Role Description We’re looking for a self-motivated, hungry Automation Expert who treats AI tools like Claude as a core part of how they work, not a novelty they dabble in. This role doesn’t come with a fixed lane — you’ll be given the room to look across the whole business (clinical operations, marketing, partner onboarding, and beyond) and go build the automation that makes it better. If you can’t sit still when you spot a manual process, and you’d rather ship a working AI-powered fix than wait to be told what to build, this is for you. Responsibilities - Healthcare & Clinical Operations Automation - Use Claude and other AI tools to design and build automation workflows for clinical operations — appointment scheduling, referral management, and follow-up communications. - Build AI-assisted tools that streamline surgeon and staff workflows, including data collection, reporting, and compliance. - Integrate automation and AI platforms (e.g., Claude, Zapier, n8n, Make, Airtable, custom scripts) with external and internal systems. - Collaborate with surgeons and clinical staff to identify repetitive pain points and deliver practical, AI-powered automation solutions. - Marketing Automation & Content Creation - Build and manage AI-powered automation frameworks for social media publishing, analytics tracking, and content pipeline management. - Use Claude and other AI tools to automate content repurposing across Instagram, TikTok, LinkedIn, newsletters, and clinic websites. - Deploy Claude and other AI tools to handle video editing support, captioning, content planning, and campaign management — cutting manual production time down to near zero. - Work closely with the Marketing and Creative teams to deliver seamless workflows from ideation to distribution. - Partner Onboarding & Enablement - Develop automation processes for onboarding new clinical partners, from contract signing through to full activation. - Use Claude to auto-generate customized implementation programs, welcome materials, and clinic-specific training guidelines. - Build scalable playbooks for clinic success teams using tools like Notion, HubSpot, and internal dashboards. - Enable clinics with self-serve onboarding portals, automated checklists, and training progress tracking. Qualifications - 3+ years in automation, systems operations, or process design roles. - A demonstrated track record of self-initiated projects — things you built or automated because you spotted the problem, not because someone assigned it to you. - Technical proficiency with automation platforms (Claude, Zapier, n8n, Make, Airtable, or similar). - Outstanding written and verbal communication skills, Fluent in English (C1). - Ability to create lightweight custom tools using JavaScript, Python, or low-code platforms. - Experience working in a startup or early-stage company, comfortable with ambiguity and minimal oversight. - Strong English communication skills. Native or Fluent (C1) level. Benefits - Paid time off (PTO) and paid holidays. - Performance-based bonuses and company equity opportunities. - Fully remote work environment with flexible schedules. - Collaborative and thriving team culture guided by Adoreal’s core values.

Role Description The Supervisor of Creditor Operations is a hands-on frontline leadership role responsible for the day-to-day management of the organization's Creditor Operations team. This individual leads specialists responsible for processing Debt Management Program (DMP) proposals, managing creditor communications, maximizing Fairshare revenue, and ensuring proposals move efficiently from creation through client activation. Reporting directly to the Manager of Creditor Operations, the Supervisor ensures operational excellence, regulatory compliance, and continuous process improvement while supporting exceptional client experience. Qualifications - 3–5 years of supervisor or team lead experience specifically in administrative operation or a high-volume back-office environment. - Knowledge of creditor processing, debt management programs, Fairshare concepts, and proposal workflows. - Exceptional attention to detail in high-volume, regulated environments. - Experience in conflict resolution and employee relations issues. - Proven ability to create, implement and manage employee performance metrics and reporting. - Proven track record of achieving results through team collaboration. - Proven ability to lead, mentor, and motivate a team to achieve performance goals. - Exceptional in conducting one-on-one coaching sessions and providing constructive feedback. - Decision-making and problem-solving skills. - Ability to handle complex issues and guide team members effectively. - Proven analytical skills for data interpretation and process improvement. - Strong time management and prioritization skills. - Ability to adapt to changing priorities, client needs, or organizational goals. - Proficiency in operating systems, internet browsers, Microsoft Office Suite, and multitasking across multiple programs. - Must have dedicated at home office space with high-speed internet service. - Ability to be flexible with schedule, available nights, weekends and holidays. Requirements - 5+ years of supervisor or team lead experience specifically in administrative operations or a high-volume back-office environment. - Expertise in the relevant field of customer service, credit counseling or call center operations. - Oral and written fluency in Spanish a plus. Education - High school diploma or GED. - Equivalent combination of education, training, and directly related work experience. - Associate degree relevant professional certifications related to operations, accounting, leadership, or process improvement (preferred).

Role Description The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs. In this role, you will: - Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS - Provide LMS technical knowledge and support for our learners, training team, and other business lines - Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS - Coordinate training operations including learning calendars, vendor course management, training records, and learner communications - Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes - Function as a liaison between training, business units, LMS vendors, and external content providers - Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review Qualifications - A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience - 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform - Experience evaluating, recommending, and implementing a new LMS platform - Experience supporting training operations, reporting, audits, and project delivery - Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner - Strong analytical skills utilized in a QC, audit, or data analytics capacity - Excellent interpersonal and relationship-building skills - Excellent verbal/written communication skills - Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them - Advanced organizational and project management skills, including the ability to support multiple projects simultaneously - Extremely meticulous with a demonstrated commitment to quality and accuracy Requirements - Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce - Expertise in evaluating, recommending, and implementing learning technology solutions - Strong project management skills, with experience leading cross-functional initiatives - Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly - Experience supporting audits, compliance initiatives, and quality assurance efforts - Strong written and verbal communication skills with the ability to collaborate across teams - Exceptional organizational skills and the ability to manage multiple priorities simultaneously Benefits - Willingness and ability to travel quarterly to PA or MI for in-person training team meetings

Role Description iQuasar LLC has an exciting opportunity for a Production Operations Lead to join our growing team. In this role, the Production Operations Lead will coordinate day-to-day production O&M execution for an IRS opportunity. This role supports 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. The role is operationally senior but is not a Government PM, cybersecurity authority, DBA, or infrastructure administrator. Qualifications - 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience. - 4+ years supporting production systems with formal incident, change, problem, and release-management processes. - Experience supporting 24x7 or mission-critical production environments with defined SLAs. - Hands-on experience with ServiceNow or comparable ITSM tools. - Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management. - Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support. - Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness. - Strong written communication skills for RCA, status reporting, runbooks, and operational documentation. Requirements - Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. - Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. - Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. - Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. - Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. - Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. - Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period. Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance