• Prepare business plan for area of operations • Plan & schedule jobs in consultation with the team • Monitor job as per schedule and visit site • Handle Construction completions while monitoring and interacting with clients • Ensure 100% adherence to Safety & Quality • Conduct field education training and perform field safety audits

• Oversees and manages all aspects and functions of the Funding Department • Manages the Funding Leadership Team within the assigned territory • Coordinates with Divisional Vice Presidents, Regional Area Directors, Branch Leaders, Assistive Technology Professionals, and other office leadership • Manages transaction cycle time from Ready to Process to Funding Approval • Coordinates and manages the hiring, training, mentoring, performance, continual education, and career development of the Funding Specialist Team • Develops and maintains training materials, guides, and progress reporting • Monitors productivity, quality, and compassion of Funding Specialists • Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion • Responsible for employee and client conflict resolution • Must maintain regular and predictable attendance

• Responsible for maximizing product performance and value to Tenet Patient Financial Services, its clients and the healthcare market through effective supervision, direction and operation of the government programs product and the coordination of its delivery through field operation offices. • Provides overall supervision of Government Programs for assigned division including direction, knowledge, and resources to management and staff to enable them to expedite governmental program recovery and decrease facility bad debt. • Ensures staff understanding and application of local, state and federal laws and guidelines. • Develops and delivers Eligibility Program training to divisional staff and its clients. • Provides direction to staff on issues/questions relating to Government ProgramsDevelops, refines and manages the product to maximize operational goals and objectives while working with the management team and staff. • Monitors and builds team morale and productivity as measured against planned objectives. Identifies key performance indicators and utilize them to track and manage product performance.

Title: Supervisor, Patient Engagement Location: KY Full time Remote job requisition id R-000002398 Job Description: At UK King's Daughters, we&rsquo;re not just a healthcare facility &mdash; we&rsquo;re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We&rsquo;re more than just a place to work; we&rsquo;re a place to grow, thrive, and contribute to our community. Job Description: Job Summary Responsible for supervising daily operations of the enterprise contact center to ensure consistent, high-quality, and patient-focused service. Oversees staff operations related to handling inquiries, scheduling, registration, and financial clearance activities. Ensures compliance with organizational policies, HIPAA regulations, payer requirements, and service-level standards. Coordinates workflows, monitors performance, and implements process improvements to enhance operational efficiency and the patient experience. Essential Functions &bull; Supervises daily contact center operations, ensuring service levels and performance goals are met. &bull; Oversees staff performance by providing coaching, mentoring, and evaluations. &bull; Monitors quality of patient interactions and implements corrective action when needed. &bull; Ensures compliance with HIPAA, organizational policies, and payer requirements. &bull; Collaborates with clinical, billing, and revenue cycle teams to resolve escalated issues. &bull; Develops and maintains policies, procedures, and training resources for staff. &bull; Prepares and analyzes reports to monitor productivity, quality, and service-level performance. &bull; Coordinates staff schedules and resource allocation to meet workload demands. &bull; Identifies and implements process improvements to optimize efficiency and patient satisfaction. &bull; Performs other duties as assigned. Education Requirement: High school diploma or equivalent Experience Requirement: 0-4 years of related/progressive experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time) E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time) G. Repetitive motion:3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet:1. Never I. Working in confined spaces:1. Never J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time) K. Job-related travel:2. Occasional (< 10% of the time) L. Loud noises:1. Never M. Temperature extremes:1. Never N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time) O. Radiation:1. Never P. Burns:1. Never Q. Cuts/Punctures:2. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time) S. Recombinant DNA or viral vectors:1. Never T. Combative/violent people:1. Never U. Animal handling (including carcasses):1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department: Patient Access Center