• Review insurance policy and coverages • Investigate complex automobile claims and determine coverage and liability • Settle claims in accordance with organization’s policies and practices • Collaborate with the customer, service suppliers, other insurance companies and law enforcement

• Act as a local on-site program and company representative to residential customers. • Install energy efficient equipment, conduct energy efficiency (re)audits, pre- and post-installation verifications and other technical data gathering activities through a defined territory. • Support Program Managers in their efforts to influence stakeholders to sell and/or install energy efficiency and demand response retrofits or services. • Provides technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications. • Troubleshoots technical problems and issues and recommends solutions. • Establish and build relationships with residential customers and contractors ensuring that necessary energy efficiency measures are properly installed to standards and on-time. • Record and track contractor interaction and verify that installations achieve required program savings. • Inform, educate, and train contractors about the program. • Provide individualized and ongoing assistance to property owners and contractors to convert projects according to contract compliance. • Document customer and contractor interactions to adhere to program requirements. • Provide input and status updates to program staff. • Other duties as assigned.

• Conduct scheduled 45-minute Zoom enrollment calls, often in back-to-back blocks throughout the workday. • Lead thorough consultations to understand each prospect’s goals, challenges, needs, and desired outcomes. • Build trust, ask meaningful questions, navigate objections, and confidently guide prospective clients through the decision-making process. • Maintain a high level of energy, professionalism, focus, and performance throughout scheduled call blocks. • Consistently meet or exceed established sales and performance KPIs. • Clearly articulate the benefits, methodology, and value of the WarriorBabe VIP Program. • Share relevant client success stories and outcomes. • Confidently address questions, concerns, hesitation, and objections. • Guide clients through the enrollment and payment process accurately. • Assist clients in selecting the appropriate program and payment option, including available financing opportunities. • Own and actively manage a pipeline of prospective clients and follow-up opportunities. • Complete timely and consistent follow-up through assigned communication channels. • Maintain accurate and up-to-date records within HubSpot. • Complete all required End-of-Day and End-of-Week reporting accurately and on time. • Attend and actively participate in daily Sales Team Huddles Monday through Friday. • Collaborate with Customer Success and Customer Support to ensure an excellent post-enrollment experience.

• Work closely with Valard’s Indigenous Relations team, Project Management Team (PMT), Employee Services and Procurement to support Indigenous engagement objectives, workforce participation, community communications, and business opportunities • Build and maintain strong, respectful relationships with Indigenous communities, leadership, and stakeholders, ensuring meaningful engagement through feedback and ongoing communication • Identify, escalate, and support the resolution of issues, risks, or community concerns, collaborating with project leadership and internal teams as required • Maintain awareness of local and regional social, political, and economic considerations affecting the project and engagement approach • Prepare and distribute community communications and notifications, project milestone updates / lookahead schedules (as appropriate), and construction progress notices • Develop project information packages and community-facing materials for leadership, members, businesses, and other stakeholders • Produce regular reporting including tracking and summarizing hiring, workforce hours, spend, and procurement • Ensure all communications, engagement activities, commitments, and issues are recorded and tracked per project requirements • Coordinate and participate in community events, open houses, career fairs, and other engagement activities to strengthen relationships and support workforce and business objectives • Support workforce communications and respond to employee or community concerns related to project employment and engagement • Assist in developing engagement plans and supporting achievable Indigenous participation targets • Represent Valard professionally in community settings and on project-related matters