• Handle semi-routine assignments related to surplus lines documentation and ensure accuracy in filings • Support day-to-day operations and participate in customer outreach initiatives • Collaborate with branch offices and contribute to maintaining tax tables • Assist during internal and external audits • Process and manage surplus lines documentation, filings, and related records in accordance with regulatory requirements • Maintain surplus lines tax tables and assist with system testing, validation, and issue resolution • Partner with branch offices and underwriting teams to ensure transactions are processed accurately and efficiently • Serve as a primary point of contact between underwriting, brokerage, and operations teams

• Schedule appointments via email, phone, or customer TMS based on customer requirements • Work with members of other teams to guarantee a smooth delivery process • Work with the Customer Sales team to improve specific customer scheduling processes to ensure optimal loads • Work with Carrier Sales team to optimize loads to improve carrier sourcing • Assist with challenging requests and know when they should be escalated

• Support livestock farmers in adopting and using eShepherd successfully • Guide customers through onboarding, training and ongoing use, ensuring they gain real value from the platform • Help customers integrate virtual fencing into their daily operations — improving productivity, animal welfare and farm management • Act as a trusted partner to customers, supporting them throughout their journey and ensuring they feel confident using the technology • Support customer onboarding and implementation • Deliver training and guidance to build confidence in using eShepherd • Monitor engagement and proactively addressing adoption challenges • Build strong relationships with livestock producers and key stakeholders • Gather customer feedback and share insights with internal teams

Role Description We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role. This is a full-time, remote opportunity for residents of the following states: - AL - GA - ID - IA - IN - KS - LA - MI - MS - NV - NC - ND - OH - OK - PA - SC - SD - TX - TN - UT - VA - WV - WI - WY Requirements - Minimum 1 year of customer service/call center or office experience required - Technical savvy able to toggle between multiple browsers & systems using dual monitors - Strong verbal and written communication skills - Self-motivated, dependable, and able to work independently - Must be 18 years of age - Must pass a background check in compliance with state and federal laws - Previous remote work experience preferred Responsibilities - Make outbound calls to hospitals and healthcare clinics across the U.S. - Conduct brief surveys focused on after-hours and emergency response protocols - Ask approximately 3 standardized questions per call - Accurately document responses during each call using provided systems - Maintain a professional and courteous demeanor with healthcare staff - Follow call scripts and guidelines to ensure consistency and compliance - Handle a high volume of calls while maintaining quality standards - Protect confidential information and adhere to company policies - Communicate any issues or escalations to supervisors as needed - Meet performance and attendance expectations in a remote work environment Work Schedule & Compensation - Hours: Full-time, 40 hours/week - Shifts: Monday–Friday 10:00am-6:30pm CST - Training: Paid, typically 2 week, Monday–Friday, 9:30 AM –6:00 PM CST - Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends - Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days Equipment & Work Environment - Company-provided equipment for full-time, permanent employees - Must have a secure, high-speed internet connection and dedicated workspace - Childcare for anyone 4 years of age and younger is required. If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.