• Serve as a strategic leader within the Innovation and Transformation team reporting directly to the Executive Director in Global Development Operations • Drive the implementation and structure of Clinical Trial transformation initiatives that enhance clinical trial design operations and cross functional collaboration across a complex matrixed organization. • Work across Global Development Operations, IT and local teams to ensure seamless integration of new Clinical Trial solutions, technologies, processes and tools in an efficient structured manner. • Collaborate with senior stakeholders and cross functional partners to align priorities manage interdependence, develop project structures and tools that deliver optimized trial solutions. • Accountable for monitoring workstream dependencies, risk management and progress utilizing key performance indicators and mitigating risks to ensure the success of transformation efforts. • Create and provide input into the development of business cases for continued and ongoing solution development.

• Lead Customer-Facing Operations: Take ownership of operational responsibilities for Lyra's US customers, including our portfolio of customer specific programs (e.g. Onsite Program). You'll serve as a primary point of contact for customer-facing operational needs, including managing inquiries, ensuring seamless program delivery, and fostering strong client relationships. • Own and Partner on Provider Recruitment Processes: Drive program growth by partnering with the internal talent acquisition/recruitment teams to scale provider networks for specialized customer accounts. You will lead and coordinate the customer-facing portion of the provider pipeline, including executing customer onboarding requirements, interviewing/meeting with providers once initial recruitment screening is complete, and managing the scheduling and meetings between vetted providers and customers. • Enable Scalable Customer Management: Develop, implement, and refine scalable operational processes and best practices to efficiently handle increasing volume and complexity across our customer accounts. Focus on proactive problem-solving and effectively addressing escalations as the program expands. • Drive Operational Excellence Initiatives: Lead medium-to-large-scale operational initiatives to improve overall program efficiency and profitability. This includes enhancing provider utilization within these customer specific programs, increasing customer satisfaction, and implementing Onsite best practices across your managed accounts. • Operate with Autonomy and Strategic Insight: Actively take independent initiative to address key operational or team challenges. Proactively identify operational risks and advocate for the most effective solutions, driving their implementation. Manage multiple operational projects or a complex operational project with some support, balancing strong attention to detail with broader strategic and business goals, including leveraging emerging technologies like AI for process optimization and predictive insights, to identify clear pathways forward and support aggressive deadlines. • Mitigate Complex Challenges: Proactively identify and address potential operational roadblocks and complex challenges within your customer accounts, working cross-functionally to devise and implement effective solutions. • Facilitate Cross-Functional Partnership: Collaborate extensively with internal teams such as Customer Success, Clinical Operations, Engineering, Product, and GTM to effectively resolve customer-related issues and optimize program performance. Partner closely with cross-functional teams to address and resolve program risks and challenges, setting up the structure and cadence for medium to large cross-functional teams, creating materials, and facilitating meetings with minimal support from Sr. Global Onsite Manager and other senior team members. • Contribute to Program Growth and Culture: Actively participate in discussions and initiatives that contribute to the overall growth, standardization, and success of Lyra's customer specific programs globally. Invest in team culture and "ways of working," proactively identifying opportunities to improve team culture and provide thoughtful feedback to fellow team members, actively contributing to shaping team culture and working dynamics.

• develop and execute strategies for Claim Operations, including Absence, Disability, Workers’ Compensation claims • ensure strategies align with Alight’s goals, focusing on key performance indicators, innovation, and efficiency • lead, mentor and inspire colleagues & people leaders to exemplify Alight Values • embrace Continuous Performance Management and ensure all colleagues have opportunity to learn and grow their careers • leverage technology, data & analytics, and process excellence to drive exceptional service, productivity, efficiency, and cost management • monitor leading indicators, trends, and performance outcomes, and develop strategies to achieve optimal results • partner closely with reporting and analytics team to ensure key metrics are current • embrace One Alight Approach in delivering cross-functional collaboration • partner with stakeholders to envision and implement promised results for market and clients • serve as key liaison in managing relationships with Alight clients, brokers/agencies, and sales team • collaborate with internal teams such as product, sales support, account management, and implementation • oversee Claim Operations budget to meet corporate revenue objectives and implement risk mitigation strategies • prepare budget forecasts and maintain up-to-date knowledge of industry trends in integrated disability and absence management • engage in customer presentations and communicate results to Claim Operations leadership team

Role Description Our Client is seeking an ultra-organized, systems-minded Account Operations Coordinator to serve as the operational and administrative backbone of their account management department. Please note: This is not a passive task-entry assistant role. The successful candidate must be a true finisher—someone who actively pushes projects across the finish line, anticipates the needs of account managers before they arise, and keeps a complex multi-client agency engine running with flawless accuracy. - Advanced Asana Governance & Project Tracking - Serves as the agency’s central Asana system architect, structural guardian, and power user—maintaining pristine workspace hygiene, building templates, designing workflow automations, and keeping team-wide tasks clean and current. - Converts client commitments and meeting outcomes into highly detailed, properly assigned, dated, and cross-referenced Asana tasks. - Tracks every assigned deliverable aggressively to completion, relentlessly following up with internal teams to resolve bottlenecks before they turn into project delays. - Meeting Synthesis & Client Communications Support - Attends high-impact client calls, serving as the silent administrative anchor who captures every technical action item, target deadline, and strategic commitment. - Drafts professional, client-ready post-call follow-up emails within a strict two-hour window of each meeting, prepped for the account manager’s immediate review and dispatch. - Prepares clean, client-facing summaries and agendas, acting as a proactive partner to the account management division. - Data Preparation & Platform Synchronization - Aggregates, validates, and organizes key marketing metrics (ad spend, performance indicators, campaign trends, and historic comparisons) ahead of scheduled client calls. - Navigates customer pipelines and operations interfaces within GoHighLevel (GHL) to ensure backend client records match live project tracking data. - Manages shared calendars, documentation hubs, and communication flows across the Google Suite (Calendar, Docs, Sheets, Gmail). Qualifications - Agency Operations Experience: 2+ years of verified professional experience operating as an Executive Assistant, Project Coordinator, or Account Assistant, ideally supporting a high-volume, fast-moving marketing agency. - Structural Asana Mastery: Deep, non-negotiable, expert-level proficiency inside Asana. The candidate must think natively in Asana, possessing direct experience building templates, managing complex workspaces, and utilizing advanced platform automations. - Tech Stack Literacy: Solid hands-on experience navigating GoHighLevel (GHL) and the entire Google Workspace ecosystem (Calendar, Gmail, Drive, Sheets). - Outstanding Written English: Exceptional written communication mechanics. The candidate must be capable of drafting highly polished, persuasive, and professional client-facing emails with zero guidance. - Proactive "Finisher" Mindset: A relentless attention to detail and a self-driven project management instinct that thrives on organization, spots blockers early, and refuses to let tasks drift. - Workplace Infrastructure: Ownership of a quiet, private, and distraction-free remote home office, a modern computer setup optimized for active multitasking across browser tabs, and a stable, high-speed internet connection with power redundancies. Preferred Qualifications - Basic understanding of digital marketing terminology, ad spend metrics, and campaign KPIs (ROAS, CPC, CTR, etc.). - Prior experience coordinating multi-client schedules across different North American time zones. Benefits - Stable USD Compensation: A dependable full-time monthly contractor salary of $1,500 – $2,000 USD paid predictably in USD. - High-Trust Autonomy: Step out of micromanaged roles and take complete ownership of the agency's operational and project-tracking layer. - Elite Professional Growth: Work side-by-side with senior account managers in a high-performing digital marketing firm, gaining direct exposure to cutting-edge campaign operations and strategy.