Epic Kids

• Develop creative concepts and produce longform YouTube content for U.S.-based parent and teacher audiences • Create story-driven video content that balances entertainment, education, and brand storytelling • Own end-to-end production and creative execution of a recurring YouTube content series • Research YouTube trends, creator formats, audience behaviors, and cultural moments relevant to Epic’s audience • Write or support scripting, storyboarding, interview structures, and content outlines • Manage or coordinate production workflows including pre-production, filming, editing, and post-production • Collaborate with internal stakeholders, freelancers, creators, editors, and external production partners • Ensure content reflects strong awareness of U.S. culture, parenting dynamics, humor, school environments, and online trends • Optimize videos for engagement metrics including watch time, audience retention, click-through rates, and subscriber growth • Bring fresh creative ideas, experimentation, and innovative storytelling approaches to Epic’s YouTube presence

• Respond to customer inquiries via email using Zendesk, ensuring timely, accurate, and thoughtful resolutions • Troubleshoot account, billing, and technical issues related to the Epic platform • Escalate more complex issues to the appropriate internal teams with clear documentation and context • Utilize pre-built macros, templates, and personalized communication to provide consistent, high-quality support • Follow established support workflows, quality standards, and response guidelines • Collaborate with the Customer Experience team to identify recurring issues and suggest process improvements • Meet or exceed customer satisfaction and response time goals

• Drive the stability and reliability of Epic's GCP infrastructure—setting and tracking SLOs/SLIs, reducing toil, and engineering out recurring sources of instability • Build and operate Epic's GCP infrastructure for high availability, scalability, and cost efficiency • Manage and harden our Docker and GKE container platform, including workload scheduling, autoscaling, networking, and graceful failure handling • Maintain and improve CI/CD pipelines that enable fast, safe, low-risk delivery across engineering teams • Own and evolve the observability stack—metrics, logs, traces, dashboards, and alerts—so that signals are actionable, noise is low, and on-call has the context to resolve issues quickly • Write and maintain Terraform to codify infrastructure across the organization, with a focus on consistency, change safety, and reproducibility • Contribute to capacity planning, cost optimization, and architectural reviews, with reliability as a first-class consideration • Champion platform security best practices, including secrets management, IAM policies, and network segmentation • Support compliance-aware infrastructure practices—vulnerability management, access reviews, audit-evidence flows, and incident-response readiness—as we mature our SOC 2 and student-data compliance programs • Partner with data engineering to operate the orchestration platform and supporting infrastructure—deployment, scaling, reliability, and observability • Collaborate with backend and data engineers to troubleshoot service and platform issues • Lead by example in a frequent on-call rotation; drive incident response, blameless post-mortems, and the follow-through that turns one-time outages into systemic, lasting reliability improvements • Provide guidance to developers on infrastructure concerns and best practices

• Design end-to-end product experiences across web and mobile, from early concepts to polished final designs • Partner closely with product, engineering, and data teams to define user problems, explore solutions, and deliver high-quality experiences • Create wireframes, user flows, prototypes, and high-fidelity designs for new features and product improvements • Improve key user journeys such as onboarding, content discovery, search, recommendations, engagement, and subscription flows • Use qualitative feedback, product data, and experimentation results to refine designs and support decision-making • Contribute to and evolve Epic’s design system to ensure consistency and scalability across the product • Balance user needs, business goals, and technical constraints in a fast-moving environment • Collaborate with cross-functional partners across time zones and communicate design thinking clearly and effectively

• Support the planning, execution, and iteration of product initiatives across Epic’s platform • Partner with engineering, design, and data teams to define product requirements and deliver high-quality user experiences • Analyze product performance and user behavior to identify opportunities for improvement • Help optimize key user journeys such as content discovery, search, recommendations, onboarding, and engagement • Translate user feedback, business needs, and data insights into clear product ideas and actionable next steps • Contribute to product documentation, roadmaps, experiment design, and launch planning • Monitor feature performance after launch and recommend improvements based on results • Collaborate with stakeholders across teams to keep projects aligned and moving forward

• Design responsive marketing website pages in Figma (desktop, tablet, and mobile) • Translate wireframes and strategic briefs into polished, user-centered design solutions • Ensure layouts are optimized for usability, accessibility, and performance across breakpoints • Develop compelling visual narratives that communicate Epic’s value proposition clearly and emotionally • Partner with copywriters to align typography, imagery, illustration, and motion with messaging strategy • Design feature banners and promotional assets that feel cohesive with the broader brand experience • Work closely with the Creative Director to evolve and maintain visual consistency across digital touchpoints • Collaborate with PMs and engineers to ensure design accuracy and high-quality implementation • Participate in brainstorms, design critiques, campaign development and iterative testing • Clearly communicate design rationale and user-centered thinking to stakeholders

• Edit and manage 20–25 titles annually across multiple children’s book formats for ages 3–12 • Oversee all stages of the editorial process from acquisition through publication, including: • Reviewing manuscript passes and addressing copyediting queries • Consulting with Design throughout development • Negotiating with authors and agents through signed contracts • Providing ongoing author and agent support • Collaborate cross-functionally with Executive, Design, Production, Publicity, Marketing, and Finance teams • Partner with Finance to create and manage title-by-title P&Ls • Research market trends and identify new content opportunities

• Support annual operating plan drafting and analysis • Own quarterly deep dives on assigned topics, preparing a strategy deck with data, insights, and recommendations • Own strategic initiatives from start to finish, acting as both an internal management consultant and a functional team member • Identify and understand the competitive landscape by constantly looking outward and making recommendations of how to remain a market leader while also supplying educational material for the team • Take the strategic into the doable and present actionable steps for the team • Recommend content providers and new content sectors to target, and advise on business model and approach • Provide analysis as needed on book titles and deals, enabling optimal negotiation of the Business Development team • Participate in research, marketing and product efforts to ensure that recommendations flow to each business vertical • Partner with the Data team to create reports that directly aid in decision making and tracking of key business metrics such as a tentpole title • Drive project deliverables in coordination with Content team leaders • Execute on time-sensitive ad hoc requests from President, CEO and VP

• Assist with planning and conducting user research, including interviews, surveys, and usability testing • Support survey design, data collection, and analysis • Help recruit participants and coordinate research logistics • Organize and synthesize research findings into clear insights and reports • Assist in analyzing both qualitative and quantitative data to identify user patterns and opportunities • Collaborate with cross-functional teams to communicate research findings

• Design, develop, and maintain Epic’s core backend systems and services • Own key components end-to-end, including requirements analysis, system design, implementation, testing, and performance optimization • Collaborate with product managers, frontend engineers, and business stakeholders to deliver scalable and reliable solutions • Contribute to the design and development of Epic’s enterprise data warehouse (EDW) • Build, optimize, and maintain data pipelines to ensure high data quality, reliability, and performance • Support reporting, analytics, and research use cases by ensuring data is well-modeled and accessible • Partner with analytics and business teams to translate data needs into technical solutions • Assist with data monitoring, governance, and best practices • Create and maintain clear technical documentation for backend systems, data models, and pipelines • Collaborate effectively across time zones in a remote, global engineering environment