RealPage, Inc.

Role Description The Product Operations Manager is responsible for establishing and managing the operational framework that enables Demand Marketing to successfully execute strategic priorities across multiple operating models. This role serves as the central point of operational oversight for all initiatives, ensuring projects are planned, prioritized, tracked, and delivered effectively. - Maintain the organization's single source of truth for project status, timelines, dependencies, ownership, and delivery risks. - Drive execution through standardized processes, monitoring progress against commitments, proactively identifying and mitigating risks, and ensuring alignment across stakeholders. - Coordinate complex initiatives across multiple teams while maintaining visibility into competing priorities and business objectives. Responsibilities - Stand up and own a centralized project management system in Microsoft (Planner and/or Project) across both Services and Product, replacing today’s ad hoc tracking. - Translate the four H2 OKRs into tracked workstreams with owners, deadlines, and dependencies. - Run the operating rhythm: status check-ins, deadline tracking, and risk flagging, so leadership always has a clear confirmed-vs-in-discovery picture. - Influence cross-functional stakeholders to deliver on commitments by driving accountability for project milestones, deliverables, and timelines without direct people management authority. - Coordinate execution across Services and Product teams by identifying cross-functional dependencies, timeline conflicts, and resource constraints early, enabling proactive resolution before they impact delivery. - Build and maintain project intake and prioritization process. - Prepare and deliver executive-level status reporting to the General Manager, synthesizing complex execution data into clear, actionable updates focused on business impact, key milestones, risks, and required decisions. Qualifications - 5+ years in project/program management spanning both a services or agency delivery environment (client-facing, scaled execution) and a product environment (roadmaps, sprints, cross-functional builds). - Masters Degree Required. - Certified Project Management or Equivalent Track a Plus. - Advanced proficiency in Microsoft Planner and/or Microsoft Project, with the ability to architect scalable project management solutions, establish standardized processes, and drive operational adoption across teams. - Demonstrated ability to influence and hold senior leaders and cross-functional stakeholders accountable to commitments, timelines, and deliverables without direct reporting authority. - Proven success operating across multiple business functions and delivery models, aligning diverse stakeholders and driving execution through collaboration, communication, and shared accountability. - Comfortable navigating ambiguity and evolving business priorities while designing, implementing, and continuously improving operational processes, governance, and execution frameworks. Requirements - #LI-AS2 - #LI-REMOTE Benefits - Pay Range: USD $94,700.00 - USD $161,300.00 /Yr.

Role Description This Senior Engineer turns RealPage's responsible agentic factory strategy into repeatable infrastructure, automated delivery pipelines, production-grade operating practices, and clear engineering standards. The role blends hands-on AI platform delivery with governance, observability, secure deployment, and mentoring across technical teams. Qualifications - 8 to 10 years of engineering experience, including 7+ years building and operating production systems on cloud platforms, plus hands-on AI/ML service deployment in production. - 2-3 years using AI coding tools (Claude Code, Codex, Cursor) to automate platform buildout, deployment, testing, troubleshooting, and documentation. - Strong experience with GCP/AWS or hybrid cloud/datacenter deployments; Docker, Kubernetes, GitHub Actions with reusable workflows and self-hosted runners, Terraform, and Helm. - Working knowledge of authentication and authorization (OAuth 2.0, OIDC, SAML, JWT, RBAC, IAM), including workload identity, service-to-service auth, and securing API and tool access. - 4+ years scripting and automation experience, preferably Python and JavaScript, with strong troubleshooting across Linux, containers, Kubernetes, networking, and production incidents. - Ability to architect secure, cost-efficient hosting for open-source LLMs, on-prem or in dedicated cloud, as an alternative to commercial model APIs. Requirements - Define standards-based deployment patterns for responsible AI agents, reusable platform capabilities, and secure agent runtime architectures, including identity, access, and secrets management. - Automate AI platform buildout, release standardization, environment provisioning, CI/CD, Terraform/Helm deployments, and operational runbooks. - Operate reliable AI platform services with incident response, capacity planning, OpenTelemetry traces/logs/metrics, monitoring, rollback, and disaster recovery practices. - Collaborate across InfoSec, CloudOps, DevOps, and platform engineering teams to create responsible agentic factory standards for guardrails, governance, secure releases, observability, and production readiness. - Coach engineers, lead design reviews, guide implementation toward approved architecture patterns, and drive practical tradeoffs across cost, speed, reliability, and security. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Company Description RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

• Build and maintain relationships with customers and internal RealPage staff at all levels. • Navigate unique or complex business scenarios to best configure Revenue Management. • Review pricing recommendations for strategic customers or on the customers behalf to ensure customer adoption and satisfaction. • Regular discussions with site, regional and asset managers related to pricing questions. • Research and evaluate model related questions related to Revenue Management with customers. • Consult with customers on parameter reviews and tuning and make strategic recommendations. • Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations. • Efficiently lead multiple projects and use Sales Force to track and update project steps. • Maintain a working knowledge of the integration with each Property Management System. • Identify opportunities for adoption and expansion of RealPage products. • Prioritize requests for system enhancements and coordinate follow-up with the RealPage or customer’s product management group. • Provide input and feedback, from a business user’s perspective to the RealPage Product group, on solution features and functionality. • Coordinate with other RealPage teams as needed to facilitate timely implementation and overall client success. • Lead regular performance measurement analysis and reporting to senior management regarding financial results, revenue management adoption behavior, leasing velocity and market conditions. • Mentor junior advisors across all core competencies/tasks.

• Drive new sales activity including prospecting, qualifying, and closing net‑new G5 Marketing Solutions opportunities. • Generate new sales and add‑on revenue within an assigned territory or named accounts, with an emphasis on marketing, leasing, and digital performance stakeholders. • Strategically penetrate multifamily operators that benefit from predictive lead intelligence, automated marketing, and renter‑journey optimization. • Research, identify, and generate new opportunities weekly through outbound calls, emails, social selling, and market intelligence. • Methodically build and manage a highly accurate pipeline and sales forecast. • Follow up on implementations tied to new product sales to ensure a successful customer launch. • Sell using a value‑based, consultative approach, articulating the ROI of predictive marketing technology and showing measurable revenue lift. • Deliver compelling G5 product demonstrations and web‑based presentations in partnership with Sales Engineering. • Serve as a SME for RealPage’s G5 Marketing Solutions, helping customers understand marketing attribution, lead conversion trends, automation capabilities, and digital performance metrics. • Navigate complex organizations, selling comfortably to VP and C‑Suite executives, including Marketing, Operations, and Revenue leaders. • Consistently achieve or exceed quarterly and annual quota. • Maintain high activity levels while remaining organized, adaptable, and coachable in a fast‑moving environment. • Represent RealPage at industry events, association meetings, and trade shows (including evenings/weekends as required).

• Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement. • Conduct customer calls to understand business objectives and align Buildium solutions to customer goals. • Design and execute lifecycle programs that drive adoption, expansion, and customer maturity. • Identify expansion opportunities and to drive revenue growth. • Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies. • Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization. • Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment. • Maintain accurate customer data and activity tracking within CRM systems.

Role Description The Account Manager is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager I will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives. - Act as a primary point of contact for assigned accounts. - Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goal. - Analyze key metrics of customer usage and identify opportunities for improvement. - Assist with periodic client business reviews for assigned clients as appropriate. - Build and maintain strong client relationships that allow for open communication and trust. - Report account status reviews to management weekly. - Assist in identifying revenue opportunities within the framework of the organization wide strategy. - Work closely with multiple departments to coordinate client needs and resolve outstanding issues. - Grow business by anticipating customer needs and providing a high level of customer services. - Work with internal departments and clients to meet monthly billing and prebill goals. - Additional duties as needed. Qualifications - Demonstrated ability to retain and grow accounts. - Demonstrated ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results. - Experience in project management, including the ability to effectively manage multiple projects simultaneously. - Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel). - Effective verbal, written and interpersonal communication skills. - Demonstrated ability to work independently and take initiative. - Ability to communicate clients’ needs while prioritizing with organizational goals and initiatives. - Ability to motivate others to achieve project deliverables. Excellent follow up skills. Requirements - Bachelor’s Degree in business, related field or equivalent. - 1 year experience in the property management industry. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $56,100.00 - USD $95,500.00 /Yr.

• Partner with Sales on high-value, strategic opportunities by providing industry expertise, executive-level customer engagement, competitive insight, and differentiated value narratives that advance complex deals. • Represent the voice of customers and the market by synthesizing customer feedback, competitive intelligence, industry trends, and operational challenges into actionable recommendations for internal stakeholders. • Develop and deliver enablement programs, sales training, certifications, competitive positioning, and industry education to ensure commercial teams remain current on Smart Building technologies, market dynamics, and customer priorities. • Represent RealPage as a recognized thought leader through conferences, webinars, customer events, industry associations, advisory boards, speaking engagements, and published content that elevates RealPage's market presence. • Partner with Product, Customer Success, Marketing, and executive leadership to review market opportunities, customer outcomes, product adoption, competitive positioning, and strategic initiatives that support business growth. • Influence product strategy and innovation by bringing deep industry expertise, customer perspective, competitive intelligence, and emerging market trends into roadmap discussions and investment decisions. • Build executive relationships with customers, strategic partners, and industry organizations to validate market needs, gather feedback, support customer advisory programs, and strengthen long-term partnerships. • Partner with Product Marketing and cross-functional teams to support successful product launches by ensuring market messaging, sales readiness, customer adoption strategies, and field enablement align with customer needs.

• Configure basic network hardware for deployment. • Monitor network elements using established tools. • Turn up and test basic circuits under supervision. • Provide basic technical support for customer inquiries. • Document network changes and collaborate with field teams. • Assist in small tasks for routine deployments.

• Address network, device (e.g., laptops, cell phones, tablets, TVs, game consoles), and equipment issues, resolving them effectively. • Accurately assess whether Tier I support tickets should be dispatched or escalated to Tier III for additional assistance. • Conduct remote troubleshooting for network-related problems. • Identify access points and evaluate their functionality, including heartbeats and the number of users. • Determine the necessity of rebooting wireless access points to resolve connection issues. • Utilize MAC addresses to ascertain the connection status of devices. • Resolve cable and video-related issues. • Reboot POE injectors, wireless access points, receiver racks, and other devices managed by the remote power controller. • Rectify video and programming problems on Dish Smart Boxes. • Handle matters escalated from property staff. • Perform other duties as assigned.

• Analyze insurance portfolio performance including policy growth, adoption trends, churn, and conversions. • Research and analyze competitor products and filings. • Evaluate catastrophe exposure and projected impact. • Analyze claims and loss data trends. • Develop recommendations for product, pricing, and underwriting improvements. • Pull and synthesize data from multiple systems. • Create reporting tools, dashboards, and ROI calculators. • Support development of policy language, pricing, and underwriting guidelines. • Improve data capture and reporting processes. • Prepare clear and actionable reports for leadership.