• Build and maintain strong customer relationships • Deliver the full Coromant product and service offering • Identify new business opportunities and grow market share • Collaborate with internal teams to deliver total customer solutions • Use your technical expertise to consult on CNC machining and tooling applications • Maintain and optimize the sales pipeline using CRM tools to ensure accurate tracking, forecasting, and follow-up on customer engagements

• Become the trusted product expert for a cloud-based point of sale solution, influencing adoption, sales success and long-term growth across dealers and direct sales channels. • Deliver engaging product and technical training that empowers sales teams to confidently demonstrate value, accelerate sales conversations and drive stronger business outcomes. • Build strong dealer relationships and maintain an ongoing understanding of market feedback, using insights to strengthen product performance and improve the overall client experience. • Lead technical conversations for prospective and existing users, translating business needs into practical solutions that create confidence and support revenue growth. • Champion the voice of the sales channel by identifying trends, escalating critical issues, and driving timely resolution across internal teams and external partners. • Influence product enhancements and future development by providing market intelligence, end-user feedback, and insights gathered from the field. • Drive successful commercialization of new hardware, software and feature releases, helping bring innovative solutions to market and maximize adoption. • Represent Global Payments at industry events, trade shows and advisory boards, increasing product visibility, strengthening partnerships and showcasing our leadership in payments technology.

Role Description We are seeking a highly skilled and experienced Solutions Architect with MLOps experience to lead the design, modernization, and governance of our enterprise-scale cloud architectures, with a specific focus on AI/ML platforms and data-intensive applications. In this role, you will bridge the gap between high-level agency mission requirements and scalable, secure technical solutions. You will be responsible for: - Defining the architecture roadmap - Leading technical reviews - Ensuring all platforms comply with rigorous federal standards - Leveraging cutting-edge cloud and data Lakehouse technologies Qualifications - Expertise in cloud platforms, with Azure preferred, including networking, security, and identity management. - Strong knowledge of Lakehouse architecture systems such as Databricks or Snowflake, and integration with enterprise systems. - Proficiency in API design, microservices, and containerization using Docker and Kubernetes. - Understanding of data pipelines, orchestration tools, and FAIR principles. Requirements - Minimum 10 years in IT architecture roles, with at least 3 years focused on cloud-based solutions. - Proven experience designing enterprise-scale architectures for AI/ML platforms or data-intensive applications. - Familiarity with federal compliance frameworks and data governance standards. - Certifications such as AWS Solutions Architect, Azure Solutions Architect, or TOGAF are preferred. - Ability to translate business requirements into scalable technical solutions. - Experience with security and compliance controls, including encryption, role-based access control, and audit logging. - Strong documentation and communication skills for stakeholder engagement. - Capability to lead architecture reviews and ensure alignment with the modernization roadmap. Benefits - Public Trust: This position requires Public Trust or the ability to obtain and maintain Public Trust. Professional Certifications (Preferred) - AWS Certified Solutions Architect – Professional - Microsoft Certified: Azure Solutions Architect Expert - TOGAF (The Open Group Architecture Framework) certification

Role Description We are seeking a Solutions Engineer III who thrives in complex and dynamic environments. This role serves as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities. This candidate will possess strong technical, analytical, and communication skills, and bring strategic and critical thinking to the team. The ideal candidate is a proactive problem-solver who excels in a collaborative setting, can lead projects effectively, and will serve as a trusted advisor to both prospects and internal stakeholders. Your Impact & Responsibilities - Serve as the go-to expert in Programmable Voice with emphasis on Agentic/AI solution components, APIs, SIP trunking, messaging, and RCS technologies, supporting team knowledge and customer trust. - Lead technical discovery and deal strategy for complex, high-priority opportunities to influence successful outcomes. - Design scalable, integrated standard and custom solutions, collaborating with Product and Engineering on feasibility and risk. - Deliver high-impact, tailored demos and proof-of-concepts that clearly articulate product value and solve key business or technical needs. - Present complex information clearly and concisely, ensuring all communications are impactful and support business objectives with both technical and non-technical stakeholders. - Develop and maintain deep, personalized customer relationships, leveraging them to advance business objectives. - Navigate and resolve complex client issues, fostering collaboration across departments. - Create and share reusable solution patterns, internal tools, and technical artifacts that enhance team productivity. - Provide actionable product feedback and feature requests to Product teams based on customer challenges and roadblocks. - Deliver clear technical handoffs to Customer Success to ensure implementation readiness and continuity. Qualifications - 5+ years of related experience in Sales Engineering or Solutions Engineering. - BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience. - Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms. - Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points. - Proven experience in managing complex technical projects and leading technical strategy in sales engagements. - Exceptional verbal and written communication skills, with a strong ability to influence stakeholders. - Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success. - Desire to work in a fast-paced, dynamic environment. - This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO. Requirements - 5+ years of related experience in Sales Engineering or Solutions Engineering. - BA/BS degree in Computer Science, IT, Engineering, or a related field, or equivalent practical experience. - Extensive expertise in SIP/Telephony systems, APIs, AI voice/agentic solutioning, CPaaS, SMS/RCS, and integrating VoIP technologies with enterprise-level platforms. - Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points. - Proven experience in managing complex technical projects and leading technical strategy in sales engagements. - Exceptional verbal and written communication skills, with a strong ability to influence stakeholders. - Strong cross-functional collaboration skills, with the ability to partner effectively with Sales, Product, Engineering, and Customer Success. - Desire to work in a fast-paced, dynamic environment. - This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO. Benefits - Comprehensive market competitive medical, dental, and vision plans, including access to telehealth for all participants. - Free virtual counselling resources through our global Employee Assistance Program. - Roth and Pre-tax 401(k) options including an employer match for all participants. - Generous paid time off program to support work-life balance. - Paid parental leave and family planning support. - Flexible remote work offerings to enhance productivity. - Paid time off to support a volunteer program of your choice.