• Perform field service as advised by Customer Care in conjunction with the Service Leader. • Carry out installation, maintenance, and repair of the current and future Life Science/Diagnostics instrument portfolio. • Provide first-line onsite user training on Life Science and Diagnostics systems. • Organise routine maintenance allocated on a monthly basis. • Ensure that all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision to undertake service on specific instrument types. • Maintain ancillary documentation, e.g., the Safety Manual and Procedures Manual, to the highest standard, with regular reviews of manuals provided in accordance with the Quality Management System. • Align personal working practices with the department’s performance targets and actively demonstrate compliance with all team targets. • Maintain personal service spares issued and inventory records to the highest standard. • Ensure all anomalies are quickly and effectively reported and resolved. • Ensure all tools and test equipment are adequate to perform the required service and that all test equipment issued is calibrated at the specified times. • Complete all Work Orders and associated documentation within a day of completion. • Ensure all e-learning and expense claims are returned on time. • Perform specific and agreed tasks as defined through the Goal Statements, which are already embedded in the company culture.

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order • Conduct on-site scheduled planned maintenance visits • Provide diagnosis and repair support for customers and other field personnel • Cultivate and develop positive working relationships with customers, system users, and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training to customers and users on system maintenance • Provide feedback to product quality teams • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation • Provide guidance for various reports including identifying and isolating outstanding problems with the system • Act as a subject expert and resource for training

• Provide expert-level support for customers using Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies • Collaborate with researchers worldwide to optimize instrument performance and analytical outcomes • Utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers • Combine technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation

• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost • Perform system installation, PM, calibration, retrofit, training and troubleshooting • Escalates service problem and take ownership of problem until it is resolved • Provides technical expertise and value to customers • Provides answers to customer inquiries concerning system • Provides hardware development and consultation • More senior levels may provide recommendations/inputs into the next generation product development