Role Description Are you a Salesforce Technical Architect with strong expertise in Salesforce Service Cloud and Genesys Cloud CX integrations? We're looking for an experienced professional to lead enterprise CRM transformation initiatives, architect scalable Salesforce solutions, and build seamless contact center integrations. - Role: Salesforce Architect (Genesys Cloud CX) - Location: Menlo Park, CA (Remote) - Duration: 12 Months Contract - Experience: 10+ Years - Preference: Ex-Genesys candidates are highly preferred Qualifications - Salesforce Architecture (3+ Years) - Salesforce Platform (10+ Years) - Salesforce Service Cloud - Genesys Cloud CX / Genesys Engage Integration - Apex, Lightning Web Components (LWC), Visualforce - Open CTI Integration - Enterprise CRM Architecture - Omni-Channel & Contact Center Solutions - HLD / LLD Documentation - DevOps & Enterprise Integrations Requirements - Preferred Certifications: - Salesforce CTA / Application Architect / System Architect - Salesforce Platform Developer I & II - Salesforce Service Cloud Consultant - Salesforce Integration Architect - MuleSoft Certification - Genesys Cloud CX Certification Company Description All your information will be kept confidential according to EEO guidelines.

• Salesforce Application Development: Design and develop applications on the Salesforce platform, encompassing PDO app development for AppExchange and bespoke solutions tailored to individual customer organizations. • AI-Driven Development: Implement an AI-first approach in development processes, employing advanced agentic tools to enhance coding efficiency and solution effectiveness. • Code Quality Assurance: Ensure high-quality code by implementing comprehensive unit tests, maintaining rigorous code coverage standards, and collaborating with QA Engineers to swiftly address and resolve bugs. • Stakeholder Collaboration: Work closely with Product Owners and Customer Stakeholders to clarify user stories and requirements, ensure alignment with business objectives, and deliver optimal solutions. • Proactive Client Engagement: Operate proactively as a senior developer, directly interfacing with customers to understand their unique challenges and deliver tailored, effective solutions. • Customer-Centric Approach: Demonstrate flexibility in aligning with customer time zones, including readiness for travel and on-site engagements to foster strong client relationships and ensure project success. • Consultative Guidance: Provide expert consulting to help customers make informed decisions about technical implementations, ensuring solutions that are scalable, efficient, and aligned with best practices for verticalized industry use cases.

• Design, develop, and deploy custom Salesforce solutions using Apex, Visualforce, and JavaScript with Lightning Web Components (LWC). • Collaborate with business analysts and stakeholders to translate requirements into technical specifications. • Build and maintain integrations between Salesforce and other enterprise systems using REST/SOAP APIs and middleware tools (e.g., MuleSoft). • Design and implement event-driven architecture using Platform Events, ensuring scalable, decoupled integrations and real-time data exchange across Salesforce and external systems. • Support and enhance Salesforce CPQ and Billing configurations to streamline quote-to-cash processes. • Optimize performance, security, and usability of Salesforce applications. • Participate in code reviews, unit testing, and deployment activities using CI/CD tools like Git and Copado. • Maintain technical documentation including solution designs and development standards. • Stay current with Salesforce releases and recommend platform improvements. • Work closely with Salesforce Administrators to ensure alignment with configuration and automation best practices. • Provide support and troubleshooting for production issues and user-reported bugs.

• As the Salesforce Solution Architect at KIPP Foundation, you will serve as the primary technical authority for our Salesforce platforms—a hands-on architect and principal developer responsible for platform strategy, enterprise solution design, and delivery across KIPP’s national Salesforce ecosystem. • Design and implement scalable Salesforce solutions aligned with KIPP’s enterprise technology strategy, translating business requirements into durable, high-quality technical architectures. • Architect integrations across Salesforce, Azure, SQL Server, and third-party systems using REST/SOAP/Bulk APIs, Platform Events, Change Data Capture, and middleware patterns, while defining API standards, security controls, and monitoring practices. • Provide technical oversight, architecture review, and code review for external contractors and consulting partners, ensuring solution quality, maintainability, security, and alignment with KIPP standards. • Own the Salesforce platform roadmap including org strategy, sandbox and environment management, security model, data architecture, deployment processes, and release management.