• Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts • Proactively manage technical issues according to customer business priorities to avoid business-critical situations • Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution • Recommend how new and existing features fit within customers’ environments, providing best practices and guidance • Maintain and develop client relationships, understanding business requirements to proactively drive support andmaximize customer success • Host periodic checkpoint and status calls with customers and internal stakeholders • Design and develop technical account management strategy documents based on customer analysis and assessment

Role Description We’re looking for a Technical Account Manager to join our Client Services team. You’ll use your account management skills and technical knowledge to help ensure our clients’ success with the Redpoint Global platform. As part of the team, you’ll work alongside knowledgeable and committed technical specialists, project managers, and solutions engineers, and grow into an expert in Redpoint applications through on-the-job training and ongoing development. This role reports to the Director of Global Support. What You'll Do - Serve as the central point of contact, ensuring high levels of customer satisfaction for your assigned accounts - Proactively manage technical issues according to customer business priorities to avoid business-critical situations - Serve as the first point of escalation for customer technical concerns, coordinating and driving resolution - Recommend how new and existing features fit within customers’ environments, providing best practices and guidance - Maintain and develop client relationships, understanding business requirements to proactively drive support and maximize customer success - Host periodic checkpoint and status calls with customers and internal stakeholders - Design and develop technical account management strategy documents based on customer analysis and assessment Qualifications - 2–5 years of relevant work experience in a customer-facing technical role - Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline - Experience in Customer Success, Customer Support, or Professional Services - Comfortable working both independently and collaboratively - Strong account management, customer service, and project management skills - Problem-solving skills and technical aptitude that allow you to adapt to new circumstances and learn quickly - Broad background in enterprise technologies and integration strategies for application deployment in Enterprise and/or SaaS environments - Experience with both MS Windows and Linux OS environments - Excellent communication, interpersonal, and collaborative skills - Proven troubleshooting and issue-resolution skills Requirements - Experience with Snowflake or other cloud data warehouse platforms - Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations - ETL/ELT experience with 3rd-party data integration technologies (Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, Informatica, etc.) - Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud - Experience with Redpoint Global applications - Digital marketing experience Benefits - Competitive Medical, Dental, and Vision Insurance - Flexible leave policy – take the time you need, when you need it - 10 company-paid holidays - Fully remote work

• Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value • Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals • Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes • Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints • Conduct design and code reviews for select automations to reinforce and verify best practices • Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement • Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently • Champion AI-powered automation solutions, helping customers leverage intelligent document processing, agentic AI, and machine learning capabilities within their automation programs • Architect end-to-end automation solutions using UiPath Studio, Document Understanding, and AI Center to solve complex business challenges

• Ownership of the relationship and understanding of the strategy • Own the day to day relationship with the Partner • Understand, manage and track Partner’s business goals • Shared ownership of project milestones