Role Description We anticipate the application window for this opening will close on - 1 Aug 2026. Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life: - Advance care for complex neurological and spinal conditions. - Partner with physicians and health systems to improve patient treatment and support. - Deliver personalized, programmable solutions for bladder and bowel control conditions. This position is remote to enhance our competitive edge and expand cross-functional collaboration. This role will require some travel to enhance collaboration and ensure the successful completion of projects. Responsibilities may include the following and other duties may be assigned: - Represents the company to external and internal customers, answers product-related questions, and may connect customers to appropriate support or field staff. - Manages a team of prior authorization specialists and is responsible for the hiring and training of staff. - Leads, directs, and monitors the work of a remote team that is accustomed to independent work. - Conduct regular performance reviews and provide direct reports' feedback. - Develop training and education materials for internal stakeholders. - Authorizes hiring, firing, promotion, and reward within own area. - Ensure program and personal compliance with Medtronic Corporate Operating Policies and Code of Conduct. - Ensure availability to staff to provide support in resolving escalated healthcare provider and patient complaints. - Work with leadership to identify, track, and trend customer complaints and insurance issues. - Answer day-to-day work-related questions related to policies and procedures. - Provide back-up support to other teams as requested. - Identify ways and initiate processes that work towards improving service levels. - Assist with the development and approval of Standard Operating Procedures and monitor for adherence. - Perform in a fast-paced environment with frequent interruptions and/or distractions. - Onboard new HCP accounts, providing a warm welcome to the Medtronic PAS Program. - Recognize team and individual contributions to patients and the program. - May work other duties as assigned. Qualifications - High school diploma (or equivalent) with 5 years of experience, or an Associate's degree with 3 years of experience, or a Baccalaureate degree and a minimum of 1 year of Customer Service Supervisory experience, or 3 years of Customer Service experience. - Relevant customer service, patient access, or related experience in medical devices, medtech, healthcare, or life sciences. Requirements - Master’s Degree (Nice to Have). - Experience working in or adjacent to the managed care and health insurance industry, especially in prior authorization services (Nice to Have). - Customer-facing experience in either a call center or sales role (Nice to Have). - Experience working with procedural and device coding and payment systems in the US market (Nice to Have). - Experience reviewing commercial coverage policies and Medicare payment regulations (Nice to Have). - For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Benefits - Competitive Salary and flexible Benefits Package. - A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. - Salary ranges for U.S (excl. PR) locations (USD): $64,000.00 - $96,000.00. - Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance, Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Incentive plans, 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).