivable and Accounts Payable product class above acceptable thresholds (days and value). - Outlier & Trend Analysis: Help monitor individual product and GL data for outliers in patterns or trends to proactively detect wrong GL configurations, wrong product outputs, or unconventional GL/account positions, and assist in following up for timely resolution (max T+3). - Transaction Validation: Assist in monitoring automations that test transaction data, system configurations, and applications to validate that only qualified transactions are streamed and accepted for processing. - Asset & Valuation Control: Assist in reviews and assessments of facility, premises, property, equipment, and other physical revenue-generating assets to validate physical existence while linking their values on records (asset register) to the consolidated financial positions for completeness, valuation accuracy, depreciation, and carrying value. - Procure-to-Pay Review: Assist in control reviews of the purchase and pay process, tools, stores, and inventory handling, as well as validation of accounts payable (AP) metrics and reporting of over-aged positions in the AP GL. - Policy & Document Repository: Monitor entity-level control by managing the central policy and procedure repository of the Bank to promote availability, controlled access, and regular updates to policies, standards, frameworks, and SOPs. - Complaint Management Assessment: Conduct control reviews and assessments of the complaint management process (L1, L2, L3). Report on design and operational efficiency, and feed findings to the IT General Controls, E-business, and Product teams to improve risk maturity. - HR & Non-Core Reviews: Review HR processes and other non-core activities within the Bank, reporting on process design effectiveness and operational efficiency. - General Support: Carry out any other tasks assigned to improve the physical security posture and overall internal control maturity model. Qualifications - A Bachelor's degree. - Basic experience in conducting internal control assessments. - Relevant data analytics and Big Data handling certifications are highly valued. - Foundational knowledge of internal control frameworks (e.g., COSO) and relevant industry standards. Skills & Competencies - Analytical Skills: Strong ability to conduct control reviews, assess data for completeness and accuracy, and identify control deficiencies. - Attention to Detail: Meticulous in validating the physical existence of assets, linking values, and reviewing financial records. - Risk Management: Ability to assess and report on the effectiveness of controls in various processes and identify weaknesses. - Communication: Excellent written and verbal communication skills to report findings and collaborate with IT, E-business, Product, and HR teams. - Organizational Skills: Proficient in managing central policy repositories, ensuring structured access and regular updates. - Technical Understanding: Good understanding of financial records, asset management, purchase-to-pay processes, and complaint management. - Adaptability & Professionalism: Eagerness to adapt to evolving control frameworks, with high integrity and objectivity in assessments. What success looks like in this role - Timely and precise tracking of daily outstanding settlement positions, ensuring exposures are flagged and resolved within T+3. - An organized and up-to-date central policy repository that provides frictionless, controlled access to key frameworks and SOPs. - High-quality, objective reviews of physical assets and operational processes (HR, Procurement, Complaints) that proactively spot gaps and improve risk maturity. - Seamless collaboration with cross-functional teams to resolve issues quickly and drive continuous process improvements. Why join us - Competitive compensation, benefits, and career growth opportunities. - A collaborative and supportive work culture dedicated to professional development and continuous learning.

• Running and scaling our US Pharmacy Network • Operating an efficient, high-volume national mail-order operation, with our Texas hub as the operational center of the network • Owning the pharmacy operating model, including workflow design, fill throughput, turnaround times, and capacity planning—building it to scale as prescription volume from Freddie grows • Bringing expert command of retail and mail-order fundamentals: dispensing accuracy, shipping logistics, refill management, and the service standards that make a pharmacy experience great • Standing up each regional site as the primary fulfillment hub for its area, while keeping Texas as the largest national hub • Standardizing processes, systems, and patient experience across every site, so quality never depends on which pharmacy fills a prescription • Owning insurance, coverage, and billing • Bringing a strong working understanding of the US insurance and coverage landscape, such as claims adjudication, prior authorizations, coordination of benefits, and the billing operations that keep a pharmacy financially healthy • Monitoring and maintaining enrollment and pharmacy benefit manager (PBM) contracts so the operation stays compliant and in good standing • Partnering with internal and external specialists on net-new PBM contracting and complex payer setup, knowing when to bring in expert support • Setting the quality and compliance bar • Owning quality assurance and regulatory compliance across the network, including incident management, root-cause analysis, corrective actions, and inspection readiness across multiple state boards and the DEA • Building the standard operating procedure and quality backbone (procedures, version control, and training) for a defensible, inspection-ready operation in every state • Designing for compliance by default, while respecting the statutory accountabilities of each site's Pharmacist-in-Charge (PIC) • Scaling the pharmacy team & partnering cross-functionally across PurposeMed • Leading, developing, and holding accountable the PICs and site managers across the network, with clear expectations and a deliberate performance cadence • Building a pharmacy leadership bench that can run sites independently as we scale • Coaching site leaders to develop their own teams, not just manage tasks • Serving as the connective tissue between pharmacy and our Clinical, Patient Experience, Tech, Finance, and People teams, so pharmacy stays aligned with the wider patient journey • Representing the pharmacy operation to the executive team with clear, decision-ready communication that surfaces issues, trade-offs, and recommendations • Recommending on headcount, budget, capital, and technology needs, with clear rationale and sequencing

• administer and maintain the ServiceNow platform • enhance platform capabilities • ensure stable, secure, reliable operations • partner with stakeholders to deliver platform improvements • serve as a technical resource for junior administrators • conduct troubleshooting and root cause analysis for platform issues • support compliance reviews, audit requests, access reviews, and platform governance