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Inizio Engage

Inizio Engage is a global strategic, commercial and creative engagement partner that specializes in healthcare.

Virtual Service Representative

Location

United States

Posted

2 days ago

Salary

$53K - $98K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Virtual Service Representative

Inizio Engage

• Supporting field teams in the execution of strategic plans and campaigns • Support ongoing brand initiatives including transition from retail to specialty pharmacy partners • Broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings • Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories • Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships • Adhere to new therapeutic areas and channels of business and adapt to organizational change • Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders • Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client • Maintain call productivity and metrics, which are required by Inizio Engage and the client • Manage daily call activity to optimize time and maximize the achievement of objectives • Listen and respond appropriately to customer needs and questions • Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences • Successfully complete the Client’s product training and meet training expectations set by the Client

Job Requirements

  • Bachelor’s degree or equivalent experience
  • 2+ years of pharmaceutical or B2B sales experience
  • Previous virtual/contact center sales experience required
  • Strong technical acumen
  • Strong work ethic, ability to build rapport quickly
  • Positive attitude, adaptable to new situations
  • Is open to and actively solicits feedback on performance and skill development

Benefits

  • Competitive pay that recognizes your experience, expertise, and impact
  • Comprehensive benefits including medical, dental, and vision coverage
  • Accrued paid time off
  • 401(k) with company match
  • Disability and life insurance
  • Paid maternity and paternity leave
  • Company-paid holidays
  • Recognition programs, contests, and awards that celebrate your contributions
  • Continuous growth opportunities through learning, leadership development, and career advancement support
  • A collaborative culture where your ideas are valued and your work makes a difference

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