InfuSystem

• Navigate hospitals and/or healthcare clinics to locate medical devices • Perform physical inventory, installing tracking devices and beacons • Test, evaluate, and perform preventative maintenance on medical equipment at the customer’s facility • Accurately document service actions in a digital work order • Demonstrate ‘customer is 1st’ culture by taking ownership, doing the right thing, and problem solving • Perform scheduled preventative maintenance (PM) and safety inspections on a variety of medical equipment • Troubleshoot, diagnose, and perform basic repairs and adjustments to restore equipment functionality • Conduct physical inventory and asset tracking of medical devices within healthcare facilities • Install and maintain tracking devices and beacons to ensure full facility coverage • Complete accurate and timely documentation, including work orders, PM checklists, and service reports in the Service Information System • Ensure compliance with manufacturer specifications, company standards, and regulatory requirements • Coordinate service schedules with clinical staff to minimize disruption to patient care • Maintain inventory of tools, parts, and testing equipment required for service delivery • Provide basic end-user support and education on equipment operation and care • Follow established procedures to test, diagnose, recertify, and evaluate devices • Escalate complex repairs or safety concerns to senior technical staff or management • Travel to customer sites locally or nationally; assignments may require extended onsite stays

• Be responsible for the non-clinical services included with the InfuSystem Outpatient Ambulatory Pump Program. • Coach facility staff to improve workflow issues with patient information, ambulatory infusion pumps inventory, and supply inventory within assigned geography • Function as an initial point of contact and escalate clinical issues via internal process as needed • Promote New Product Initiatives within assigned active accounts • Travel within territory • Collaborate with co-workers to achieve monthly shared sales/process goals • Provide top-quality service to customers by managing deployed pump fleet at each facility • Identify and rectify patient information issues with customers • Monitor usage of supplies and other consumables at appropriate accounts • Communicate with team members daily • Handle customer complaints and find solutions • Produce and submit reports as requested by InfuSystem Management team

• Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings • Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations • Maintain accurate records of device usage, processing, and inventory • Follow all infection control and safety protocols as outlined by both the company and the customer site • Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns • Conduct routine checks to ensure devices are functioning properly and report any malfunctions • Support training and onboarding of new staff at the customer site as needed • Maintain a clean, organized, and compliant work area • Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows • Delivering cost-effective and timely maintenance of medical devices to meet customer needs • Recording key details of service actions and observations regarding devices conditions and operations • Precisely adhere to established processes and procedures to diagnose, test, and recertify devices • Accurately documenting actions into the company management systems including correct details on labor, equipment, and performance results • Comprehend and implement the principles of 5S workplace organization • Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices • Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction • Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively always meets and exceeds customer expectations • Consistently and efficiently perform routine maintenance on a select range of device models • Accurately document and submit expense reports in a timely manner, ensuring compliance with company policies and maintaining transparency in field-related expenditures • Deliver exceptional customer service by ensuring clear, concise, and effective communication with clients, fostering strong relationships and consistently achieving high levels of customer satisfaction • Demonstrate strong self-management skills by independently prioritizing tasks, meeting deadlines, and maintaining productivity with minimal supervision in dynamic field environments • Travel to and between client sites to perform on-site decontamination, evaluation, testing, and support, ensuring high-quality service delivery and client satisfaction • Perform annual preventative maintenance and remediation services as needed on assigned medical equipment • Perform other related duties as required to support departmental goals and organizational needs

• Develop and execute a territory plan, with responsibility for territory growth and achievement of all sales quotas. • Conduct five business reviews per month within key and strategic accounts and prospects. • Develop and maintain relationships with customers by staying connected with day-to-day contacts, supervisors, key influencers, and decision-makers at customer locations. • Partner with the Account Manager and Customer Care Coordinator to maximize service and revenue in new and existing accounts, including coordinating paperwork, pump shipments and returns, new account setup, and related processes. • Provide consultative information to customers about equipment based on technical knowledge of products and protocols. • Submits sales contracts & quotes for orders obtained. • Prepare and submit expense reports in accordance with company policy. • Complete all sales reports and required documents in a timely manner. • Attend tradeshows, sales meetings, and education seminars as needed. • Have reliable internet access. • Return customer messages the same day. • Complete accreditation and other exams as required. • Update HubSpot Sales CRM daily with new business prospecting efforts.

• Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts • Qualifying new clients by reviewing patient orders and clinical notes • Reviewing patient paperwork to ensure it is complete and accurate • Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies • Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs • Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable • Ordering home wound care supplies to be delivered to patients • Monitoring usage of supplies and other consumables at the account • Processing customer and patient orders • Handling customer and patient complaints • Producing and submitting reports as requested by Management • Processing documents in fax server as required • Answering phones as required • Other duties as assigned

• Lead tradeshow execution • Manage the full lifecycle of tradeshows and events, including registration, logistics, vendor coordination, shipping, booth setup, budget tracking, and on-site execution readiness • Ensure flawless execution with strong attention to detail • Coordinate and execute corporate events • Support planning and execution of internal and external events, ensuring timelines, logistics, and deliverables are managed efficiently • Own marketing project coordination • Manage multiple projects simultaneously, driving timelines, collecting feedback, securing approvals, and ensuring final deliverables are accurate and on time • Manage surveys and reporting • Execute satisfaction surveys, track performance, and provide organized, actionable reporting (experience preferred) • Develop Business Forms & Documentation • Oversee marketing assets and inventory • Maintain inventory of sales and marketing materials, including promotional items, ensuring accurate tracking, reordering, and distribution • Maintain marketing collateral and version control • Update, archive, and organize materials to ensure teams always access the most current assets • Assist with website updates and basic analytics reporting • Support creation of sales materials, patient content, and digital assets • Partner with internal stakeholders and external vendors to support broader marketing initiatives

• Serve as an initial point of contact for customers and escalate clinical issues through internal processes as needed • Build and maintain trusting, collaborative relationships with customer stakeholders to support long‑term partnerships, workflow adoption, and consistent execution • Establish credibility within assigned accounts through consistent presence, reliable execution, and proactive communication • Troubleshoot facility workflow issues related to ambulatory infusion pumps, supplies, and new products within the assigned geography and across the territory • Proactively identify customer accounts that would benefit from workflow improvements, initiate consultative discussions with account stakeholders, and partner with the Territory Manager to drive adoption and execution of agreed‑upon solutions • Lead Express (paperwork) and clinical in‑services for new and existing accounts recruited by the Territory Manager within the assigned geography, either in person or remotely • Promote new product initiatives within assigned active accounts • Provide top‑tier customer service by managing the deployed pump fleet at each facility • Demonstrate consistent follow‑through on customer requests, issues, and action items to ensure timely resolution and sustained customer satisfaction • Handle customer complaints professionally and drive resolution • Research and respond to customer inquiries regarding InfuSystem products and services • Identify, track, and resolve outstanding or pending customer paperwork issues • Monitor usage of pumps & supplies at designated accounts • Communicate with team members daily and share weekly schedules with Territory Managers • Produce and submit reports as requested by InfuSystem management • Collaborate with cross‑functional team members daily to achieve shared monthly sales and process goals • Reside within the assigned territory • Support approximately 200 cancer centers across NY, NJ, PA, MD, DC, VA, DE, and WV • Travel regularly within the territory with an average of 20–25 site visits per week, typically across 3–4 route days with 1–2 office days.

• Servicing assigned customer accounts and maintaining customer files • Processing orders and setting up new accounts • Working with patients and nurses directly for proper management of AWC and Ostomy supplies • Ensuring all patient paperwork is complete and accurate • Initiating calls to patients to establish relationships and ensure receipt of supplies • Following up with patients to monitor supply needs • Collaborating with wound care nurses to determine ongoing need for supplies • Ordering home wound care supplies for delivery • Monitoring usage of supplies and consumables at the account • Handling customer and patient complaints • Producing and submitting reports as requested by Management • Processing documents in fax server as required • Answering phones as required • Performing other duties as assigned

• Drive revenue growth within the Patient Services division by expanding adoption of InfuSystem’s ambulatory pump program across hospital-based and community oncology practices. • Own a multi-state territory, balancing active new business development with disciplined management and growth of existing accounts. • Serve as the primary point of contact for customers, managing frequent, ongoing communication related to onboarding, documentation, utilization, and ongoing service needs in a highly relationship-driven environment. • Provide consultative guidance on infusion workflows, equipment utilization, and reimbursement considerations to support long-term account performance. • Maintain accurate pipeline visibility and manage required reporting, contracts, and customer documentation within CRM and internal systems. • Represent InfuSystem professionally at customer meetings, tradeshows, and internal sales events.

• Primary function would be to focus on lead generation and prospect follow-up. • Assist territory managers with current account administrative tasks • Generate new and repeat sales by providing product and technical information in a timely manner. • Proficient knowledge of, and ability to navigate through, web-based search engines to generate business opportunities. • Maintaining CRM accuracy and sales reporting • Provide product information and basic quoting with the direction of the field sales team • Strong communication and relationship building skills • Organization and detail oriented • Ability to create and utilize e-marketing and e-commerce to expand territory growth. • Determine customer requirements and expectations to recommend specific products and solutions. • Accurately process customer transactions such as orders, quotes or returns. • Provide inventory information on the availability of in-stock items. • Proactively recommend items needed by customers to increase customer satisfaction and improve profitability. • Educate customers about terminology, features and benefits or products to improve product related sales and customer satisfaction. • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint. • Remain current on consumer preferences, changes in local codes and product developments. • Setup and maintain customer files. • Identify trends in customer satisfaction or dissatisfaction. • Manage time effectively, meet personal goals and work effectively with other members of the sales team. • Communicate to the purchasing department unexpected increases or decreases in demand for products. • Present a professional image always to customers and vendors. • Perform other duties as assigned