• Work closely with Valard’s Indigenous Relations team, Project Management Team (PMT), Employee Services and Procurement to support Indigenous engagement objectives, workforce participation, community communications, and business opportunities • Build and maintain strong, respectful relationships with Indigenous communities, leadership, and stakeholders, ensuring meaningful engagement through feedback and ongoing communication • Identify, escalate, and support the resolution of issues, risks, or community concerns, collaborating with project leadership and internal teams as required • Maintain awareness of local and regional social, political, and economic considerations affecting the project and engagement approach • Prepare and distribute community communications and notifications, project milestone updates / lookahead schedules (as appropriate), and construction progress notices • Develop project information packages and community-facing materials for leadership, members, businesses, and other stakeholders • Produce regular reporting including tracking and summarizing hiring, workforce hours, spend, and procurement • Ensure all communications, engagement activities, commitments, and issues are recorded and tracked per project requirements • Coordinate and participate in community events, open houses, career fairs, and other engagement activities to strengthen relationships and support workforce and business objectives • Support workforce communications and respond to employee or community concerns related to project employment and engagement • Assist in developing engagement plans and supporting achievable Indigenous participation targets • Represent Valard professionally in community settings and on project-related matters

• Build long-term, trust-based relationships with major donors that deepen donors’ understanding of GiveWell’s work. • Proactively identify the insights, data points, and narratives from GiveWell’s research that are most relevant to major donor decision-making. • Drive and lead team-wide initiatives and significant projects to make our work accessible, from learning journey design, playbooks, and systems to donor events and donor communications. • Translate GiveWell’s research into original donor-facing content that makes our work accessible to analytically sophisticated, time-poor major donors. • Serve as a strategic advisor to GiveWell’s leadership. • Drive improvements to our philanthropy culture, systems, and processes to improve how our philanthropy function operates and scales.

• Providing functional product expertise during the pre-sales process, with primary focus on demonstrating Coupa’s Sourcing offerings • Providing subject matter expertise around complex sourcing and optimization best practices that provide valuable guidance to prospects (and Coupa’s sales team). • Assisting solutions consultants as they prepare for demonstrations and/or providing SME support during prospect meetings when necessary. • Training and enablement lead for the solutions consulting team in terms of complex sourcing product and domain knowledge. • Collaborating with Coupa’s Product Management team with regards to future product direction for Sourcing, based on innovation and prospect requirements. • Working with Coupa’s demo support team to provide rich and up to date content in our master demo environments. • Collaborating with various internal departments such as Product Marketing and Proposal Management as a SME for Complex Sourcing and optimization market positioning, webinars and collateral.

• Speak with customers who want to make a complaint, listening carefully and responding with empathy • Resolve straightforward issues at the earliest opportunity where possible • Accurately log, acknowledge and maintain complaint records in line with team processes • Gather information and evidence to support investigations and Housing Ombudsman cases • Support the Resolution Team in monitoring actions and closing complaints appropriately • Apply internal policies, including the Complaint Handling Code and compensation policy, to support fair outcomes • Communicate clearly and professionally with customers and colleagues • Work collaboratively across teams to follow up on actions and help resolve issues • Contribute to a customer-first approach in all aspects of your work