Sandvik Group

• Account for all materials and supplies in the facilities; audit goods received into warehouse. • Oversee receipt, storage and shipment of materials, and related reporting in accordance with established procedures. • Prepare and coordinate schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space. • Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment. • Process sales orders and invoices. • Update and maintain the warehouse location system. • Participate in customer on-call services as required. • Perform other duties as assigned. • Comply with safety policies and applicable government, customer or industry regulations or requirements. • Responsible for identifying and reporting any unsafe work habits, workplace incidents and/or near misses. • Perform risk assessments (“Take Five”) prior to each task. • Maintain orderly work area and ensure housekeeping requirements are met. • Attend Environmental, Health and Safety related trainings. • Wear the required personal protective equipment (PPE) assigned for each task.

• Account for all materials and supplies in the facilities; audit goods received into warehouse. • Oversee receipt, storage and shipment of materials, and related reporting in accordance with established procedures. • Prepare and coordinate schedules for shipping and receiving materials to control the flow of goods and regulate warehouse space. • Ensure the effectiveness of operating procedures, space utilization, and maintenance and protection of facilities and equipment. • Process sales orders and invoices. • Update and maintain the warehouse location system. • Participate in customer on-call services as required. • Perform other duties as assigned. • Comply with safety policies and applicable government, customer or industry regulations or requirements. • Responsible for identifying and reporting any unsafe work habits, workplace incidents and / or near misses. • Perform risk assessments (“Take Five”) prior to each task. • Maintain orderly work area and ensure housekeeping requirements are met. • Attend Environmental, Health and Safety related trainings. • Wear the required personal protective equipment (PPE) assigned for each task.

Role Description We are currently looking for an Outbound Planner working out of either Romeoville, Illinois, or Elko, Nevada. The Outbound Planner manages all activities for the customer. This includes customer order flow, and all other issues and requests from the Sales Area. The role is also the customer facing role for the frontline regions and is responsible for customer analysis and performance. What you will do: - Order processing: - Daily release of customer orders and include the management of auto, mass and manual release orders. - Daily review of suspended orders. - Execute the cancellation of orders based on customer requests, superseded items, etc. - Work actively with Inventory, Warehouse, and Freight teams to ensure an efficient flow of customer orders within the Core Network. - Interface with Order Desk, Customer Services Centers, and front line Sales Staff to ensure expected customer service. - Monitoring of Outstanding Sales Orders in the interface between Logistics Operations and the Sales Area. - Resolve order issues like incorrect addresses, shipping instructions, etc. - Aging management: - Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems. - Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or DRP, or where an order needs to be placed. - Weekly review of “Hold till complete” orders, where inventory has become available or where new PO or DRP has to be created. - Logistics Process and Support (LPS): - Review and resolve LPS tickets relating to expediting orders, shipment discrepancy etc. on a daily basis. - Review Unit Down Orders and expedite accordingly on a daily basis. - Tracking of all LPS for timely and quality resolution. - General: - Daily resolution of Sales orders that did not generate Purchase Orders in System 21. - Quarterly review and maintenance of Customer Masters. - Weekly communication with internal/external customers regarding progress on all open orders. Qualifications - Bachelors’ Degree - Minimum 2 years’ experience in Order processing, Distribution, Supply Chain and Customer Service - Experience managing internal and/or external customer accounts - Good working knowledge of International Trade and Freight process. - Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) - Prior exposure to Aurora, DI, and PowerBi is an advantage. - Experience in interacting with Logistics Service Providers. - Experience with a Transport Management System desirable. Benefits - Comprehensive total compensation package including a competitive package of health, dental and disability insurance. - 401(k) retirement savings plan. - Opportunities for professional competence development and training. - Opportunities for career advancement. Compensation The anticipated salary range for this position is $82,000–$95,000 for roles based in Romeoville, IL. For positions located in Elko, NV or Remote, compensation will be determined based on the applicable regional salary range. Final compensation will be based on factors such as skills, experience, qualifications, and geographic location. How to Apply For immediate consideration, please apply online at http://www.sandvik.com/careers . Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

• Lead and develop high-performing Customer Service teams. • Define and implement service strategies, standards, and best practices. • Drive customer satisfaction, service quality, and operational excellence. • Monitor and improve key performance metrics and service processes. • Manage complex customer escalations and support cross-functional problem-solving. • Partner with Sales, Marketing & Communications, Supply Chain, Finance, Operations, and IT to improve the end-to-end customer experience. • Drive continuous improvement and service transformation initiatives. • Optimize the use of CRM and SAP systems to improve customer service processes, reporting, customer insights, and operational efficiency. • Identify opportunities for process simplification, automation, and digitalization leveraging CRM and SAP capabilities. • Act on behalf of the Customer Service function in assigned projects, governance forums, and leadership discussions.

Role Description We are seeking an experienced Head of Customer Service to lead our Customer Service function and drive service excellence across markets and channels. Reporting to the VP Global Sales, you will be responsible for the overall performance, development, and continuous improvement of the Customer Service organization. - Lead and develop high-performing Customer Service teams. - Define and implement service strategies, standards, and best practices. - Drive customer satisfaction, service quality, and operational excellence. - Monitor and improve key performance metrics and service processes. - Manage complex customer escalations and support cross-functional problem-solving. - Partner with Sales, Marketing & Communications, Supply Chain, Finance, Operations, and IT to improve the end-to-end customer experience. - Drive continuous improvement and service transformation initiatives. - Optimize the use of CRM and SAP systems to improve customer service processes, reporting, customer insights, and operational efficiency. - Identify opportunities for process simplification, automation, and digitalization leveraging CRM and SAP capabilities. - Act on behalf of the Customer Service function in assigned projects, governance forums, and leadership discussions. Qualifications - Proven leadership experience in Customer Service, Customer Care, Customer Operations, or a related function. - Strong people leadership and stakeholder management skills. - Experience driving performance, process improvement, and organizational change. - Strong customer-focused mindset with solid business acumen. - Experience working with CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar). - Strong knowledge of SAP and customer order management processes, with the ability to leverage systems and data to improve service outcomes. - Experience leading system optimization, process standardization, and digital transformation initiatives. - Strong analytical and problem-solving skills. - Fluent English. Benefits This is a unique opportunity to shape the future of Customer Service at Dormer Pramet, leading a critical function with global visibility and significant impact on customer experience, operational excellence, and business performance. Company Description Dormer Pramet, part of the Sandvik Group, is a global manufacturer and supplier of metal cutting tools, supporting customers across a wide range of industries and markets. With a strong heritage, global footprint, and commitment to innovation, we help our customers improve productivity and performance through high-quality products, technical expertise, and outstanding service.

Role Description Rock Processing, Mobile Crushing & Screening Solutions is looking for an Aftermarket Sales Manager, North America. This role can be located in any location, USA. Responsible for the Aftermarket Sales for the Mobile Crushing and Screening business, the successful candidate will work closely with the direct customers and the distributor network, supporting the team and providing the best solutions for customers/distributors to achieve the highest quality, product, and customer service standards. - Preparation, agreement with the person in charge, and the backline of the budget and its compliance annually. - Execution of Lifecycle strategies in the territory and reports on activities and improvements in Lifecycle. - Coordinate all those responsible and ensure compliance with the strategy. Key responsibilities include: - Sales Strategy and Revenue Growth - Develop and execute strategic plans to drive revenue growth in the aftermarket sector, focusing on spare parts, maintenance services, warranty extensions, and product upgrades. - Set sales targets and KPIs for aftermarket sales performance and ensure these targets are met or exceeded. - Identify key customer segments and target markets within the Distributor territory for aftermarket products and services. - Collaborate with the marketing team to develop targeted campaigns, promotions, and pricing strategies for aftermarket offerings. - Customer Relationship Management - Build and maintain strong relationships with key mining customers and distributors. - Provide consultative selling, addressing customer needs, and recommending aftermarket solutions. - Manage customer/distributor accounts to ensure high satisfaction, repeat business, and long-term retention. - Address and resolve any customer complaints or issues related to aftermarket products or services promptly and professionally. - Market Analysis and Reporting - Conduct regular market analyses to track industry trends, competitive pricing, and new product/service opportunities. - Monitor sales performance, prepare reports on aftermarket sales metrics, and make data-driven recommendations for improvements. - Utilize digital tools to track the active fleet, gap analysis, and consumption model across the product range. - Stay up-to-date with industry regulations, technological advancements, and product updates. - Sales Operations and Forecasting - Oversee the preparation of sales forecasts, budgets, and sales plans for the aftermarket segment. - Track inventory levels and coordinate with supply chain teams to ensure that aftermarket products and parts are adequately stocked. - Ensure that the sales team adheres to standard operating procedures (SOPs) for the aftermarket sales process. - Pricing and Contract Negotiation - Lead pricing negotiations with customers, ensuring competitive and profitable pricing. - Negotiate and finalize service and supply contracts, warranty agreements, and extended service offerings. - Ensure that pricing structures and service contracts align with company policies and market conditions. - Safety and Environment - Complies with SMC safety policies and applicable government, customer, or industry regulations. - Identifies and reports any unsafe work habits. - Strives to find safer ways for customers to work with Sandvik’s products. - Personal Leadership - Ensures that all activities are carried out in accordance with Company Values and current Company Policies and Procedures. - Stays current on industry developments, competitive offerings, and issues affecting sales and customers. - Takes responsibility for personal development and enhancement of skills. - Proactively ensures community involvement within the area of responsibility. Qualifications - Bachelor's degree plus minimum 5 years experience in sales roles or total experience of 9 years in sales in aftermarket products. - 2 years in leadership/managerial role. Requirements - Previous experience working in roles such as Area Sales Manager, Business Development Manager, Key Account Manager having sold aftermarket products. - Proven sales experience – successfully developing customer relationships to demonstrate sales/revenue growth year on year. - Experience in sales forecasting, demand planning, and reporting. - Utilizing tools such as an ERP system. Benefits - Comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance. - Outstanding 401(k) retirement savings plan. - Opportunities for professional competence development, training, and career advancement. Company Description Sandvik has a strong platform based on our world-class R&D capabilities and premium, high-tech products. We are at the forefront of automation, digitalization, electrification, and sustainability is an integral part of how we do business. - Business area Rock Processing is a global leading supplier of equipment, tools, parts, service, and solutions for processing rock and minerals in the mining and construction industries. - Focus lies on bringing value to customers through high-performing products that increase productivity and safety.

Role Description The Parts & Services Regional Sales Manager will be a role based out of any U.S. location. Are you a results-driven sales leader with a passion for developing teams and driving profitable growth? In this role, you will lead and coach a front-line sales team while directly driving Parts & Services (P&S) revenue across Nevada and Utah. With a strategic and hands-on approach, you will execute national sales strategies, convert opportunities into orders, and ensure the team remains highly customer-facing, focused on generating new business, strengthening relationships, and delivering value-driven solutions to customer challenges. Key Responsibilities - Own and drive regional P&S revenue, growth, and profitability - Execute national sales strategy - Ensure pipeline creation, progression, and conversion - Lead, coach, and develop a regional PSSR team - Drive accountability on pipeline, activity, and results - Ensure structured account planning across the region - Drive retention and share-of-wallet growth - Ensure strong pipeline and CRM discipline - Drive qualification and prioritization - Drive execution across key portfolios - Align with Category Managers and cross-functional teams - Maintain strong field presence and customer engagement - Ensure compliance with commercial and safety standards Qualifications - 5 to 8 years experience in mining parts and services sales - 2 years sales management experience Preferred Qualifications - Bachelors degree in Business, Engineering, or related - Experience in aftermarket mining or OEM environments - A proven track record of leading front-line sales teams, driving portfolio growth, converting opportunities into revenue, and executing national sales strategies - Strong leadership, coaching, and team development skills - Strategic mindset with growth accountability for assigned product portfolios - Analytical and business performance monitoring capabilities - Deep understanding of customer operations and mining processes - Demonstrated success in building long-term customer relationships and developing solution-based sales approaches - Ability to influence and collaborate across functions and divisions - Proficiency in CRM (Salesforce), Microsoft Office, and sales analytics tools - Willingness to travel across Nevada and Utah as required, and potentially AZ Compensation - Compensation Range: $125,000 to $135,000 base with an additional bonus plan Benefits - Comprehensive total compensation package - Competitive benefits package of health, dental, and disability insurance - Outstanding 401(k) retirement savings plan - Opportunities for professional competence development, training, and career advancement How to Apply For immediate consideration, please apply online at www.home.sandvik/careers to the Regional Parts & Services Sales Manager position R0088597. Equal Opportunity Employer Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com .

Regional EHS Specialist USA, NV, Elko Full time R0093717 Sandvik Mining is looking for a Regional EHS Specialist in Elko, NV Environment, health and safety issues are fully integrated into Sandvik’s operations. We will achieve continual improvement through developing active, courageous and visible EHS leadership and by developing a strong EHS culture. This will include the consultation and participation of workers and, where applicable, workers’ representatives. Objectives and Targets will be incorporated in local EHS Plans and will be monitored to ensure they are implemented through to completion. Best practices will be developed and shared throughout the company. Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The EHS Specialist will be a hybrid role requiring work in office in Elko. We are looking for a proactive team player who will manage EHS programs and work to improve the environmental, health and safety processes at our Elko, NV facility and support the USA. As the Regional EHS Specialist, you will be responsible for supporting the efforts to maintain the ISO 45001 and ISO 14001 management systems, the Sandvik EHS Global Standards and regulatory requirements and ensure a safe, healthy and incident-free workplace. You will source and implement programs to train managers and employees in work site safety practices, fire prevention, and correct handling techniques for chemicals, waste, equipment and other potential hazards. Key Responsibilities: - Provide a clear vision of the requirements, initiatives, actions and outcomes for the site, in order to meet or exceed the required EHS standards. Ensure these activities are captured within yearly site EHS objectives and action plans and effectively executed - Making recommendations for the improvement of EHS practices, business processes, operational practices and workplace design. Review and assessment of hazard and incident reporting, incident investigations, injuries and workers’ compensation outcomes. Apply knowledge of legislative change or improvement in best practices - Support management of Workers Compensation cases as needed, including reporting to MSHA as required - Maintain legal compliance with all applicable OSHA, MSHA, EPA, DOT, State and local regulations, including completion of all required reporting - Coordinate performance of all necessary internal audits and inspections - Drive the implementation and education of the Sandvik Mining and Rock Technology EHS Strategic management plan - Plan and implement EHS policies and procedures in compliance with relevant legislation and corporate requirements - Source and implement programs to train managers and employees in work site safety practices, fire prevention. Correct handling techniques for chemicals, wastes, equipment and other materials - Recommend measures to reduce or eliminate industrial incidents and health hazards - Lead the investigation of incidents and injuries and manage documentation Minimum Qualifications: Bachelor degree in science, environmental, and/or safety discipline, or minimum 4 years experience in EHS focused role. Preferred qualifications: MSHA Certification Experience in mining, heavy industrial, manufacturing or production environment Experience with safety management systems / software Location: Elko, NV Travel Requirements: This position requires up to 30% travel, to mine sites, as well as other U.S. sites for EHS support Compensation Range: Anticipated salary for this role is expected to be between $79,900 to $108,000. Benefits: Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

• managing the integration architecture and development process from inception to completion • collaborate with information technology teams across different integration layers • oversee the production of high-level end-to-end integration solution design • support existing integration platforms and adoption of new integration platforms • define the design principles and IT documentation associated with integration • oversee and execute the integration function for the Infor Operating Service middleware stack • guide and execute the design and implementation process for integration solutions • oversee the adoption of a new supply chain and ERP system, SAP S4 Hana • establish the standards, guidelines, and strategy for Infor OS based integration technologies • provide key technical content knowledge in the integration design • capture and maintain the full catalogue of interfaces across the IT landscape • oversee projects to integrate new or extend interfaces • drive collaboration with functional design teams • conduct a regular review of the integration framework and devise strategy for continuous improvement

• Define and drive the global CNC post processors strategy for development, validation, and support • Ensure technical execution with defined standards, architecture, and quality expectations • Establish clear service-level commitments and monitor performance against agreed response times, resolution rates, and customer satisfaction benchmarks • Define, implement, and continuously improve efficient and scalable service delivery processes across all regions and customer segments • Promote operational best practices, process standardization, tooling adoption, and a culture of continuous service improvement • Identify and evaluate emerging technologies to determine their strategic fit, scalability, and readiness for integration within the global product portfolio • Guide teams on complex CNC platforms • Act as escalation point for technically complex or high‑impact issues • Design the right global organization aligned with the long-term strategy and ensure teams’ skills are aligned with current and future needs • Lead, motivate, and develop global technical teams, fostering a high-performance culture • Set clear objectives and expectations, provide coaching, conduct performance reviews, and ensure the team reaches its full potential • Foster motivation, collaboration and develop team across regions, cultures, and time zones • Support continuous improvement of workflows, documentation, and development practices • Promote consistency, efficiency, and reliability across global teams • Balance priorities to ensure to reach required technical quality and delivery commitments