• Supervises multiple departments within the distribution center, including case pick, shipping, receiving, returns, loading, order processing, and replenishment. • Provides direction and motivation to warehouse associates while ensuring safety, productivity, and quality. • Monitors productivity of warehouse associates and balances workload to ensure production and delivery goals are met. • Provides training, tools, and equipment for warehouse associates to ensure tasks are completed safely and efficiently. • Ensures all warehousing functions are running smoothly and acts as a point-of-contact for escalated issues. • Identifies process improvements to enhance distribution center performance and the effectiveness of each department. • Completes appropriate paperwork and productivity reports.

Role Description We anticipate the application window for this opening will close on - 1 Aug 2026. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life: - Advance care for complex neurological and spinal conditions. - Partner with physicians and health systems to improve patient treatment and support. - Deliver personalized, programmable solutions for bladder and bowel control conditions. This position is remote to enhance our competitive edge and expand cross-functional collaboration. This role will require some travel to enhance collaboration and ensure the successful completion of projects. Responsibilities may include the following and other duties may be assigned: - Represents the company to external and internal customers, answers product-related questions, and may connect customers to appropriate support or field staff. - Manages a team of prior authorization specialists and is responsible for the hiring and training of staff. - Leads, directs, and monitors the work of a remote team that is accustomed to independent work. - Conduct regular performance reviews and provide direct reports' feedback. - Develop training and education materials for internal stakeholders. - Authorizes hiring, firing, promotion, and reward within own area. - Ensure program and personal compliance with Medtronic Corporate Operating Policies and Code of Conduct. - Ensure availability to staff to provide support in resolving escalated healthcare provider and patient complaints. - Work with leadership to identify, track, and trend customer complaints and insurance issues. - Answer day-to-day work-related questions related to policies and procedures. - Provide back-up support to other teams as requested. - Identify ways and initiate processes that work towards improving service levels. - Assist with the development and approval of Standard Operating Procedures and monitor for adherence. - Perform in a fast-paced environment with frequent interruptions and/or distractions. - Onboard new HCP accounts, providing a warm welcome to the Medtronic PAS Program. - Recognize team and individual contributions to patients and the program. - May work other duties as assigned. Qualifications - High school diploma (or equivalent) with 5 years of experience, or an Associate's degree with 3 years of experience, or a Baccalaureate degree and a minimum of 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience. - Relevant customer service, patient access, or related experience in medical devices, medtech, healthcare, or life sciences. Requirements - Master’s Degree (Nice to Have). - Experience working in or adjacent to the managed care and health insurance industry, especially in prior authorization services (Nice to Have). - Customer-facing experience in either a call center or sales role (Nice to Have). - Experience working with procedural and device coding and payment systems in the US market (Nice to Have). - Experience reviewing commercial coverage policies and Medicare payment regulations (Nice to Have). - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Benefits - Competitive Salary and flexible Benefits Package. - A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - Salary ranges for U.S (excl. PR) locations (USD): $64,000.00 - $96,000.00. - Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance, Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Incentive plans, 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Manage the Service Desk and call center team, including staffing, training, supervision, and performance evaluation. • Own talent management for the team - recruiting, onboarding, career development, and succession planning - to build a high-performing, engaged support organization. • Direct reports may physically reside in the United States and/or India working remotely or in an MRO corporate office. • Oversee day-to-day Service Desk and call center operations across our combined support platforms (Freshdesk and Jira Service Management (JSM)) to resolve reported technology related user issues. • Implement effective ticket and call triage, assignment, diagnosis, escalation, and resolution processes. • Maintain SLA and other performance metrics. • Provide escalation management, in partnership with other Support Supervisors, to review and accelerate resolution for requested support items by working with individual contributors and leaders inside and outside of Support Operations. • Train and mentor Service Desk Analysts and call center agents to develop strong troubleshooting, phone/call handling, and customer service capabilities. • Provide real-time support and guidance to ensure excellent user outcomes. • Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues impacting user experience. • Support user’s technical platform consisting of hardware - including BYOD equipment, virtual desktop environment, standard software applications, MRO applications, internet/networking, access/security, etc. • Provide new employees with technical onboarding. • Establish documented Service Desk and call center processes and systems, spanning Freshdesk and JSM, that ensure consistent achievement of targeted SLA performance, staff productivity, client/stakeholder satisfaction, quality, and other operational metrics. • Engage cross-functionally to promote collaboration in developing continuous process improvement initiatives that enhance the team’s operational performance, customer service and morale. • Support direct ticket resolution when staffing levels or demand require. Although this is not the Supervisor’s primary responsibility, all MRO technology Support Operations leaders are expected to contribute as needed to meet business objectives, reduce downtime, and maintain high customer satisfaction. • Flexible Availability expected – potential to work occasional evening and weekend shifts

• Supervise day-to-day team activities to ensure operational excellence and compliance • Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives • Provide supervisory oversight to a team of advice and service colleagues • Engage in conversations with customers and facilitate loan products applications • Lead, develop, and coach the team on delivering effective Customer service • Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties • Engage in Lobby leadership and represent the bank as the first point of contact for Customer inquiries