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RadiantGraph

Helping Healthcare Understand People.

Quality Assurance, Clinical Oversight – Voice AI Product

QA EngineerQA EngineerContractRemoteSeniorTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$35 - $50 / hour

Seniority

Senior

Professional CertificateEnglish

Job Description

Quality Assurance, Clinical Oversight – Voice AI Product

RadiantGraph

• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines • Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation) • Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues) • Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails • Identify risks in privacy, identity verification, and information containment • Flag unexpected behaviors, deviations, and potential safety or compliance gaps • Give clear, actionable feedback to the product team; report trends that refine quality standards • Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations • Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts • Contribute to building out the systems that create and monitor the voice agents

Job Requirements

  • Background as a health coach, health-coaching team lead or manager, licensed healthcare professional, or healthcare operations specialist
  • Familiar with clinical safety principles, care navigation, and HIPAA compliance
  • Strong attention to detail; comfortable reading high volumes of conversation data
  • Excellent written and verbal communication; instructional or technical writing experience is a plus
  • A user-first mindset: you anticipate how a conversational flow will land for the member, and how to design and troubleshoot it
  • Adaptable and resourceful: you thrive in a fast-paced, evolving early-startup environment, dig in to learn as much as you can, and contribute from day one
  • Curious about agentic AI, whether you've worked with it or want to learn it here
  • Fluency in Spanish is a strong plus
  • Reliable laptop and internet connection

Benefits

  • Paid, structured onboarding
  • Training and calibration time are paid hours from day one

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