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EasyVista

You Make IT Happen, We Make IT Easy.

Service Engineer

Field EngineerField EngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

Germany

Posted

3 days ago

Salary

€45K - €50K / year

Seniority

Senior

Professional CertificateExperience acceptedGermanEnglish

Job Description

Service Engineer

EasyVista

• You are the primary point of contact for our international customers and handle inquiries via multiple channels such as phone, email and ticketing system. • You independently analyze and resolve customer requests at L1 level and collaborate closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to make knowledge and best practices sustainably available. • You qualify, coordinate and accompany customer service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You proactively contribute ideas to optimize our support processes and support their continuous improvement.

Job Requirements

  • Completed IT training, a degree in an IT-related field, or equivalent qualification through relevant professional experience
  • Experience working with ticketing systems, ideally OTRS or comparable service management solutions
  • Very good German and English skills, both written and spoken
  • Strong communication skills and the ability to explain complex technical matters clearly
  • Customer-oriented approach, team player and a structured, independent working style

Benefits

  • 100% remote work with flexible hours within our service times
  • Continuous training and clear career paths within the Customer Solutions team
  • Professional equipment and state-of-the-art collaboration software
  • Flat hierarchies, open communication and a supportive team culture
  • Company health insurance fully covered by EASYVISTA
  • SWILE card partially covered (60%) by EASYVISTA
  • Employee savings plan
  • Retirement savings plan
  • Profit-sharing agreement

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