Role Description Innovaccer is redefining how health systems operate their revenue cycle. Innovaccer Flow is our agentic, EHR-integrated RCM automation platform — spanning prior authorization, denial management, autonomous coding, CDI, and HCC/risk adjustment. The Director of Services Product Management will drive the integration of the Innovaccer Flow platform with the commercially operationalized services business, to create an outcomes focused services offering. This is a high-visibility, high-ownership role at the intersection of product strategy, services commercialization, and AI-enabled operational transformation. You will define how Innovaccer sells and delivers managed services and you will be the internal force driving the adoption of AI and automation across the services organization itself. Qualifications - 7+ years in health IT product management, services strategy, or RCM operations - Deep familiarity with revenue cycle workflows: prior authorization, medical coding & CDI and denial management - Working knowledge of payer operations, including EDI X12, FHIR R4, and DA Vinci implementation guides - Hands-on experience with services commercialization — pricing, SKU design, SOW development, or go-to-market - Outcomes-based commercialization and growth enablement - Demonstrated experience documenting workflows for automation development or AI-assisted automation - Human in the loop design experience a plus - Ability to evaluate automation feasibility and articulate trade-offs between RPA, rule-based logic, and ML approaches - Experience driving adoption of new technology within clinical or operational teams - Proven ability to lead cross-functional initiatives without direct authority — influence as the primary lever - Executive-level communication skills; equally effective in a board room and a sprint review - Strong written skills for producing SOWs, service descriptions, workflow specs, and business cases - Strong project management instincts with a track record of delivering complex, multi-stakeholder programs - Disciplined in reporting, tracking, and escalation — nothing falls through the cracks - Comfortable operating in a high-growth, fast-moving environment where structure is built, not inherited Requirements - Own end-to-end commercialization of Innovaccer's managed services offerings - Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations - Author and manage SKU definitions aligned to how sales teams configure and quote services deals - Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities - Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs - Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline - Develop a structured adoption roadmap for AI and automation tooling across services operations - Build internal business cases that quantify efficiency gains, error reduction, and capacity impact - Drive change management by working directly with services team leads to build comfort with AI-assisted workflows - Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership - Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes - Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment - Translate discovered gaps into actionable requirements that can feed the automation development roadmap - Map current-state workflows for coding, prior authorization, and billing processes at the step level - Identify and document decision points, business rules, and exception handling logic within each workflow - Prepare workflow specifications formatted for consumption by automation developers and AI/ML engineers - Validate documented workflows with clinical and operational SMEs before handoff to development - Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand - Coordinate requirements gathering across services delivery, engineering, clinical informatics, and compliance - Lead sprint reviews, UAT planning, and go-live readiness for new automation releases - Manage post-launch performance monitoring and continuous improvement cycles for deployed capabilities - Maintain weekly status reporting across commercialization and automation workstreams - Track activity, milestones, and blockers across cross-functional teams; escalate proactively - Build and manage project plans with clearly defined owners, timelines, and dependencies - Prepare executive-level updates for senior leadership and cross-functional stakeholders Benefits - Generous Paid Time Off: 20 days of fixed time off per year, in addition to company holidays - Best-in-Class Parental Leave: One of the industry’s most generous parental leave policies - Recognition & Rewards: Monetary incentives and company-wide recognition for your impact and dedication - Comprehensive Insurance Coverage: Medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance - Optional perks include discounted legal aid and pet insurance

• Own end-to-end commercialization of Innovaccer's managed services offerings. We need a product manager who understands RCM Services is the product. • Develop and maintain a comprehensive services catalog, including service descriptions, scope parameters, and delivery expectations • Author and manage SKU definitions aligned to how sales teams configure and quote services deals • Draft and maintain Statement of Work (SOW) templates that accurately reflect deliverables, timelines, and responsibilities • Define pricing structures and models, including per-transaction, per-claim, and outcome-based constructs • Partner with marketing to develop positioning, messaging, and collateral that drives services attach and pipeline • Lead the organizational effort to embed AI into the services delivery model. • Develop a structured adoption roadmap for AI and automation tooling across services operations • Build internal business cases that quantify efficiency gains, error reduction, and capacity impact • Drive change management by working directly with services team leads to build comfort with AI-assisted workflows • Establish adoption metrics and report on AI utilization, impact, and ROI to senior leadership • Identify where the services organization is losing time, accuracy, or throughput and map those gaps to specific AI or automation opportunities. • Conduct structured reviews of services workflows to surface inefficiencies in coding, authorization, documentation, and billing processes • Prioritize operational improvement opportunities by impact, feasibility, and strategic alignment • Develop the precise, detailed documentation that engineers and product teams need to automate or augment clinical and billing workflows with confidence. • Own the services automation capability roadmap, ensuring backlog reflects both strategic priorities and operational demand • Maintain weekly status reporting across commercialization and automation workstreams • Track activity, milestones, and blockers across cross-functional teams; escalate proactively • Build and manage project plans with clearly defined owners, timelines, and dependencies

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description ServiceNow | Global Partnerships & Channels (GPC) ServiceNow is seeking a transformational Director, Global Partner Leader (GPL) to lead one of our most strategic global partnerships — Wipro. This is a rare opportunity to shape the future of enterprise transformation at scale, driving a multi-dimensional partnership that accelerates ServiceNow's growth to $15B+ while redefining how ServiceNow and Wipro co-create value for customers and the broader ecosystem. About the Role This is not a relationship management role — it is a transformation leadership role. The GPL will architect and lead a bold, AI-powered, multi-directional partnership model across ServiceNow and Wipro. You will operate at the intersection of executive influence, commercial leadership, and breakthrough innovation — driving outcomes that neither organization could achieve alone. You will lead with AI in everything — from how you run the business to how you design joint go-to-market motions, co-create solutions, and unlock new business models. The ideal candidate is a builder, an influencer, and a catalyst who thrives in complexity and moves large organizations to act. Primary Responsibilities Revenue & Pipeline Leadership Own and accelerate NNACV targets through Sourced and Influenced revenue motions — sell-to, sell-with, and sell-through. Lead deal-level collaboration between ServiceNow and Wipro on must-win pursuits, driving new logos and pipeline expansion at scale. AI-Led Partnership Transformation Embed AI at the core of the partnership — from joint GTM strategy and solution design to operational cadence and decision-making. Continuously identify opportunities to replace manual processes with AI-driven, scalable motions. Champion an AI-native operating model across both organizations. Multi-Directional Ecosystem Strategy Lead a 2-way to 4-way partnership model — driving integrated collaboration across ServiceNow, Wipro, hyperscalers, and ecosystem partners. Design and execute joint business plans that create compounding value across all parties, not just bilateral outcomes. Breakthrough Co-Innovation Drive co-innovation and co-creation at the frontier — identifying new industry-specific use cases, joint IP, and transformative solutions that differentiate both ServiceNow and Wipro in the market. Move beyond enablement to genuine business model innovation. Executive Influence & Organizational Transformation Navigate and influence complex, matrixed organizations at the most senior levels — within Wipro, ServiceNow, and across the ecosystem. Build deep executive trust, align competing priorities, and mobilize large organizations around shared goals and breakthrough ambitions. Joint Business Planning & Governance Develop and execute multi-year joint business plans encompassing co-marketing, enablement, co-delivery, and business transformation. Establish world-class governance and executive sponsorship frameworks with committed targets, shared metrics, and rigorous business review cadences Field & Cross-Functional Alignment Serve as the primary advocate for the partnership across ServiceNow's field sales, product, customer success, marketing, and C-suite. Ensure consistent, high-impact partner engagement across every function and geography. Qualifications What We're Looking For - 15+ years of experience leading strategic partnerships with large Global System Integrators, Outsourcing firms, or Audit & Advisory firms in a SaaS or enterprise technology environment - Proven transformation leader — track record of driving breakthrough innovation and business model change within and across large, complex organizations - AI-native operator — actively leverages AI, automation, and data to improve workflows, accelerate decisions, and design scalable solutions; continuously experiments with emerging technologies and builds AI into how they lead - Multi-directional ecosystem thinker — experience designing and executing 2-way to 4-way partnership models involving hyperscalers, ISVs, and adjacent ecosystem players - Executive influencer — demonstrated ability to align and mobilize senior leaders across multiple organizations simultaneously; navigates complexity with clarity and conviction - Commercial excellence — consistent quota attainment and over-achievement; strong financial acumen and ability to manage multi-million-dollar joint business plans - Strategic and analytical — strong planning skills with the ability to translate ambition into execution at scale - GSI/SI knowledge — deep understanding of how Wipro operates and creates value for customers at scale Why This Role ServiceNow is at an inflection point. AI is fundamentally changing how partners create value — and co-creation, not just co-selling, is the new frontier. This role sits at the center of that transformation. The GPL for Wipro will help define what world-class partnership looks like in an AI-native era — and leave a mark on both organizations. JV20 For positions in this location, we offer a base pay of $145,920 - $217,080, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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• Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness. • Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services. • Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations, business needs and goals. • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments. • Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities. • Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization. • Provide operational leadership for Smile's SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services. • Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies. • Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery. • Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed. • Ensure adherence to relevant contractual obligations as well as develop and execute action plans in the case of non-conformities. • Collaborate with cross-functional teams to develop, complete and enhance marketing material, RFXs, legal contracts (including but not limited to SOWs, Master Service Agreements and Partner Contracts) and IT procurement. • Manage strategic planning, prioritization, and resource allocation for IT programs, balancing competing priorities and stakeholder needs. • Collaborate with cross-functional teams and leaders to enhance customer engagement, experience and ensure customer success and satisfaction. • Lead incident and problem resolutions by working with internal teams such as Engineering, Client Support, Privacy & Security and Incident Management. • Coordinate technology changes for customer environments and ensure teams and relevant partners adhere to organizational policies and ITIL practices. • Establish and maintain program governance structures, including steering committees, to provide oversight and guidance throughout the project lifecycle.