Role Description The Procure-to-Pay (P2P) and Travel & Expense (T&E) team plays a critical role in ensuring accurate, timely and compliant financial operations across supplier invoice processing and employee expense reimbursements. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. - Lead, coach and support a team responsible for Accounts Payable (AP), Procure-to-Pay (P2P), and Travel & Expense (T&E) processing to achieve operational and performance goals. - Serve as the primary escalation point for complex AP and T&E issues, exceptions, invoice discrepancies, vendor statement matters, and expense reimbursement questions. - Ensure invoices, vendor statements, expense reports, and related accounting documents are processed accurately and within established service-level agreements (SLAs). - Review team output to confirm quality, completeness, accuracy, policy compliance, and adherence to internal controls and governance standards. - Manage workload prioritization and resource allocation to meet operational deadlines and changing business needs. - Monitor daily operational performance, identify trends, and communicate key metrics, risks, and improvement opportunities to management. - Provide training, mentorship, and guidance on AP and T&E policies, procedures, tools, and best practices. - Partner with internal stakeholders and external vendors to resolve discrepancies, improve service delivery, and strengthen the customer experience. - Identify process gaps and lead continuous improvement initiatives that enhance productivity, control effectiveness, automation, and operational excellence. - Support system enhancements, special projects, and strategic initiatives led by AP and T&E leadership and Global Process Owners. Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent professional experience that supports success in P2P and T&E operations. - 4+ years of experience in Accounts Payable, Procure-to-Pay (P2P), and Travel & Expense (T&E) operations, with responsibility for accurate, compliant, and timely transaction processing. - Experience leading, mentoring, or coordinating the work of others in a fast-paced, service-oriented environment. - Strong understanding of accounting principles, internal controls, AP policies, and governance standards, with the ability to identify risks and recommend practical solutions. - Strong analytical, communication, stakeholder management, organizational, planning, and problem-solving skills, with exceptional attention to detail. Requirements - Hands-on knowledge of ERP and financial systems used in AP, P2P, and T&E operations, including PeopleSoft, Coupa, and Concur. - Advanced Microsoft Excel skills to support reporting, data review, reconciliations, operational tracking, and analysis. - Ability to analyze operational data, investigate discrepancies, and identify process improvement opportunities using reporting and analytical tools. - Experience supporting process automation, system enhancements, system implementations, or business transformation initiatives. Benefits - Experience working in global or shared services environments. - Knowledge of Power BI and Power Automate to support reporting, automation, and process optimization. - Advanced English and Spanish communication skills, both written and verbal, to collaborate effectively with diverse stakeholders. - Experience driving continuous improvement initiatives that improve efficiency, customer satisfaction, productivity, and control effectiveness. What Success Looks Like - Consistently delivers high-quality processing within SLA commitments. - Maintains strong accuracy, compliance, and control discipline across AP, P2P, and T&E activities. - Builds trusted partnerships with internal teams and external vendors. - Develops team members through coaching, guidance, and clear performance expectations. - Drives measurable improvements that enhance efficiency, service delivery, and customer satisfaction.

• Own the execution of our end-to-end accounts payable operations. • Vendor invoice processing, employee travel and expense (T&E) reimbursements, and critical cash movement activities across our banking platforms. • Manage routine and non-routine AP processes independently. • Leverage modern financial tech tools to troubleshoot issues. • Actively propose process improvements to scale our efficiency and strengthen internal controls.

• Oversees the performance management and daily operations of Network AP Specialists and/or Clerks • Manages the accounts payable cycle for the Accounts Payable Network team from vendor setup through payment • Performs month-end close responsibilities including identification and evaluation of necessary accruals and account reconciliations • Vendor management responsibilities include onboarding and maintenance of vendor accounts • Ensures invoices are processed accurately and within established timelines • Regularly receives and processes non-contracted provider invoices (paper claims) • Manages the accurate and timely import of contracted network provider statements into the accounting system • Evaluates and improves existing processes through the assessment of workflows • Coordinates the accurate and timely preparation, completion, and filing of year-end 1099 documentation for Network providers • Acts as a resource for accounts payable staff

• Extract and organize invoices and credits weekly to ensure timely processing • Process credits directly related to invoices or credits reviewed and approved for entering by the AP reconciliation team member. • Effectively and proactively work with various internal departments such as Merchandising and Fulfillment Centers and vendors to resolve SKU, price, quantity and freight discrepancies between invoices, purchase orders (POs), and item receipts. • Accurately verify and approve invoices before payment, ensuring correct pricing and adherence to company policies • Enter and process invoices accurately and timely in our ERP system, ensuring data integrity and compliance with accounting standards • Update brand sheets when invoices are received or updated • Communicate invoicing discrepancies to external/internal parties in a timeline manner for resolution • Escalate invoice discrepancies and PO issues to the AP Reconciliation team in a timely manner • Track and compile monthly rebate totals per leadership deadlines • All other responsibilities as assigned by SupplyHouse leadership