Title: Communications Coordinator I Location: US - Remote Remote/Hybrid Yes Position Level Individual Contributor II Employment Type Full time Career Field Business Development Pay Type Annually Pay Range $ 48,000 - $ 49,000 Description & Requirements Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Communications Coordinator I is an entry-level role responsible for supporting the development and distribution of internal and external communications. This position collaborates with the Communications team to ensure messaging is accurate, timely, and aligned with organizational standards. The role supports communication efforts for caregivers, clients, and administrative personnel across a nationwide workforce. JOB DUTIES - Collaborates with internal departments to develop and distribute digital communications for internal and external audiences. - Writes, edits, and proofreads content for communications, including email, direct mail, and SharePoint. - Manages and fulfills communication requests through the Fresh ticketing system. - Maintains website content by adding and updating state events and training courses and distributing registration lists to state coordinators. - Coordinates with external vendors to translate communications into multiple languages. - Leads monthly internal employee engagement communications. - Partners with data and analytics teams to obtain and validate distribution lists. - Monitors email performance metrics and escalates irregularities to the Communications Manager. - Supports senior communications staff in planning, change management initiatives, and execution of communication strategies. - Assists with execution of large-scale mailings. - Provides communication support for business development initiatives and special projects. - Other duties as assigned. QUALIFICATIONS - Bachelor’s degree in communications, journalism, public relations, or a related field, or equivalent work experience preferred. - Strong written and verbal communication skills. - Effective time management and organizational skills with the ability to meet deadlines. - Ability to work independently and collaboratively in a team environment. - Proficiency in Microsoft 365 applications. - Strong problem-solving skills and ability to think creatively. - Commitment to professional development, including participation in continuing education training. - Ability to work flexible and/or extended hours, if needed, to meet job requirements. - Ability to pass required background screening. - Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

• Develop and execute communication strategies supporting enterprise healthcare modernization initiatives. • Create executive briefings, newsletters, implementation updates, presentations, fact sheets, FAQs, and other communication materials. • Prepare stakeholder communications supporting system deployments, organizational readiness, and technology adoption. • Collaborate with Organizational Change Management, Training, and Program Management teams to ensure consistent messaging across all project activities. • Draft executive correspondence, leadership talking points, customer announcements, and internal communications. • Coordinate communication schedules, publication calendars, and distribution plans for project deliverables. • Support stakeholder engagement activities by developing communication products for meetings, workshops, demonstrations, and outreach events. • Review, edit, and proofread communication materials to ensure consistency, accuracy, and adherence to organizational standards. • Monitor communication effectiveness and stakeholder feedback while recommending improvements to communication strategies. • Maintain communication documentation, templates, branding standards, and content repositories throughout the project lifecycle.

• Inputting content into the monitoring platform; • Monitoring and managing spreadsheets; • Monitoring social media channels; • Opening customer service tickets; • Populating data spreadsheets / various systems; • File management.

• Help employees understand strategy, navigate change and see how their work contributes to our shared success. • Support functional communications — delivering clear, actionable messaging tied to business priorities and projects. • Build trusted relationships with stakeholders and help shape communication approaches to drive alignment, understanding and action. • Partner across functions, regions and communications teams to align messaging and share best practices. • Champion the Stryker brand by applying brand standards consistently across communications.