MRO

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information. • Ensure recipient information is accurate and complete on each mailout to be released. • Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference. • Coordinate with courier services to schedule pickup of packages, when applicable. • Coordinate with notaries for certifications prior to release, when applicable. • Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line. • Provide accurate and timely status updates to requesters inquiring through email or by phone. • Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions. • Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup. • Monitor office supply inventory, and request additional supplies when needed. • Escalate issues and/or errors found to department leaders as necessary.

• Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines • Obtaining pertinent patient data from various sources • Answer phone calls concerning various ROI issues • Responds to walk-in customers requesting medical records • Logs information provided by customer into ROI On-Line database • Responds and processes requests from physician offices on a priority basis • Logs medical record requests into ROI On-Line database • Scans medical records into ROI On-Line database • Complies with site facility policies and regulations • Responsible for handling and recording cash payments for requests

• Own the end-to-end technical vision for MRO Prodigy's AI layer — a production system that uses RAG, generative AI, and structured data reasoning to automate answers to Healthcare Registry questionnaires. • Define the AI roadmap for Prodigy, balancing near-term customer commitments against foundational capability investments that scale the product to enterprise maturity. • Evaluate and make build/buy/integrate decisions for AI capabilities — foundation model selection, embedding strategies, retrieval architectures, and orchestration frameworks — and own the consequences of those decisions. • Serve as the technical authority on all AI design decisions for Prodigy; produce architecture decision records, set standards, and ensure the architecture is defensible, auditable, and extensible. • Architect and evolve Prodigy's multi-modal retrieval pipeline, combining unstructured clinical document ingestion with structured EHR/FHIR data to surface accurate, citation-backed answers to registry questionnaire items. • Design and refine the answer generation layer — prompt engineering, context construction, grounding strategies, and output formatting — ensuring generated answers are clinically accurate and audit-ready. • Own the question routing and data source classification logic that maps registry questions to the right retrieval path, structured data field, or generation strategy. • Build and maintain the answer validation and confidence scoring framework, defining the statistics and quality thresholds that govern when answers are auto-accepted versus routed for human review. • Stay hands-on and close to the work: run direct ideation and feedback loops with Prodigy's end users (abstractors, registry, and quality teams) and with production analytics and monitoring systems — turning real usage signals into prioritized improvements that demonstrably move value, not just model metrics. • Evolve the feedback loop architecture that captures human corrections and routes them into continuous model improvement — ensuring Prodigy gets measurably better with every customer interaction. • Define the evals framework for Prodigy: how accuracy is measured, how regression is detected, and what signals trigger retraining or prompt revision. • Establish guardrails for hallucination detection and factual grounding specific to clinical registry use cases, where answer accuracy has direct downstream compliance implications. • Architect AI infrastructure across GCP (Vertex AI, BigQuery, Dataflow) and AWS (Bedrock), ensuring the pipeline is scalable, cost-efficient, and operationally observable. • Collaborate with data engineering to maintain high-quality, well-governed clinical and FHIR data inputs; define feature engineering and chunking strategies that optimize retrieval precision. • Define MLOps standards for Prodigy: model versioning, deployment gates, rollback procedures, drift monitoring, and audit trail requirements consistent with HIPAA compliance. • Act as the AI technical mentor for the Prodigy squad and adjacent engineering teams — guiding developers on RAG patterns, LLM integration, responsible AI practices, and clinical data handling. • Collaborate with Security and Compliance to ensure Prodigy's AI layer meets HIPAA requirements, including PHI handling in prompts, data residency, and model audit logging. • Foster AI literacy across the broader engineering organization, helping teams understand when and how to apply AI safely in a regulated healthcare context. • Partner with Product Management to translate registry workflow complexity and customer feedback into technically sound AI capability improvements.

• Provide support at a specified client site for the Release of Information (ROI) requests for patient medical record requests • Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines • Obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request • Answer phone calls concerning various ROI issues • Responds to walk-in customers requesting medical records and logs information into ROI On-Line database • Responds and processes requests from physician offices on a priority basis and faxes information to the physician office • Logs medical record requests into ROI On-Line database • Scans medical records into ROI On-Line database • Complies with site facility policies and regulations • Responsible for handling and recording cash payments for requests • Other duties as assigned.

• provides support for the Release of Information (ROI) requests for patient medical record requests • determines records to be released by reviewing requestor information • answers phone calls concerning various ROI issues • responds to walk-in customers requesting medical records • logs medical record requests into ROI On-Line database • scans medical records into ROI On-Line database • complies with site facility policies and regulations • responsible for handling and recording cash payments for requests

• deliver white-glove AI enablement, consulting, and solution engineering across assigned business units • build bespoke AI workflows, agents, and full-stack lightweight internal tools • provide solution consulting: assess team workflows, identify AI opportunities, and scope and deliver improvements • curate MRO prompt libraries, skill repositories, and other agent context • design and deliver role-specific AI training and coaching for assigned populations • create and maintain playbooks, documentation, and knowledge base for AI tools and workflows • gather and synthesize feedback on AI adoption barriers and report insights to leadership • develop customer-facing thought leadership on AI in healthcare

• Administer and configure AI tools and platforms • Configure and review security settings for AI tools • Own the platform layer for AI context at scale • Monitor AI tool health and support cloud operations • Own AI transformation analytics and reporting • Partner with Engineering and IT for cloud resource deployment • Develop and maintain AI governance documentation.

• Act as a main contact for communicating and collaborating with assigned accounts • Reviewing and verifying medical record requests for validity and compliance with HIPAA • Verifying patient information within assigned accounts' EMR systems • Confirming request information and requesting additional documentation from patients/requesters • Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies • Following and performing workflows specific to assigned accounts • Providing and logging detailed and accurate information on each file/chart processed • Updating and maintaining an accurate Accounting of Disclosures for all activities and processes • Providing world-class customer service to patients and clients • Handling high call volumes while maintaining a high level of service and professionalism • Maintaining all established production/quality goals

• Define, own, and continuously evolve the enterprise identity and access management strategy, roadmap, and target architecture • Develop and maintain a prioritized backlog of identity initiatives, balancing risk reduction, and user experience • Present roadmap progress, risks, and recommendations to leadership and the CISO • Lead and participate in the design, configuration, and deployment of identity solutions using Okta and Microsoft Entra ID (Azure AD) • Drive the implementation and optimization of IGA capabilities including access certifications, role management, and joiner/mover/leaver processes • Oversee PAM tooling and processes, including privileged account provisioning, session management, and just-in-time access controls • Define and enforce identity standards, policies, and patterns for adoption across engineering and operations teams • Serve as the primary point of contact for identity platform vendors, managing contracts, escalations, and roadmap alignment • Build strong working relationships with clinical leads, IT operations, data governance, and HR to ensure identity controls support workforce needs • Communicate complex identity concepts in accessible terms to non-technical stakeholders across the organization

• Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulations. • Creating invoices for medical record requests in accordance with state/federal regulations, when necessary. • Providing and logging detailed and accurate information on each file/chart processed in accordance with MRO Clinics policies/procedures. • Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests. • Providing world-class customer service to patients and clients while ensuring patient privacy. • Handling high call volumes while maintaining a high level of service and professionalism. • Maintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around time.