• Lead, coach, and develop a team of Technical Account Managers through regular 1:1s, feedback, career development, and performance management. • Foster a culture of curiosity, accountability, continuous learning, and technical growth. • Help teammates build confidence in technical problem-solving, AI-assisted workflows, and customer consulting. • Stay close to the team's work by understanding customer challenges, supporting complex situations, and removing obstacles that prevent the team from succeeding. • Recruit, onboard, and develop new team members as the organization grows. • Create an environment where teammates feel supported, challenged, and empowered to grow their careers. • Partner with the Director of Customer Operations to evolve the Technical Account Management function as the organization grows. • Identify opportunities for greater specialization, segmentation, or changes in team ownership based on customer needs, workload, and business priorities. • Use operational data, team feedback, and firsthand knowledge of day-to-day work to make thoughtful recommendations that improve scalability and team effectiveness. • Help implement organizational changes, new processes, and operating models as the team continues to mature. • Develop team processes and operating rhythms that enable consistent execution while creating capacity to support future growth. • Develop a deep understanding of the team's day-to-day workflows and identify opportunities to improve efficiency, quality, and consistency. • Regularly evaluate recurring work to determine whether it should remain within Technical Account Management, be automated, or be addressed through Product or Engineering improvements. • Build and refine processes that help the team scale while maintaining a high-quality customer experience. • Partner closely with Product, Engineering, Customer Success, and Operations to remove friction and improve cross-functional collaboration. • Monitor team capacity, workload, and operational health to ensure sustainable execution. • Serve as a senior escalation point for complex customer situations, partnering across teams to drive resolution. • Coach the team through technical investigations rather than simply providing answers, helping build long-term technical capability. • Ensure technical customer issues are documented, prioritized, and translated into actionable product or operational improvements. • Build repeatable playbooks and best practices for common technical scenarios. • Encourage thoughtful use of AI tools to improve investigation, documentation, and operational efficiency. • Identify opportunities to automate repetitive work and reduce manual effort across the team. • Champion continuous improvement by helping the team experiment with new tools, workflows, and ways of working. • Build strong partnerships with Product, Engineering, Customer Success, Support, and Operations. • Advocate for customer needs while balancing operational efficiency and product scalability. • Provide structured feedback that helps influence product improvements and operational investments. • Help define clear ownership boundaries between Technical Account Management and partner teams as responsibilities evolve.

Role Description As a member of our technical sales team, you will build lasting relationships with our customers. You will help make Statco-DSI their preferred partner for their MRO parts needs, as well as process projects. This team excels at providing solutions to our customers, contributing to the overall business through increased sales and margins. - Start and develop strong and intentional ongoing relationships with a diverse customer base - Build a strong sales pipeline, achieving target-based conversions - Identify, approach, qualify, serve and develop customer contacts and potential accounts - Collaborate with stakeholders to help ensure a smooth sales process and customer success - Build relationships with our vendor partners to provide the best products and value to our customers - Achieve and exceed financial targets - Maintain industry knowledge, up to date on our offerings, customer businesses and organizations and market trends Qualifications - An undergraduate degree in engineering or industry-related course of study is preferred - Two (2) or more years of success in a similar type of role - Experience in sanitary manufacturing industries is preferred - Excited to be in person with your customers, traveling to build relationships Requirements - Base Salary Range: $68,600 - $117,600 Benefits - Comprehensive medical/dental/vision programs - Life insurance - Disability insurance - Paid time off programs - Retirement savings plan with a company match - Wellness program - No waiting period for benefits – you are eligible on your first day of employment! Company Description Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description Responsibilities may include the following and other duties may be assigned: - Promotes and sells Medtronic's products and services within an assigned geographic area and/or specific customer accounts to meet or exceed sales targets. - Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals. - Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic's products and/or services. - Promotes and establishes education of the company's products and/or services. - Conducts market research including customers and competitors activities. - Implements market development plans/strategies and changes as needed. - Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations, and Marketing. Qualifications - High School Diploma (or equivalent) AND 6+ years experience - OR Associate’s Degree AND 4+ years experience - OR Bachelor’s Degree AND 2+ years experience - Relevant sales, clinical, or related experience in medical devices, medtech, healthcare, or life sciences. Requirements - Typically sales professional individual contributors with direct sales responsibilities. - May direct the work of other lower level sales professionals or manage sales processes and/or accounts involving multiple team members. - Majority of time spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies, and closing sales. Benefits - Medtronic offers a competitive Salary and flexible Benefits Package. - A commitment to our employees lives at the core of our values. - We recognize their contributions and they share in the success they help to create. - We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts • Proactively manage technical issues according to customer business priorities to avoid business-critical situations • Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution • Recommend how new and existing features fit within customers’ environments, providing best practices and guidance • Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success • Host periodic checkpoint and status calls with customers and internal stakeholders • Design and develop technical account management strategy documents based on customer analysis and assessment