• Provides quality assurance and testing support across the POTS development, maintenance, modernization, integration, and release lifecycle. • Ensures that software, documentation, deliverables, and services meet functional, technical, security, accessibility, and performance requirements. • Develop and maintain the project test strategy, test plans, test cases, traceability matrices, and test reports. • Validate requirements, user stories, and acceptance criteria for completeness and testability. • Perform functional, regression, integration, interface, API, database, browser, mobile, usability, and accessibility testing. • Support automated test development and integration into CI/CD pipelines. • Record, prioritize, track, retest, and report defects through closure. • Validate production fixes, releases, enhancements, and modernization activities. • Test interfaces with NBS, NED, nVision, ServiceNow, DMS, and third-party applications. • Verify compliance with Section 508, security, privacy, and customer technical requirements. • Monitor quality trends, defect leakage, rework, test coverage, and release readiness. • Support development and maintenance of the Quality Assurance Plan and project quality metrics. • Confirm deliverables satisfy defined acceptance criteria before Government submission.

• Actively participate in a collaborative development team with the opportunity to influence product direction • Plan, organize, and prioritize test cases and test plans • Serve as an independent reviewer of test plans to deliver reliable, efficient software systems • Set up and manage test environments to simulate real-world scenarios and validate customer configurations before release • Record and communicate software defects with clear, actionable detail to support timely fixes • Establish, maintain, and continuously improve quality management system processes and procedures

• Act as Sunrise's quality representative towards manufacturing partners - performing incoming inspections, verifying builds against drawings and specifications, and owning the quality sign-off before any system ships. • Manage supplier quality issues end to end: raise claims, investigate root causes, track corrective actions, and monitor trends over time. • Develop and maintain hardware acceptance procedures, checklists, and quality standards as production scales. • Execute provisioning and system configuration workflows for robotic cells, ensuring hardware, software, and deployment packages are fully prepared and traceable. • Coordinate readiness activities across supply chain, engineering, and manufacturing partners ahead of customer delivery. • Maintain quality records, BOM accuracy, and operational data in Odoo. • Contribute to process improvement across supplier development, delivery readiness, and operational efficiency.

• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines • Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation) • Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues) • Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails • Identify risks in privacy, identity verification, and information containment • Flag unexpected behaviors, deviations, and potential safety or compliance gaps • Give clear, actionable feedback to the product team; report trends that refine quality standards • Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations • Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts • Contribute to building out the systems that create and monitor the voice agents