• Lead, in partnership with the CRM team, the strategy for all outbound active communications via WhatsApp to Grupo Boticário's customer base. • Define the scope of outbound sends for each sales cycle, coordinating with partner teams to structure the main promotional mechanics and commercial terms to be communicated. • Continuously analyze results to identify the most profitable message types. Reprioritize and rebalance message volume by category (e.g., Repurchase, Loyalty, Cashback, Launches, etc.). • In partnership with the Technology team, design efficient, engaging, and profitable customer journeys originating from WhatsApp outbound sends. Ensure the technological evolution of templates to maximize the channel's performance. • Closely monitor market changes and Meta policies. Evaluate the optimal mix of message types and target audiences to optimize investment vs. return (with focus on future operations under the new Max Price model). • Develop new mission types and purchase journeys. Define send cadences together with CRM, identifying the best customer segmentations required to maximize conversion. • Conduct deep-dive analyses of results, design A/B tests with partner teams, and implement continuous improvement processes in the operation. • Prepare reports and deliver clear, concise results presentations, interacting with and directly influencing the Executive Board in decision-making.

• Responsibility for company-wide revenue development, including pipeline health, conversion rates and target attainment. • Definition and implementation of a scalable, data-driven go-to-market strategy aligned with the company’s growth objectives. • Identification and prioritization of high-quality market opportunities, segments and strategic customers. • Continuous optimization of pricing, contract structures and business models in close coordination with executive management. • Building a high-performing sales management system (pipeline control, forecasting accuracy, KPI monitoring). • Promoting revenue transparency and predictability through structured reporting and clear performance metrics. • Ownership of sales planning cycles (quarterly/annual) and contribution to overall company planning. • Close collaboration with Marketing, Delivery/Implementation and Product Development to build an integrated revenue engine. • Joint development of scalable offerings, packages and value propositions with the business units. • Ensuring close alignment between demand generation, sales execution and delivery capacity. • Promoting cross-selling and customer coordination across departments. • Leading, developing and expanding a high-performing sales organization (new business representatives, customer success/account managers, account leads). • Clearly defined performance management including targets, incentives and accountability structures. • Coaching experienced sales staff and exemplifying “executive selling”.

Role Description Mercier Consultancy is currently offering an exciting opportunity for a Sales Representative with German and English for the Energy Sector based in Bulgaria. This role is ideal for German-speaking professionals who are passionate about sales, customer relationships, and sustainable energy solutions. - Engage with customers to identify their energy needs. - Present tailored products and services. - Help customers make informed decisions. - Provide expert advice and guide clients through the sales process. - Deliver an outstanding customer experience. Qualifications - Fluency in German (spoken and written). - Good command of English (minimum B2 level). - Excellent communication, negotiation, and sales skills. - Customer-focused mindset with the ability to build lasting relationships. - Strong problem-solving skills and a results-driven attitude. - Comfortable working with computers, CRM systems, and multiple software applications. - Ability to work independently and as part of an international team. - Previous experience in sales, customer service, telesales, account management, or the energy sector is an advantage but not required. - Willingness to relocate to Bulgaria if currently living abroad. - EU citizenship or a valid work permit for Bulgaria. Benefits - Fully paid training. - Stable job and career development opportunities. - Attractive salary. - Additional health insurance. - More than fifty benefits and services to choose from. - Positive international working environment. - Support and learning. - Employee referral bonuses. - Financial support during relocation. Company Description Living in Bulgaria offers an excellent quality of life, combining affordable living with modern conveniences and a rich cultural heritage. Whether you choose to live in the vibrant capital of Sofia, along the beautiful Black Sea coast, or in one of the country's charming smaller cities, you'll enjoy affordable housing, excellent restaurants, lively cafés, and easy access to mountains, beaches, and neighboring European destinations. Bulgaria's welcoming atmosphere, growing international business sector, and excellent work-life balance make it a fantastic place to live, work, and enjoy a rewarding international career.

Role Description We are seeking a results-driven and relationship-focused Sales Professional to join MyOutDesk. In this role, you will play a key part in driving business growth by connecting with prospective clients across global markets, understanding their business needs, and introducing solutions that help them achieve their goals. You will build lasting client relationships, identify new business opportunities, and collaborate with cross-functional teams to deliver an exceptional customer experience. Key Responsibilities - Identify, qualify, and engage prospective clients across international markets through outbound and inbound sales activities. - Build and maintain strong relationships with potential and existing clients by understanding their business objectives and challenges. - Present and recommend solutions that align with each client's unique needs and business goals. - Maintain accurate and up-to-date client records, sales activities, and pipeline information within the CRM system. - Collaborate with sales, marketing, and other internal teams to support lead generation and execute international business development initiatives. - Prepare proposals, presentations, and follow-up communications to move opportunities through the sales pipeline. - Deliver exceptional customer service throughout the sales process to foster trust, client satisfaction, and long-term partnerships. - Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities. - Consistently achieve or exceed individual sales targets and key performance indicators (KPIs). - Participate in ongoing training and professional development to strengthen sales techniques, product knowledge, and industry expertise. Qualifications - Bachelor's degree in Business Administration, Sales, Marketing, Communications, or a related field is preferred. - Minimum of 3 years of proven sales experience supporting U.S.-based clients in the BPO, outsourcing, virtual staffing, or remote services industry. - Demonstrated success in meeting or exceeding sales targets, KPIs, and performance metrics in a fast-paced sales environment. - Exceptional interpersonal, negotiation, relationship-building, and consultative selling skills with the ability to establish trust with U.S.-based clients. - Proficient in CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) and Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint. - Self-driven, highly organized, and capable of working independently while collaborating effectively within a remote team environment. - Results-oriented with a strong sense of accountability, ownership, and commitment to delivering an outstanding client experience. - Willingness and flexibility to work U.S. business hours or shifting schedules to support international clients. Requirements - Must meet MyOutDesk's remote work requirements, including a dedicated home office, reliable high-speed internet, and equipment that satisfies the company's technical standards. Benefits - $400 Placement Bonus after successfully completing your first 30 days with your first MOD client. - Independent Contractor Referral Program – Earn up to $330 for every successful referral. - MOD Cash Advance Program available after 6 months of active service with MOD client/s. - Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s. - Dental Benefits through Maxicare Dental Hub. - Optical Reimbursement for HMO principal members. - Group Life Insurance with Accidental Death & Dismemberment coverage. - Maternity Reimbursement for both normal and Caesarean delivery. - 6 Paid US Holidays. - 7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client. - 7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s. - Unlimited learning Opportunities through MODUniversity. - Diverse, inclusive, and supportive workplace environment.