Redpoint Global Inc.

• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts • Proactively manage technical issues according to customer business priorities to avoid business-critical situations • Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution • Recommend how new and existing features fit within customers’ environments, providing best practices and guidance • Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success • Host periodic checkpoint and status calls with customers and internal stakeholders • Design and develop technical account management strategy documents based on customer analysis and assessment

• Deploy Redpoint software based on client-approved Business Requirements and Design documents • Build ETL processes to consume 1st- and 3rd-party data into the marketing data repository using Redpoint Data Management • Develop into a subject matter expert in Redpoint Interaction, our Marketing/Campaign orchestration product • Collaborate with development team members and project leadership to implement solutions that meet project standards, escalating issues and challenges as needed • Provide support, troubleshooting, and forensic assistance for client implementations, both Redpoint-hosted and client-hosted • Collaborate with development teams to identify new product features and functionality • Support recruiting of qualified personnel as needed

Role Description We’re looking for a Technical Account Manager to join our Client Services team. You’ll use your account management skills and technical knowledge to help ensure our clients’ success with the Redpoint Global platform. As part of the team, you’ll work alongside knowledgeable and committed technical specialists, project managers, and solutions engineers, and grow into an expert in Redpoint applications through on-the-job training and ongoing development. This role reports to the Director of Global Support. What You'll Do - Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts - Proactively manage technical issues according to customer business priorities to avoid business-critical situations - Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution - Recommend how new and existing features fit within customers’ environments, providing best practices and guidance - Maintain and develop client relationships, understanding business requirements to proactively drive support and maximize customer success - Host periodic checkpoint and status calls with customers and internal stakeholders - Design and develop technical account management strategy documents based on customer analysis and assessment Qualifications - 2–5 years of relevant work experience in a customer-facing technical role - Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline - Experience in Customer Success, Customer Support, or Professional Services - Comfortable working both independently and collaboratively - Strong account management, customer service, and project management skills - Problem-solving skills and technical aptitude that allow you to adapt to new circumstances and learn quickly - Broad background in enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments - Experience with both MS Windows and Linux OS environments - Excellent communication, interpersonal, and collaborative skills - Proven troubleshooting and issue-resolution skills Requirements - Experience with Snowflake or other cloud data warehouse platforms - Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations - ETL/ELT experience with 3rd-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.) - Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud - Experience with Redpoint Global applications - Digital marketing experience Benefits - Competitive Medical, Dental, and Vision Insurance - Flexible leave policy – take the time you need, when you need it - 10 company-paid holidays - Fully remote work

Role Description We’re looking for a Solutions Engineer to join our Data Management team, reporting to the Director of Implementation Services. You’ll help implement the Redpoint Customer Engagement Hub (CEH) for our clients, focusing on the ETL, data hygiene, and identity resolution components that power our Redpoint Data Management (RPDM) product. This is a strong opportunity for an engineer early in their career who wants to grow into a subject matter expert across our Marketing/Campaign product suite. What You'll Do - Deploy Redpoint software based on client-approved Business Requirements and Design documents - Build ETL processes to consume 1st- and 3rd-party data into the marketing data repository using Redpoint Data Management - Develop into a subject matter expert in Redpoint Interaction, our Marketing/Campaign orchestration product - Collaborate with development team members and project leadership to implement solutions that meet project standards, escalating issues and challenges as needed - Provide support, troubleshooting, and forensic assistance for client implementations, both Redpoint-hosted and client-hosted - Collaborate with development teams to identify new product features and functionality - Support recruiting of qualified personnel as needed Qualifications - 2–5 years of experience in a solutions engineering, data engineering, or implementation role - Strong problem-solving skills and the ability to work effectively in a team environment - Strong client interaction and communication skills, both written and verbal - Experience building automations that consolidate disparate data sources into a single operational or OLAP environment - Working knowledge of relational database design and data manipulation concepts, including data hygiene and match/merge techniques supporting identity resolution and householding - Demonstrated knowledge of SQL - Experience with ETL/ELT and 3rd-party data integration technologies (e.g., Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica) - Ability to travel as required Nice to Have - Experience with Snowflake or other cloud data warehouse platforms - Familiarity with AI/ML-powered data tools or generative AI applications in a marketing or data context - Java and familiarity with web services technologies (SOAP, JSON) - Cloud-based hosting experience (Microsoft Azure, AWS) - Marketing Campaign Management or Customer Engagement/CRM experience, especially in retail - Tableau or other BI tool experience Benefits - Competitive Medical, Dental, and Vision Insurance - Flexible leave policy – take the time you need, when you need it - 10 company-paid holidays Salary Range $85-110K Requirements Must be able to work for any US employer – Redpoint is not able to offer sponsorship at this time.

• Deliver annual revenue; Exceed quota targets and close new business deals. • Execute a sales strategy - Develop effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships with new customers to drive strategy throughout the organization. • Be a trusted advisor - Establish strong relationships, based on knowledge of customer requirements and commitment to value, value of solutions, value of implementation to deliver business outcomes. • Understand the customer - Actively understands each customer's technology footprint, strategic growth plans, technology strategy and the competitive landscape and help determine what solutions are best for the client. • Establish territory and account leadership – Own your account relationships, develop your prospects in your region and manage your sales cycles through execution. • Business planning - Develop and deliver a comprehensive business plan to address the customer's priorities. Use the latest tools and utilities to help the customer get through their decision process. • Pipeline planning - Follow a focused approach to maintaining a rolling pipeline. Always keep the pipeline up to date. Collaborate with support organizations including the business development team, marketing, and the partner team to funnel pipeline into the assigned territory. • Effectively manage client relationships earning their trust by working diligently and with integrity. • Anticipate and proactively address potential issues and risks for clients and the Company. • Regularly communicate clearly, openly and honestly with Company management. • Support recruiting activities of qualified personnel into the Company. • Provide team leadership through empowerment and coaching.

Redpoint helps organizations ignite the full potential of their data to drive superior customer experience. We get data right and fit for purpose—so customers can trust it, activate it, and drive meaningful engagement at every touchpoint. In order to accomplish this, we believe in these specific values that we deliver to our customers through our solutions. Market-Leading Innovation: Develop market-leading technologies that enable customers to do new things in new ways. Flawless Execution: Do the right things, do things right, and make them stick. Delighting Customers: Partner with customers to deliver superior results. Unwavering Integrity: Think straight, talk straight. Performance Through People: Work with highly motivated people committed to excellence, teamwork, and success. Respect for the Individual: Treat others as we would like to be treated. Redpoint is looking for an individual to serve as Enterprise Sales Executive. The immediate responsibilities will include: ·        Deliver annual revenue; Exceed quota targets and close new business deals. ·        Execute a sales strategy - Develop effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships with new customers to drive strategy throughout the organization. ·        Be a trusted advisor - Establish strong relationships, based on knowledge of customer requirements and commitment to value, value of solutions, value of implementation to deliver business outcomes. ·        Understand the customer - Actively understands each customer's technology footprint, strategic growth plans, technology strategy and the competitive landscape and help determine what solutions are best for the client. ·        Establish territory and account leadership – Own your account relationships, develop your prospects in your region and manage your sales cycles through execution. ·        Business planning - Develop and deliver a comprehensive business plan to address the customer's priorities. Use the latest tools and utilities to help the customer get through their decision process. ·        Pipeline planning - Follow a focused approach to maintaining a rolling pipeline. Always keep the pipeline up to date. Collaborate with support organizations including the business development team, marketing, and the partner team to funnel pipeline into the assigned territory. ·        Effectively manage client relationships earning their trust by working diligently and with integrity. ·        Anticipate and proactively address potential issues and risks for clients and the Company. ·        Regularly communicate clearly, openly and honestly with Company management. ·        Support recruiting activities of qualified personnel into the Company. ·        Provide team leadership through empowerment and coaching.