• Service and support existing customers by responding to service calls • Carry out Customer Support Programs and small projects business • Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software • Analyze repair requirements and provides customer with appropriate solutions • Complete necessary repairs and replacements as needed • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation • Execute all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures • Work closely with other specialists to cross-train on servicing existing customers

• Safely handle, position and process metal parts to perform various welding functions, including clamping and aligning different sheet metal parts, and high-precision TIG/MIG welding on stainless steel, aluminum, and steel sheet metal components (primarily 10–22 gauge), to complete the work orders assigned to them. • Review technical drawings, blueprints, and work orders with the lead and understand material requirements, welding specifications, delivery sequences, assigned location, and any required protection of critical parts. • Set up, align, and secure parts using jigs, fixtures, and clamps to ensure accurate tolerance. • Produce clean welds with minimal distortion, allowing for efficient polishing, grinding, and finishing in our polishing area (by others) to ensure smooth, high-quality, aesthetically pleasing joints. • Visually inspect welds and use measuring tools to ensure parts meet client requirements and company standards. • Protect finishing of parts, sub-assemblies or units before and after the welding operation by using film, foam, corrugate or other materials in addition to exercising general caution or care. • Work with Sr. Welders, Grinding & Polishing Technicians, Leads, or Supervisors to make sure equipment and orders are completed in a timely manner and take lead on tasks when working with Assistant Welding Technicians and help mentor or train. • Perform routine maintenance on welding equipment (e.g., MIG guns, TIG torches) to maintain optimal performance. • Keep welding booths/areas clean, tidy and organized and continuously informs his Lead of completed activities, and any problems encountered. • Actively work with Safety Committee personnel to identify and eliminate possible safety hazards. • Adheres strictly to all company safety protocols and health regulations, including the use of Personal Protective Equipment (PPE), and follow the 5S program to maintain a safe and organized work environment. • Maintain accurate production records, including part counts, scrap rates, and completed job forms.

• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds • Conducts “face to face” relationship with Customers in the service of the client’s requirements • Completes preventative maintenance and repairs per work order requirements • Performs minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.) • Performs routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition • Performs minor electrical maintenance as allowed without a license within state law requirements • Fully utilizes technology (tablet, smartphone) to access and complete work orders • Maintains timely and consistent communications with customer and internal support teams • Completes other duties as assigned or required

• Provides repair services to customers in a courteous and professional manner • Provides and maintains the necessary tools of the trade • Completes all on site installation, repair maintenance and test tasks under supervision • Diagnoses errors on technical problems and determines proper solutions • Maintains and manages proper levels of inventory in van • Produces timely and detailed service reports • Attends all required training