• As the Salesforce Solution Architect at KIPP Foundation, you will serve as the primary technical authority for our Salesforce platforms—a hands-on architect and principal developer responsible for platform strategy, enterprise solution design, and delivery across KIPP’s national Salesforce ecosystem. • Design and implement scalable Salesforce solutions aligned with KIPP’s enterprise technology strategy, translating business requirements into durable, high-quality technical architectures. • Architect integrations across Salesforce, Azure, SQL Server, and third-party systems using REST/SOAP/Bulk APIs, Platform Events, Change Data Capture, and middleware patterns, while defining API standards, security controls, and monitoring practices. • Provide technical oversight, architecture review, and code review for external contractors and consulting partners, ensuring solution quality, maintainability, security, and alignment with KIPP standards. • Own the Salesforce platform roadmap including org strategy, sandbox and environment management, security model, data architecture, deployment processes, and release management.

Role Description We are hiring a Senior Salesforce Developer with deep expertise in the Quote-to-Cash (QTC) domain to join our Salesforce engineering team. This is not a typical Salesforce development role. Our team operates as a small, high-impact pod of forward-deployed engineers where each individual owns the full delivery lifecycle — discovery, design, build, test, deploy, and hypercare. There are no separate BAs, QAs, or release engineers; you wear all of those hats. If you enjoy owning outcomes end-to-end and partnering directly with business stakeholders, this role is for you. What You'll Do: - Design, build, and maintain Salesforce CPQ solutions including product catalogs, complex bundles, pricing models, discount schedules, product rules, price rules, quote templates, and approval workflows. - Translate business requirements directly into working solutions — acting as your own BA, developer, and QA throughout the lifecycle, and partnering with Sales Ops, Finance, Order Management, and Provisioning teams. - Build and maintain core Salesforce customizations using Apex, Lightning Web Components (LWC), Aura, Visualforce, and Salesforce Flows. - Design and implement inbound and outbound integrations between Salesforce and ERP, billing, finance, provisioning, and other enterprise systems using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs. - Collaborate closely with our dedicated integration/middleware team to design contracts, troubleshoot integration flows, and ship end-to-end solutions together. - Own the renewals, amendments, co-terming, and contract lifecycle flows within CPQ. - Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines. - Own production support for the CPQ stack — investigate quote calculation issues, pricing edge cases, and integration failures, and drive long-term remediation. - Write unit tests, perform peer code reviews, and uphold engineering quality standards across the team. - Use AI tools as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better. Qualifications - 7–10 years of total Salesforce experience, with at least 4+ years dedicated to Salesforce CPQ. - Deep expertise across Salesforce CPQ: bundle configuration, advanced pricing, product rules, discount schedules, quote templates, and order/contract/renewal/amendment flows. - Strong hands-on Apex, LWC, Aura, SOQL/SOSL, and Salesforce Flows. - Hands-on Salesforce integration experience — REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs. - Strong collaboration skills with adjacent technical teams. - Comfortable owning a feature end-to-end. - Experience with Git, SFDX, and modern CI/CD tooling for Salesforce. - Excellent written and verbal communication. Requirements - Salesforce Certified CPQ Specialist - Salesforce Certified Platform Developer I - Salesforce Certified Administrator Preferred Certifications - Salesforce Certified Platform Developer II - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Revenue Cloud Consultant Accredited Professional - Salesforce Certified Platform App Builder - Salesforce Certified Agentforce Specialist - Salesforce Certified Application Architect or System Architect Nice to Have - Hands-on Salesforce Revenue Cloud experience. - Experience at a hardware, storage, networking, or enterprise software company. - Experience working alongside middleware platforms like MuleSoft, Boomi, and Workato. - Experience with Salesforce Billing or subscription/recurring-revenue models. - Experience with CLM tools such as Conga CLM, DocuSign CLM, or Ironclad. - Experience integrating Salesforce with ERP systems like NetSuite, SAP, or Oracle. - Experience with channel/partner quoting, deal registration, or distributor pricing. - Familiarity with tax engines and payment/billing systems. - Prior hands-on experience using AI development tools in a Salesforce context.

Role Description The Solution Architect / Senior Solution Architect is a dual-impact leader across presales and delivery, responsible for shaping, scoping, and aligning complex engagements to position federal customers for long-term success as a trusted advisor. - Drive architectural strategy from initial solutioning through execution, ensuring mission-critical programs deliver measurable outcomes. - Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable. - Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform. - Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. - Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value. - Work collaboratively with strong communication skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization. - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. - Expert in Salesforce configuration and architectural strategy, translating current-state complexity into clear target-state designs, closing capability gaps, and delivering solutions that enable achievement of critical business and mission outcomes. - Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs. - Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc., and making recommendations for future state improved processes and system designs. - Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders. - Strong communication skills, both written and verbal. - Able to effectively develop materials that are appropriate for the audience. - A great listener with the ability to connect with people in diverse roles. - Resourceful and innovative thinker who can work through and solve problems. - Experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.). - Experience in public sector digital transformation initiatives. - Ability to convey and convince customers of best practices at various levels within a large organization. - Application design and development background. - Serve as a trusted advisor to the client. Qualifications - Minimum of FIVE (5) years of professional experience. - Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree). - U.S. citizenship is contractually required for this role. - Experience in enterprise architecture or consulting on the Salesforce Platform throughout the whole life cycle with repeated and demonstrable success is highly preferred. - Ability to drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform. - Must be able to obtain and maintain the specific level of U.S. Government security clearance required for this role. - Selected candidates may be required to travel for up to 25% based on client requirements. Benefits - Medical, Rx, Dental & Vision Insurance. - Personal and Family Sick Time & Company Paid Holidays. - Position may be eligible for a discretionary variable incentive bonus. - Parental Leave and Adoption Assistance. - 401(k) Retirement Plan. - Basic Life & Supplemental Life. - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts. - Short-Term & Long-Term Disability. - Student Loan PayDown. - Tuition Reimbursement, Personal Development & Learning Opportunities. - Skills Development & Certifications. - Employee Referral Program. - Corporate Sponsored Events & Community Outreach. - Emergency Back-Up Childcare Program. - Mobility Stipend.

Role Description We are looking for a Salesforce Technical Support Specialist to focus on our improveit 360 brand . A part of EverPro, our improveit 360 brand offers a business enterprise CRM – a managed package deployed on Salesforce. Our mission is to help remodelers and home improvement professionals be more successful by improving how they attract, service, and engage customers. Our platform automates and streamlines lead management, appointment setting, estimating, sales follow-up, project management, and business intelligence. As a Salesforce Technical Support Specialist, you will be a great teammate who is passionate about making a significant impact on a growing company! You are passionate about helping people and solving problems, and you'd love to help small business owners be successful. You're looking for a role with the strong possibility for growth into either a more technical or customer relationship focused role as you learn the products and business operations. What You’ll Do - Troubleshoot and resolve technical issues in Salesforce - Answer questions via tickets, calls, chats and emails - Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency - Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports - Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history - Maintain and contribute to our customer knowledge base - Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues Qualifications - 3+ years of customer service experience, preferably software; Bachelor’s degree completion is acceptable in place of prior experience, but not required for this role - Experience with Salesforce.com platform - Customer service experience that demonstrates responsiveness and professionalism - Customer service software experience with Zendesk - Self-driven with the ability to effectively prioritize and execute tasks - Ability to listen, ask questions, build consensus and solve ambiguous problems - Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms - Ability to share knowledge and work in a strong team-oriented environment - Technical aptitude to learn software and technology quickly in a fast-changing environment - Resolve issues in a professional manner while working with challenging projects and objectives - Proficient with Office 365 - Ability to speak out, take initiative, and challenge the status quo, while also being a true team player Requirements - Salesforce Lightning experience - Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer - Prior experience with Swarm methodology as applied to issue management & resolution - Background in the Remodeling / Contractor / Home Pro Industry - HTML – editing experience Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program