Aquiva Labs

• Develop and maintain high-quality, scalable, and reusable applications and solutions • Create and maintain robust automated test suites with a focus on functional coverage • Conduct code reviews to ensure adherence to best practices and maintain high-quality standards • Work closely with cross-functional teams, including product managers, architects, solution designers, and QA engineers • Design and architect end-to-end solutions that meet functional and non-functional requirements

• Provide high-quality technical support to customers via phone, email, and chat, acting as the first point of contact for all inquiries. • Identify, troubleshoot, and resolve customer issues related to our software. This includes investigating potential bugs, guiding users through complex workflows, and answering configuration questions. • Own and manage a personal queue of support tickets in our ticketing system (e.g., Zendesk, Salesforce), ensuring timely, accurate resolution and clear communication. • Document all customer interactions and issue resolutions clearly and concisely. • Develop and maintain a deep understanding of our software's features, functions, and best practices. • Escalate complex or unresolved issues to senior specialists, Team Lead, or your Supervisor as needed. • Help build our internal and external customer-facing knowledge base by writing and updating help articles, FAQs, and troubleshooting guides.

• Prospecting and Lead Generation : This is a hunting role that is responsible for identifying and prospecting new logo business • Sales Strategy : Develop and implement sales strategies to drive revenue growth • Cross Function Collaboration: Collaborate with other departments, such as marketing, account management and customer success to ensure a cohesive and effective go-to-market strategy • CRM Adherence : Use Salesforce CRM to manage and forecast the sales budget, track leads, manage contacts and create opportunities. • Strategy Refinement : Track and analyze sales data to identify trends and opportunities for improvement • Represent Hapi : Engage at industry events and conferences to build relationships and generate leads for business segment • Industry Knowledge : Stay up-to-date on hospitality industry trends and competitive developments to inform sales strategies • Goal Attainment : Hit or exceed given sales quotas. • Embody our core values: • Do The Right Thing - We stand by our commitments and values. • Ever Improving - We acknowledge our failures and strive to grow from them. • Find a Better Way - We use ingenuity to build enterprise value. • Together We Win - Success for the company is built on success for the team and customers. - Other tasks as required for the function

- Design, develop, and maintain integrations using **MuleSoft Anypoint Platform**, including APIs, connectors, and integration flows. - Build scalable and reusable integration solutions between **Salesforce** and external systems using REST, SOAP, and event-driven architecture. - Collaborate with cross-functional teams to gather integration requirements and translate them into technical specifications. - Ensure API security, versioning, and documentation align with industry best practices. - Troubleshoot and optimize MuleSoft applications and APIs for performance, reliability, and maintainability. - Participate in Agile ceremonies and contribute to sprint planning, estimation, and retrospectives. - Support unit, system, and integration testing to ensure high-quality deliverables. - Maintain clear and up-to-date technical documentation for integrations and APIs. - Collaborate with Salesforce teams to align integration architecture with Salesforce modules and data models.

• Lead the implementation, configuration, and optimization of Sales Cloud to drive sales processes, pipeline management, and revenue forecasting accuracy. • Design and maintain Salesforce solutions to support Revenue Operations (RevOps), ensuring robust revenue forecasting capabilities and alignment with business objectives. • Implement and manage Salesforce CPQ or Certinia Services CPQ (SCPQ) to streamline quote-to-cash workflows and enhance revenue generation. • Oversee Certinia Professional Services Automation (PSA) to support project management, resource allocation, and financial tracking. • Leverage Marketing Cloud to design and execute campaigns that drive engagement and contribute to revenue goals. • Utilize Data Cloud to integrate and analyze data, providing actionable insights for revenue forecasting and strategic decision-making. • Implement and optimize Agentforce capabilities, applying AI-driven solutions to enhance automation, forecasting, and user productivity. • Be eager to learn and implement adjacent technologies such as 6sense ABM tools and others. • Apply DevOps and CI/CD best practices to manage Salesforce deployments, ensuring efficient, reliable, and scalable delivery of updates and enhancements. • Oversee change management and change control processes to maintain system integrity, document updates, and mitigate risks during deployments. • Drive user onboarding and adoption initiatives, including developing training programs, documentation, and support strategies to maximize platform usage and satisfaction. • Proactively identify opportunities for process improvements, offering consultative recommendations to optimize Sales Cloud and related systems. • Collaborate with sales, marketing, finance, and IT teams to ensure seamless system integration, accurate forecasting, and user adoption. • Stay current with Salesforce releases, certifications, and emerging technologies to maintain a cutting-edge environment.

• Define the vision and roadmap for Hapi’s connectivity offerings, including PMS integrations, • Partner closely with engineering to translate market needs into scalable, well-documented integration products. • Serve as the internal and external authority on connectivity architecture, data standards, and partner technical requirements. • Champion quality, reliability, and developer experience across all integration touchpoints. • Establish the processes, tooling, and operating rhythm needed to scale the product offering. • Foster a culture of ownership, technical excellence, and customer obsession. • Define and track KPIs that give clear visibility into health and growth of the connectivity business. • Develop and manage strategic relationships with PMS vendors, CRS, guest experience platforms, and other ecosystem partners. • Identify and prioritize new integration opportunities based on market demand and strategic value. • Represent Hapi in industry forums, partner conversations, and customer engagements as the connectivity subject matter expert.

• Develop and maintain automated test scripts for Salesforce solutions and middleware integrations (e.g., Mulesoft, Apigee) using Java, Selenide, JUnit/TestNG, and related tools. • Validate data flows and integration points between systems using REST/SOAP APIs, Webhooks, and authentication protocols. • Design and execute functional, regression, and end-to-end tests for Salesforce configurations, customizations, and workflows. • Conduct API testing using Postman and support test coverage for integration-heavy applications. • Collaborate with Product Owners, Developers, and QA team members to define test cases, acceptance criteria, and coverage for user stories. • Track and manage test execution and defects using tools like TestRail, Allure TestOps, or Zephyr. • Contribute to the continuous improvement of automation strategy, test design, and QA best practices in an Agile environment. • Maintain test documentation and ensure traceability and compliance with security and quality standards.

• Design high-impact visual assets across all marketing channels, including website graphics, landing pages, email campaigns, and digital ads • Create engaging visuals and light video edits for LinkedIn and other social platforms (short-form video, animations, branded clips) • Develop compelling lead magnets such as eBooks, one-pagers, case studies, and presentations • Produce event-related assets, including booth signage, banners, sales collateral, and promotional materials • Collaborate closely with marketing leadership to translate messaging into strong visual storytelling • Ensure all creative work aligns with and evolves Hapi’s existing brand guidelines • Help scale and systematize design output to support ongoing campaign and pipeline growth

• Lead all technical discovery, requirements gathering, and solution scoping across active deals • Serve as the primary technical point of contact for prospective clients — from first demo through contract signature • Identify and neutralize technical objections early, shortening sales cycles and increasing win rates • Translate client requirements into clear solution architectures using Hapi's Integration Platform, Data Platform, Rules Engine, and Automations as a starting point • Produce solution diagrams, integration flow documentation, and technical proposals tailored to both technical and non-technical stakeholders • Align proposed solutions with the product roadmap in close collaboration with Product and Engineering teams • Develop compelling, client-specific demos that bring Hapi's capabilities to life — especially for products without a traditional UI/UX • Build lightweight POC integrations when required to validate technical feasibility or accelerate buyer confidence • Maintain and continuously improve a library of reusable demo assets and technical artifacts • Help buyers articulate and quantify the value of Hapi's platform to their internal stakeholders — IT leadership, finance, operations • Produce business case frameworks, ROI models, and executive-ready summaries that support the buyer's internal approval process • Respond to RFPs and RFIs with technically rigorous, commercially compelling responses • Develop and maintain structured scoping templates (SPERT and similar) to produce accurate, consistent pre-sales effort estimates • Prepare comprehensive pre-sales documentation that enables seamless handoff to the post-sales implementation team • Collaborate with Engineering

• Prospecting and Lead Generation: This is a hunting role that is responsible for identifying and prospecting new logo business • Sales Strategy: Develop and implement sales strategies to drive revenue growth • Cross Function Collaboration: Collaborate with other departments, such as marketing, account management and customer success to ensure a cohesive and effective go-to-market strategy • CRM Adherence: Use Salesforce CRM to manage and forecast the sales budget, track leads, manage contacts and create opportunities. • Strategy Refinement: Track and analyze sales data to identify trends and opportunities for improvement • Represent Hapi: Engage at industry events and conferences to build relationships and generate leads for business segment • Industry Knowledge: Stay up-to-date on hospitality industry trends and competitive developments to inform sales strategies • Goal Attainment: Hit or exceed given sales quotas. • Embody our core values: • Do The Right Thing - We stand by our commitments and values. • Ever Improving - We acknowledge our failures and strive to grow from them. • Find a Better Way - We use ingenuity to build enterprise value. • Together We Win - Success for the company is built on success for the team and customers. - Other tasks as required for the function