Customer Representative
Location
California + 2 moreAll locations: California | Nevada | Pennsylvania
Posted
5 days ago
Salary
$106.2K - $167.2K / year
Seniority
Mid Level
Job Description
Customer Representative
MSD
• Communicates product information in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs • Engages in informed discussions about products with HCP customers • Within select customer accounts, acts as primary point of contact for customer, meets with key customers/personnel • For select customer accounts/HCPs, coordinates with customer team to develop customer strategy • Shares learnings and best practices from one customer to help other customers meet their needs • Demonstrates a focus on better health outcomes • Provides input into resource allocation decisions across customers • Identifies and selects programs/services available in the library of resources to address customer needs • Influences beyond their specific geography or product area • Engages in all job responsibilities and activities with the highest standards of ethics and integrity
Job Requirements
- Bachelor’s Degree with at least 2 years Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience
- Valid Driver's license
- Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences
- Minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers
- Preference for specialty sales experience across multiple specialty markets with a preference for launch experience
- Experience in pharma, biotech or medical device sales
- Demonstrated experience developing and executing plans for engaging customers and meeting customer needs
- Demonstrated success in establishing, developing and maintaining relationships
- Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical
- Account experience working in complex hospital systems, teaching Institutions and community hospitals
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays, vacation, and compassionate and sick days
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