• Review and audit call transcripts for quality and adherence to agent-specific prompts and call-handling guidelines • Verify agents stay within non-clinical scope (no diagnosis, treatment advice, or medical interpretation) • Monitor for safety and escalation signals (urgent symptoms, mental-health concerns, medication issues) • Ensure compliance with HIPAA, PHI handling, and clinical safety guardrails • Identify risks in privacy, identity verification, and information containment • Flag unexpected behaviors, deviations, and potential safety or compliance gaps • Give clear, actionable feedback to the product team; report trends that refine quality standards • Collaborate with the product team to write, refine, and develop the scripts that guide our voice agents’ conversations • Analyze patterns from conversation outcomes and call audits, and turn those insights into iterative improvements to agent scripts • Contribute to building out the systems that create and monitor the voice agents

• Manage Supplier Quality & Development processes and/or projects as an individual contributor. • Manage supplier quality performance through prevention, monitoring/escalation processes, processing of supplier submission of nonconforming material. • Manage/Support supplier onboarding and qualification/certification. • Manage source inspection and material release processes. • Perform escape management procedures, drive root cause analysis & problem solving and recommend corrective and preventive action for systemic supplier process and product materials. • Support the RTX supplier programs to ensure healthy continuous improvement and sustainability. • Work to achieve objectives that have a major impact on the organization Supplier Quality & Development goals. • Use expertise to provide input on supplier qualification/certification, assessment, monitoring, escape management, and quality issue resolution processes. • Analyze and makes recommendations for the implementation of supplier qualification/certification, assessment, monitoring, escape management, and quality issue resolution processes. • Manage the analysis of quality data and development of part/supplier specific quality issue resolution and corrective actions. • Provide research and guidance for root cause analysis & problem solving (Red-X & 8D) in escape management procedures. • Develops corrective and/or preventive actions for systemic process and product design problems for products provided by suppliers. • Analyze quality data to identify systemic issues and develop supplier specific quality initiative strategies; addressing them with key proactive quality tools (e.g. PFMEA, MSA, Process Flow and Control Plans, SPC, etc.), as well as driving their implementation. • Manage processes and procedures for supplier qualification/certification, source inspection and material release processes, and Correction Action Boards/DQ Clinics with suppliers. • Drive support for the UTC Supplier Gold program to ensure healthy continuous improvement and sustainability. • Drive support for the RTX ZERO program to ensure healthy continuous improvement and sustainability. • Review processes and metrics to ensure supplier is capable to meet all requirements for work transfer and process change management including Resourcing Gate and Production Part Approval Process (PPAP) acceptance IAW AS9145 and Collins processes. • Travel up to 50%.

• Design and maintain test plans and test cases from product specs and acceptance criteria across web and mobile • Execute manual functional, exploratory, and regression testing across web and mobile, including cross-browser (Chrome, Safari, Firefox, Edge) and cross-device coverage on real iOS and Android devices • Own release verification -- run smoke and sanity passes and provide QA sign-off before releases ship • Write clear, reproducible bug reports; triage severity and priority, and drive defects to closure with engineers • Strengthen and expand Epic's automated testing -- extend UI/end-to-end and API coverage and grow it as features change • Partner with product and engineering during feature development to catch issues early • Track and report QA coverage, defect trends, and release-quality signals

• Plan, document, and execute functional tests for mobile and web applications • Structure test scenarios using BDD (Gherkin) • Manage test cases, executions, and evidence in Testmo • Validate end-to-end flows (frontend + backend + integrations) • Perform regression and exploratory testing • Validate acceptance criteria with the product team • Report, document, and track bugs until resolution • Support technical refinements with a quality perspective • Participate in agile ceremonies and release planning