• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance team with objectives of reducing equipment downtime and maintenance cost • Perform system installation, PM, calibration, retrofit, training and troubleshooting • Escalates service problem and take ownership of problem until it is resolved • Provides technical expertise and value to customers • Provides answers to customer inquiries concerning system • Provides hardware development and consultation • More senior levels may provide recommendations/inputs into the next generation product development

• Provides service and repair of Gas detection equipment and systems. • On-site installation and commissioning, diagnostic troubleshooting. • Instruct customers in operation and maintenance of the system. • Acts as the company liaison with customers on administrative and technical matters for assigned projects. • Plan and undertake routine service calls within defined territory. • Ensure maintenance of an appropriate level of spares carried in the company vehicle. • Control individual expenses within agreed budget levels. • Provide weekly and monthly reports to the Service Manager.

Role Description The Product Application Support is a field-based position responsible for customer retention, company and product acceptance. This role is crucial for performing demonstrations, conducting instrument installations, solving customers' clinical application problems, providing essential training for our customers, and offering technical application support to Sales Representatives. This position reports to the Manager Field Application Microbiology Iberia and is part of the Beckman Coulter Microbiology working remotely to cover Andalucia and Murcia. In this role, you will have the opportunity to: - Perform demonstrations, conduct instrument installations, and provide essential training for customers. - Solve customers' clinical application problems and provide technical applications support to Sales Representatives. - Work closely with the regional/local team to protect, maintain, and grow company business by effectively supporting the installed base. - Communicate technical and clinical information, ensuring customers use instruments efficiently and skillfully in appropriate applications. - Drive the continuous improvement of activities and processes which add value to the customer and business, monitoring customer satisfaction targets. Qualifications - Bachelor's degree in Biomedical or equivalent. - 1+ years of clinical Microbiology laboratory experience. - Fluent in English speaking and writing. - Valid driver’s license. Requirements - Ability to travel up to 60% within the assigned territory/region, including overnight stays as required. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Health care program. - Paid time off. - Flexible, remote working arrangements for eligible roles.

• Represents the Baxter brand in clinical and hospital settings • Manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards • Analyzes equipment failures to determine root cause and performs corrective action • Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly • Ensures test equipment is working properly and calibrated within established intervals • Documents all performance and maintenance records on equipment • Plans and orders parts necessary for service and PM and maintains proper system inventory records • Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques • Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues • Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance • Participates in department meetings and training events • May participate in installation or field action planning and execution • Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements