Dynanet Corporation

Role Description Provides advanced software engineering and technical leadership for complex POTS enhancements, integrations, production support, modernization, and enterprise consolidation activities. Supports the Technical Lead and mentors Software Engineers. Roles & Responsibilities: - Design and develop complex POTS application components, APIs, integrations, workflows, and database features. - Translate business requirements and user stories into secure, maintainable technical solutions. - Lead implementation of high-priority enhancements and modernization initiatives. - Support integration with NBS, NED, nVision, ServiceNow, DMS, and vendor platforms. - Perform technical analysis, code reviews, troubleshooting, performance optimization, and root-cause analysis. - Mentor Software Engineers and promote engineering best practices. - Support automated testing, CI/CD, configuration management, and controlled releases. - Develop architectural designs, technical specifications, deployment scripts, and system documentation. - Incorporate Section 508, privacy, security, and agency standards into solution delivery. - Support production operations, incident resolution, monitoring, and SLA achievement. - Assist the Technical Lead with architecture governance, technical planning, risk identification, and knowledge transfer. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field. - Minimum 8 years of relevant software development experience. - Advanced experience with C#, .NET, ASP.NET MVC, Web API, RESTful APIs, SQL Server, JavaScript, AngularJS, jQuery, Ajax, Bootstrap, CSS, JSON, Agile/Scrum, Git, DevOps, automated testing, and CI/CD. - Experience designing, developing, troubleshooting, and maintaining complex enterprise web applications. - Experience performing code reviews and mentoring developers. - Experience supporting production environments and resolving high-priority technical issues. Requirements - Experience with Federal acquisition, procurement, financial, or workflow systems. - Experience with Python, cloud platforms, containerization, microservices, or modular architecture. - Experience modernizing legacy applications and consolidating databases or application instances. - Familiarity with security engineering, Section 508, privacy, and ATO documentation. - Microsoft Azure, .NET, DevOps, Scrum, or related certification. Benefits - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

Role Description Administers, supports, secures, optimizes, and modernizes the databases and data repositories supporting POTS and its customer-wide procurement workflow, reporting, document-management, and enterprise-integration functions. Roles & Responsibilities: - Administer and maintain POTS databases and associated data repositories. - Monitor database health, availability, capacity, performance, storage, and security. - Perform backup, recovery, restoration, patching, upgrades, and scheduled maintenance. - Troubleshoot database incidents, failed jobs, integration errors, blocking, deadlocks, and performance degradation. - Optimize schemas, indexes, stored procedures, queries, and database configurations. - Support consolidation of approximately 30 IC-specific databases into a unified enterprise platform when directed. - Support interfaces and data exchanges involving NBS, nVision, ServiceNow, DMS, NED, and approved third-party systems. - Maintain database documentation, data dictionaries, operational procedures, and recovery plans. - Support secure migration to cloud or modernized database environments. - Participate in Agile planning, release activities, testing, change management, and architecture reviews. - Protect procurement-sensitive, financial, personal, and proprietary data. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Database Administration, or a related field. - Minimum 7 years of database administration experience. - Strong experience with Microsoft SQL Server administration. - Experience with database installation, configuration, patching, upgrades, backup, restore, recovery, performance tuning, SQL development, query optimization, security, roles, privileges, auditing, data migration, consolidation, and integration. - Experience supporting highly available enterprise applications and development teams. - Experience with database change control, release management, and technical documentation. Requirements - Experience consolidating multiple similar databases into a shared enterprise database. - Experience with SQL Server Data Tools, stored procedures, ETL, reporting, and data-quality controls. - Familiarity with Oracle, NoSQL, cloud databases, or Azure database services. - Experience integrating databases with APIs, financial systems, analytics platforms, and data warehouses. - Knowledge of NIST, FISMA, privacy, encryption, audit logging, and ATO requirements. - Microsoft SQL Server, Azure Database, or related database certification. - Experience supporting Federal financial and procurement systems. Benefits - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

Role Description Provides quality assurance and testing support across the POTS development, maintenance, modernization, integration, and release lifecycle. Ensures that software, documentation, deliverables, and services meet functional, technical, security, accessibility, and performance requirements. Roles & Responsibilities: - Develop and maintain the project test strategy, test plans, test cases, traceability matrices, and test reports. - Validate requirements, user stories, and acceptance criteria for completeness and testability. - Perform functional, regression, integration, interface, API, database, browser, mobile, usability, and accessibility testing. - Support automated test development and integration into CI/CD pipelines. - Record, prioritize, track, retest, and report defects through closure. - Validate production fixes, releases, enhancements, and modernization activities. - Test interfaces with NBS, NED, nVision, ServiceNow, DMS, and third-party applications. - Verify compliance with Section 508, security, privacy, and customer technical requirements. - Monitor quality trends, defect leakage, rework, test coverage, and release readiness. - Support development and maintenance of the Quality Assurance Plan and project quality metrics. - Confirm deliverables satisfy defined acceptance criteria before Government submission. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. - Minimum 5 years of software quality assurance and testing experience. - Experience developing and executing test strategies, test plans, functional testing, regression testing, integration testing, system testing, user acceptance testing support, defect tracking, and automated testing. - Experience testing web applications, APIs, databases, and enterprise integrations. - Experience working in Agile or Scrum development environments and using defect-management and DevOps tools. - Strong documentation, analytical, and communication skills. Requirements - Experience testing Federal procurement, financial, or workflow-management systems. - Experience with Section 508 accessibility testing and remediation validation. - Familiarity with performance, security, usability, compatibility, and mobile-responsive testing. - Experience validating SLA metrics, availability, incident response, and deliverable acceptance criteria. - Experience supporting QAP, QASP, ATO, or Federal compliance artifacts. - ISTQB, CSTE, CSQA, or Section 508 Trusted Tester certification. Benefits - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

Role Description Supports the design, development, enhancement, integration, testing, deployment, documentation, and maintenance of the customer's Purchasing Online Tracking System and associated applications, interfaces, APIs, and databases. Roles & Responsibilities: - Analyze technical and business requirements and translate them into software solutions. - Develop, enhance, and maintain responsive web applications, services, APIs, workflows, and automation. - Implement solutions using approved tools, standards, and architectural patterns. - Support integrations with NBS, NED, nVision, ServiceNow, DMS, and approved third-party platforms. - Develop unit tests, participate in code reviews, and support automated, functional, and regression testing. - Resolve production defects, incidents, and performance issues. - Support release management, configuration management, and deployment activities. - Develop technical documentation, user guides, system documentation, training materials, and knowledge-transfer artifacts. - Incorporate security, privacy, accessibility, and Section 508 requirements throughout the SDLC. - Support incremental modernization, cloud planning, automation, architectural improvements, and technology refresh activities. Qualifications - Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field. - Minimum 5 years of relevant software development experience. - Experience developing and maintaining enterprise web applications using C#, .NET, ASP.NET MVC, RESTful APIs/Web API, JavaScript, AngularJS, jQuery, Ajax, Bootstrap, CSS, JSON, and SQL Server or other relational databases. - Experience working within Agile or Scrum development teams. - Experience with source control, configuration management, automated builds, testing, and deployment. - Experience supporting production applications, resolving defects, and troubleshooting integration or performance issues. - Ability to satisfy customer’s personnel-security and background-investigation requirements. Requirements - Experience supporting Federal systems. - Experience with Azure DevOps, Git, Visual Studio, CI/CD pipelines, Python, SQL Server Data Tools, SQL/NoSQL databases, or cloud-hosted applications. - Experience integrating applications with enterprise systems through secure APIs. - Knowledge of Section 508, FISMA, NIST controls, privacy requirements, and ATO documentation. - Experience modernizing legacy .NET applications or consolidating multiple application/database instances. - Microsoft Azure or .NET-related certification. Benefits - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

Role Description Serves as the technical authority for our customer. Maintains architectural integrity, establishes technical direction, ensures continuity of knowledge, and leads application development, integration, operations and maintenance, modernization, and engineering decisions. Roles & Responsibilities: - Maintain architectural integrity, technical direction, and continuity of knowledge for POTS. - Define and govern the target application, integration, database, security, and deployment architecture. - Lead technical analysis, solution design, development, modernization, and architectural reviews. - Ensure solutions comply with enterprise standards and approved technical patterns. - Lead application integration with NBS, NED, nVision, ServiceNow, DMS, and third-party platforms. - Guide consolidation of IC-specific POTS instances and databases into an enterprise platform. - Establish coding standards, branching strategies, code-review processes, automated testing, and CI/CD practices. - Evaluate emerging technologies and recommend practical modernization solutions. - Ensure solutions address security, privacy, accessibility, scalability, availability, maintainability, and performance. - Coordinate with the POTS User Committee, Government leads, business stakeholders, and technical SMEs. - Provide technical oversight, mentoring, workload guidance, and issue escalation across the delivery team. - Review and approve architectural designs, source code, deployment scripts, technical documentation, and ATO artifacts. - Support transition, knowledge transfer, risk management, release planning, and production continuity. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline. - Minimum 10 years of software engineering experience, including at least 5 years in a technical lead, solution architect, or senior engineering leadership role. - Demonstrated experience leading development and modernization of enterprise web applications. - Advanced experience with C#, .NET, ASP.NET MVC, Web API, RESTful services, SQL Server, JavaScript frameworks, responsive web technologies, Agile/Scrum, DevOps, CI/CD, Git, automated testing, and release management. - Experience defining solution architecture, coding standards, design patterns, security controls, and technical roadmaps. - Experience leading multidisciplinary teams of developers, testers, database specialists, and support personnel. - Ability to satisfy the required background investigation. Requirements - Master’s degree in Computer Science, Engineering, or a related discipline. - Experience with federal enterprise systems. - Experience modernizing legacy .NET applications and consolidating multiple application or database instances. - Experience with cloud migration, Azure architecture, containerization, modular architecture, or microservices. - Experience with Federal security, privacy, Section 508, NIST, FISMA, and ATO requirements. - Experience integrating procurement, financial, identity-management, analytics, document-management, and ITSM systems. - Relevant certifications such as Azure Solutions Architect, Azure Developer, AWS Solutions Architect, CISSP, SAFe, or Scrum certification. Benefits - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

• Profile, cleanse, and reconcile outage notification data from email/PDF samples, carrier templates, RDS PostgreSQL tables, S3 landing zones, and exported operational datasets. • Support AI extraction evaluation loops by comparing model output to human-labeled gold data across severity, notification type, service affected, service layer, root cause, lifecycle, carrier type, verification, and state/geography fields. • Develop SQL queries, Python/pandas analysis scripts, and repeatable QA checks that measure extraction accuracy, completeness, timeliness, duplicates, alert eligibility, and carrier-level data quality. • Build dashboard-ready datasets and reporting marts for executive dashboards, national heat maps, carrier scorecards, trend summaries, compliance reports, and crisis-center/state-coordinator operational views. • Partner with the Data Architect on canonical data models, metric dictionaries, lineage notes, source-to-target mappings, row-level security rules, and dashboard acceptance criteria. • Create and maintain QuickSight, Power BI, Tableau, or equivalent BI artifacts depending on the approved platform, including KPI definitions, filters, drilldowns, and test cases. • Analyze grant lifecycle and federal operations data where needed, including eRA/PMS exports, SharePoint trackers, NOFO workflow data, SAM.gov/DNP verification outputs, and manually reconciled spreadsheets. • Support UAT by preparing test data, validating dashboard numbers with stakeholders, triaging data defects, and translating user feedback into backlog-ready analytical requirements. • Document repeatable runbooks for data validation, dashboard refreshes, exception handling, and production reporting operations. • Contribute evidence and documentation for federal security, privacy, and ATO reviews, including audit trails, data handling assumptions, and data quality controls.

Title: Information System Security Officer (ISSO) Location: Remote, MD Job Description: Job Type Full-time Description Position Details: Job Title: Information System Security Officer (ISSO) Job Type: Full-time Location: Remote, MD - occasional in-person in the DC Metro Area as necessary Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: Serve as a hands-on Information System Security Officer (ISSO) supporting the modernization and accreditation of applications across the Agency's evolving cloud and on-prem ecosystem. This role is focused on technical execution, not policy-only oversight. The ISSO will drive SSP creation, automated ATO workflows, continuous monitoring integration, secure baseline enforcement for the Landing Zone Architecture (LZA), and the adoption of an OTEL-first monitoring and logging platform. By enabling evidence automation, compliance-as-code, and integrated security telemetry, the ISSO will strengthen application readiness, accelerate ATO timelines, and ensure continuous compliance across hybrid environments. - Leads hands-on SSP creation, ATO automation, and continuous monitoring integration. - Defines and implements secure baselines, compliance-as-code, and OTEL-driven monitoring patterns. Roles & Responsibilities: - Create full Security System Plans (SSPs) for new applications, including system boundaries, control implementation statements, architecture mapping, and inheritance models. Support, update, and maintain SSPs for existing applications through the full ATO lifecycle. - Develop and implement automated ATO pipelines, including evidence generation, validation tasks, and CI/CD gating aligned to RMF requirements. - Integrate continuous monitoring strategies, telemetry sources, alerting thresholds, and control-health scoring. - Automate evidence collection through scripts, scheduling logic, secure repositories, and structured control mappings. - Define, maintain, and enforce secure baselines for the Landing Zone Architecture (LZA) across cloud and on-prem environments. - Implement and scale compliance-as-code, translating NIST and agency controls into machine-testable rules and automated evaluations. - Establish and manage an OTEL-first platform for organization-wide logging, metrics, tracing, APM, and compliance telemetry. - Enable OTEL-driven continuous compliance through real-time signals tied to control effectiveness and evidence requirements. - Collaborate with engineering, cloud, security, and application teams to provide hands-on control remediation, configuration updates, and automation support. - Partner with assessors and AOs to ensure high-quality artifacts, timely responses, and successful accreditation reviews. Required Professional Skills: - 5–10+ years of experience in ISSO, security engineering, or RMF/FISMA compliance roles (hands on technical focus). - Strong experience creating SSPs, implementing controls, and driving ATOs for cloud or hybrid systems. - Hands on background with AWS, Azure, and on prem environments, including inheritance models and shared-responsibility controls. - Experience implementing continuous monitoring, SIEM integrations, telemetry pipelines, and automated control health reporting. - Proficiency with scripting (Python, PowerShell, Bash) to automate evidence collection, configuration checks, and compliance tasks. - Experience with IaC tools (Terraform, Bicep, CloudFormation) and building automated compliance checks within CI/CD. - Working knowledge of cloud networking, identity (Entra IAM/IAM), endpoint telemetry, containerized environments, and security baseline enforcement. - Strong understanding of NIST RMF, FISMA, FedRAMP, vulnerability management, and POA&M remediation processes. Preferred Professional Skills: - Experience implementing OpenTelemetry collectors, instrumentation, and pipelines for traces, logs, and metrics. - Experience with compliance as code frameworks (OPA/Conftest, Regula, or custom rulesets). - Security certifications such as CISSP, CAP, Security+, CCSK, CCSP, or cloud security certifications. - Experience automating ATO processes, evidence generation, and continuous monitoring dashboards. - Background supporting Zero Trust principles, secure baseline patterns, and telemetry driven security operations. Dynanet Team Requirements and Expectations: - Possess Strong written and verbal communication skills. - Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. - Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. - Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. - Excellent judgment and creative problem-solving skills. - Respond to team member and client requests via email, MS teams, or other communication means during core business hours. - Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Employee Benefits Overview: · Industry Competitive Compensation · Medical and Dental Insurance · Paid Time Off/Holidays · 401(k) Retirement Plans with Matching · Remote Work* · Paid Training · Employee Referral Program · Employee Development Program

Description Position Details: Job Title: Executive Support Specialist Job Type: Full-time Salary Range: $145,000 - $165,000 Location: Washington, DC Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The Executive Support Specialist is responsible for transforming the ACF Tech's business processes to be more efficient and effective across all organizational functions. This role focuses on analyzing current state processes, identifying improvement opportunities, and implementing streamlined workflows that enhance operational performance while maintaining compliance with federal standards. The position requires expertise in business process management, process improvement methodologies, and change management to drive the ACF Tech's transformation from fragmented technology ecosystems to federated enterprise services. This specialist will work cross-functionally to break down silos, improve collaboration, and establish explicit knowledge transfer processes that support the customer 's mission-critical technology operations. Roles & Responsibilities: Business Process Analysis & Documentation: - Conduct comprehensive analysis of the ACF Tech's current business processes across all divisions and functional areas - Document existing workflows, identify inefficiencies, bottlenecks, and improvement opportunities - Map current state and design future state processes using industry-standard methodologies (BPMN, value stream mapping) - Ensure the ACF Tech documentation is well-written, error-free, and tailored to intended audiences (public, technical stakeholders, the customer program offices) - Develop and maintain standard operating procedures (SOPs) that provide explicit knowledge rather than relying on implicit knowledge - Create process documentation that serves as tools to maintain order, deliver consistency, and work with integrity Process Improvement & Optimization: - Lead quarterly initiatives to substantially improve 3+ key the ACF Tech processes through enhanced workflows and appropriate automation - Analyze and recommend practical ways the ACF Tech team can improve effectiveness and efficiency across organizational operations - Identify opportunities for process automation using available enterprise tools and technologies - Design streamlined processes that eliminate unnecessary steps while maintaining compliance and audit requirements - Implement process improvements that enhance overall operational performance and customer satisfaction Collaboration & Communication Enhancement: - Improve collaboration across the ACF Tech teams and divisions through live coordination mechanisms (daily scrums, cross-functional meetings) - Facilitate asynchronous communication improvements and knowledge sharing practices - Support the development of a culture of explicit knowledge transfer and transparency in work - Ensure 100% of the ACF Tech's recurring meetings are effectively managed and productive use of time - Document action-oriented outcomes, clear next steps, assignments, and decisions post-meeting - Develop meeting governance standards with published agendas shared in advance Technology-Enabled Process Solutions: - Identify opportunities where enterprise tools can address office needs and improve business operations - Support 10+ new business operations annually that are substantially improved through usage of the customer enterprise tools - Coordinate with Customer Engagement Team, Agile Team, and Device Management Team to streamline service request processes - Analyze current fragmented support environment across multiple channels (Zendesk, ServiceNow, emails, phone, chat, Smartsheet) - Design unified, one-stop service management solutions to improve coordination and provide consistent support Change Management & Training: - Support the ACF Tech in instilling a culture of explicit knowledge transfer and organizational transparency - Develop change management strategies for process improvements and new workflow implementations - Create training materials and conduct sessions on new processes and procedures - Support organizational transformation during periods of significant change (staffing reductions, consolidations) - Facilitate adoption of new processes across diverse stakeholder groups Federal Compliance & Governance: - Ensure all process improvements maintain compliance with federal standards (FISMA, FedRAMP, NIST, DOGE requirements) - Support governance frameworks that drive technology delivery without impeding progress - Align process improvements with Executive Order 14158 requirements for government efficiency and productivity - Maintain processes that support federal legal responsibilities while enhancing mission success Performance Measurement & Analytics: - Develop and implement metrics to measure process improvement effectiveness and efficiency gains - Track performance indicators for process optimization initiatives - Provide regular reporting on process improvement outcomes and ROI - Support data-driven decision making through process analytics and performance measurement Required Professional Skills: - Business Process Management: Minimum 7+ years of experience in business process analysis, design, and improvement in complex organizational environments - Process Improvement Methodologies: Expertise in Lean, Six Sigma, BPM, or similar process improvement frameworks with demonstrated results - Federal IT Environment: Understanding of federal IT operations, compliance requirements, and governance frameworks - Documentation & Communication: Exceptional written communication skills with ability to create clear, error-free documentation for diverse audiences - Stakeholder Management: Experience working with cross-functional teams and facilitating collaboration across organizational silos - Change Management: Knowledge of change management principles and experience implementing process changes in large organizations - Meeting Facilitation: Proven ability to facilitate productive meetings, document outcomes, and drive action-oriented results - Analytical Skills: Strong analytical and problem-solving abilities with experience identifying root causes and developing solutions - Technology Integration: Understanding of enterprise software tools and their application to business process improvement - Project Management: Experience managing multiple process improvement initiatives simultaneously with competing priorities - Federal Compliance: Knowledge of federal regulations and ability to design compliant processes Preferred Professional Skills: - Certifications: Lean Six Sigma Black Belt, Certified Business Process Professional (CBPP), or similar process improvement certifications - Federal Experience: Previous experience with the customer, HHS, or other federal agencies undergoing organizational transformation - Automation Tools: Experience with process automation platforms, workflow tools, and enterprise software configuration - Service Management: Knowledge of ITIL service management frameworks and ServiceNow platform administration - Data Analysis: Proficiency in data analysis tools for process performance measurement and reporting - Training Development: Experience developing training materials and conducting process training sessions - Agile Methodologies: Understanding of Agile frameworks and their application to process improvement - Advanced Degree: Master's degree in Business Administration, Industrial Engineering, Information Systems, or related field - Government Transformation: Experience supporting federal agencies during reorganization, consolidation, or efficiency initiatives Dynanet Team Requirements and Expectations: - Possess Strong written and verbal communication skills. - Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. - Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. - Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. - Excellent judgment and creative problem-solving skills. - Respond to team member and client requests via email, MS teams, or other communication means during core business hours. - Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: - Education: Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Public Administration, or related field required - Experience: Minimum 8+ years of business process analysis and improvement experience in complex organizational environments - Federal Experience: Minimum 3+ years of experience working in federal government or federal contracting environments - Process Improvement: Minimum 5+ years of hands-on experience implementing process improvements with measurable results - Documentation Experience: Demonstrated experience creating comprehensive process documentation and standard operating procedures - Cross-Functional Collaboration: Minimum 3+ years of experience working across organizational silos and facilitating team collaboration - Change Management: Experience supporting organizational change initiatives and process transformation projects Employee Benefits Overview: - Industry Competitive Compensation - Medical and Dental Insurance - Paid Time Off/Holidays - 401(k) Retirement Plans with Matching - Remote Work* - Paid Training - Employee Referral Program - Employee Development Program

• Provide analytical, operational, and programmatic support to enhance program performance and organizational effectiveness. • Analyze program data, performance metrics, and operational trends to assess effectiveness and identify areas for improvement. • Support planning, coordination, and execution of agency initiatives and projects. • Collaborate with program offices, support planning, coordination, and stakeholders across functional areas. • Assist with business process improvements, digital transformation, and modernization efforts. • Develop reports, presentations, and recommendations based on data analysis. • Ensure compliance with agency standards, federal policies, and regulatory requirements. • Monitor program performance and support continuous improvement efforts.

• Provide analytical, operational, and programmatic support to enhance program performance and organizational effectiveness. • Analyze program data, performance metrics, and operational trends to assess effectiveness and identify areas for improvement. • Support planning, coordination, and execution of agency initiatives and projects. • Collaborate with program offices, support planning, coordination, and stakeholders across functional areas. • Assist with business process improvements, digital transformation, and modernization efforts. • Develop reports, presentations, and recommendations based on data analysis. • Ensure compliance with agency standards, federal policies, and regulatory requirements. • Monitor program performance and support continuous improvement efforts.