Inizio Engage

Role Description The Medical Information (MI) Lead is focused on executing content creation for multiple channels in therapeutic area(s) to assure scientifically accurate, impactful communications to patients, HCPs, and/or access stakeholders. - Create and/or co-create and review medical content for patients, HCPs, and payers to ensure scientific rigor, balance, and impact. - Provide medical review for scientific accuracy and input on the development/use of scientific and promotional materials. - Write, review, edit, and deliver medical content for training purposes. - Author and review US MI responses by identifying and summarizing complex scientific literature. - Plan and maintain a robust product response MI database including launch readiness plans. - Serve as subject matter expert for the Therapeutic Area and maintain in-depth product and therapeutic area knowledge. - Perform ongoing literature reviews and extract complex data from scientific literature. - Provide clinical guidance and medical information to assist the resolution of escalated medical and/or access inquiries. - Utilize internal scientific narratives and creative data visualization techniques to develop medical resources and tools. - Review complex and/or escalated MI cases. - Track recurring queries and identify the need for creation of new standard responses. - Create and/or update reference materials and data on file summaries. - Contribute to departmental project/task assignments. - Participate in cross-functional project teams. - Maintain robust understanding of MI contact center processes and technology. - Ensure that assigned projects are completed on schedule. - Build a network of useful contacts to help get things done more efficiently. - Be proactive and anticipatory with solutions to problems in the business. - Seek to stretch own capability, willing to operate outside of comfort zone. Qualifications - Advanced Clinical/Science Degree (e.g., MD, PhD, PharmD, or equivalent). - Excellent verbal, written, and listening communication skills. - 3 or more years of relevant medical communication experience. - 3 or more years of direct medical information and/or relevant medical affairs experience in the pharmaceutical industry, a clinical setting, or equivalent background and experience. - Proficient in Google Workspace and Office 365. - Ability to work both independently and within a group setting. - Results-oriented, excellent organizational skills, and ability to work cross-functionally. Requirements - Ability to lift, carry, and otherwise move up to 25 pounds. - Ability to sit, stand, or walk for various lengths of time throughout the day. - Ability to communicate effectively with clients and co-workers. - Ability to proficiently operate computer hardware and software on a daily basis. - Ability to operate fax/copy machines, telephone, calculator, and general office equipment on a daily basis. - Ability to commute on a regular basis via motor vehicle and/or airplane. - <25% travel required based on needs of the position. - Ability to join frequent meetings and calls without disruption or disconnecting. Benefits - Competitive compensation. - Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions. - Employee discounts & exclusive promotions. - Recognition programs, contests, and company-wide awards. - Exceptional, collaborative culture. - Best Places to Work in BioPharma (2022, 2023, & 2025). - Certified Great Place to Work (2022, 2023, 2025).

Role Description The Licensed Call Center Supervisor manages a team of virtual clinical educators to ensure high-quality support and business goals are met in accordance with compliance requirements. Responsibilities include: - Supervise call center staff, including active performance management. - Provide day-to-day supervision of the communicators and implement performance standards. - Provide clarity, gain commitment, and hold accountable on performance expectations. - Coach team members for success and support individual development of direct reports. - Conduct performance evaluations for designated staff members. - Conduct new hire interviewing and training. - Address performance issues, including disciplinary actions and terminations in a timely manner. - Proactively monitor staffing levels. - Coordinate and deliver program trainings as required. - Create and implement initiatives designed to encourage teamwork and increase employee engagement. - Supervise call floor operations and deliver service that meets or exceeds client KPIs. - Maintain all service levels and ensure client needs are met with high quality and compliance. - Manage call center operations in a fiscally responsible manner. - Strategize and collaborate with internal teams to foster a culture of continuous quality improvement. - Monitor inbound/outbound customer service calls for compliance and proper technique. - Develop a contingency plan for adequate coverage levels during staff shortages. - Analyze call metrics and productivity reports, sharing analysis with leadership. - Oversee handling of alternate channel requests, ensuring timely completion. - Assist with implementation of program modifications and scheduling of special call programs. - Assist in development of quality improvement programs to increase productivity. - Develop contact center policies and procedures. - Safeguard patient privacy and confidentiality in accordance with HIPAA guidelines. Qualifications - Current RN License. - Five years’ experience supervising within a Call Center, preferably in Team Lead or Supervisor role. - General understanding of call management systems. - Adept at applicable computer software (Word, Excel, PowerPoint, Outlook, CMS). - Outstanding customer service, communication, and interpersonal skills. - Ability to train and motivate staff members. - Ability to join frequent meetings and calls without disruption. Benefits - Competitive compensation. - Excellent benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave. - Employee discounts & exclusive promotions. - Recognition programs, contests, and company-wide awards. - Exceptional, collaborative culture. - Best Places to Work in BioPharma (2022, 2023, & 2025). - Certified Great Place to Work (2022, 2023, 2025).

• Support the full employee lifecycle by providing administrative support to ensure a smooth and compliant hiring and onboarding process. • Assist with job postings, pre-employment activities, maintaining accurate records, and supporting HR systems and reporting in accordance with federal, state, and company policies. • Respond to candidate and hiring manager inquiries and provide general administrative support to the People & Culture and Recruitment teams as needed. • Manage job postings, requisition tracking, and recruitment system administration, ensuring accurate documentation and timely progression of candidates through the hiring process. • Coordinate end-to-end pre-employment and onboarding processes, including background investigations, drug testing, offer letters, and new hire documentation. • Maintain candidate, contractor and employee records, ensuring compliance with federal/state regulations and company policies, including I-9 verification and employment authorization documentation. • HRIS (Workday) and recruitment systems- generate reports, manage tracking tools, and ensure data accuracy and confidentiality across all records and documentation. • Manage shared mailboxes and ServiceNow inquiries, preparing employment verifications and unemployment documentation, distributing surveys, and contributing to process improvements. • Serve as a point of contact for candidates and hiring managers. • Support ongoing People & Culture and Recruitment initiatives. • All other ad hoc requests from management as and when required.

Role Description Représenter le client dans le cadre de diverses activités médicales et de projets, par le biais de communications entrantes et sortantes. Les principales responsabilités peuvent inclure : - Fournir des informations exactes, équilibrées et à jour sur les médicaments et/ou les dispositifs médicaux. - Identifier et documenter les événements indésirables (EI) ainsi que les plaintes relatives aux produits, conformément aux lignes directrices du client et aux exigences réglementaires. - Recueillir et consigner les données démographiques, ainsi que gérer le suivi des demandes liées aux échantillons, au matériel et à l’envoi de documentation. Qualifications - Diplôme en pharmacovigilance, en sciences infirmières, en pharmacie, en médecine ou dans un domaine connexe; diplôme d’études supérieures un atout. - Minimum de 2 ans d’expérience pertinente. - Une expérience en information médicale ou pharmaceutique (1 à 2 ans) est considérée comme un atout. - Excellentes compétences en communication et en gestion des interactions à distance. - Connaissance des exigences de Santé Canada en matière de déclaration des événements indésirables. - Bilinguisme complet (français et anglais). - Bonne maîtrise des outils informatiques et capacité à naviguer dans plusieurs systèmes. - Capacité à collaborer efficacement dans un environnement de travail d’équipe. - Flexibilité et capacité d’adaptation aux besoins organisationnels et aux horaires variables. Requirements - Fournir des informations médicales de haute qualité, équilibrées et en temps opportun aux parties prenantes internes et externes, tout en maintenant une connaissance à jour des produits et des aires thérapeutiques assignés. - Assurer le respect des normes de qualité et de productivité établies dans le cadre des programmes clients, incluant la collecte, la documentation et la saisie précises des données dans les bases de données spécifiques. - Identifier, documenter et déclarer les événements indésirables (EI) et les plaintes relatives à la qualité des produits (PQP), conformément aux procédures d’Inizio, aux exigences des clients et aux lignes directrices réglementaires, tout en assurant une escalade rapide vers l’assurance qualité et/ou les clients. - Préparer et analyser des rapports mensuels et trimestriels, incluant les indicateurs clés de performance (KPI), les tendances des demandes, les aires thérapeutiques et les sujets émergents. - Communiquer avec les demandeurs de manière professionnelle et empathique, en facilitant la compréhension de l’information médicale au besoin. - Soutenir les besoins opérationnels en faisant preuve de flexibilité quant aux horaires (incluant les fins de semaine, les jours fériés et les vacances) et en contribuant à des tâches administratives ou non liées aux télécommunications lorsque requis. - Respecter rigoureusement les politiques de l’entreprise, les procédures opérationnelles normalisées (SOP) et les réglementations en matière de protection des renseignements personnels (LPRPDE/PIPEDA), tout en gérant efficacement plusieurs priorités. - Effectuer toute autre tâche connexe au besoin. Benefits - Prestations de santé dès le premier jour d’emploi - Primes d’ancienneté - Prix étoile trimestriel - Récompenses annuelles du cercle d’excellence Inizio - Prime pour recommendation - Bibliothèque de cours de formation en ligne - L'échelle salariale pour le poste du Spécialiste en information médicale se situe entre 55 000 $ et 60 000 $ CAD.

Role Description The Medical Information Specialist III is a frontline specialist responsible for engaging customers, healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource for clinical, therapeutic and safety information provided in response to unsolicited requests from both external healthcare provider customers, as well as internal colleagues. The specialist provides patient support and drug/medical device product information. Responsibilities - Maintain excellent quality and productivity standards for all client programs; adheres to program scripts and guidelines. - Accurately collect information required by individual programs in a timely manner and correctly captures in specific program databases. - Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio, Client and Federal guidelines and regulations. - Exhibit effective verbal and written communication and tele-management skills by supporting clinical questions which may include on and off-label information via verbal consultation, clinical medical letters, and literature search and analysis. - Conduct literature analysis to respond to unsolicited, off-label inquiries as needed. - Conduct study compliance calls to volunteers enrolled in clinical/medical research trials. - Collect demographic data and disposition for product, sample and literature fulfillment. - Exchange customer insights and scientific information with partners, as appropriate. - Enroll participants in educational seminars. - Converse with callers in an empathetic manner and facilitate dialogue with the callers to help them understand medical terminology, as needed. - Identify adverse events and product complaints as outlined by client guidelines. - Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties, as needed. - Adhere to all company and client policies and Standard Operating Procedures. - Possess effective organizational skills, including possibly working on multiple projects simultaneously. - Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). - Opportunity to act as a Product Liaison based on completion of specific criteria and approval of manager and client if available within Project. - Product Liaison will have periodic interactions between Client stakeholders to share knowledge, information and updates. - Product Liaison serves as a consultant to other Licensed Healthcare Communicators in responding to product specific inquiries and/or training as needed. - Update and submit resume upon requests for audits. - Other duties as assigned. Qualifications - Current US healthcare professional license: PharmD (Educational preference may be defined by the client). - Provides value and demonstrates Leadership (individual program leadership to determine specifics). - Exemplifies Inizio CORE VALUES: Quality, Partnership, Ingenuity, Expertise, Energy. - Ability to join frequent meetings and calls without disruption or disconnecting. - Excellent verbal, written and listening communication skills. - Must be knowledgeable of methods for conducting literature searches and possess strong skills for providing comprehensive presentations on specific topics, both written and oral. - Competent with a computer, keyboard and mouse. - Competent with Call Center Telephone Technology. - Pleasant telephone manner and excellent telephonic service skills. - Ability to build on existing clinical foundation in pursuit of expertise in relevant therapeutic areas. - Ability to manage complex situations. - Ability to work both independently and within a group setting. - Results oriented, excellent organizational skills and ability to work cross-functionally. - At least one year of experience in healthcare or pharmaceuticals is strongly preferred. Benefits - Competitive compensation. - Medical, dental, vision, 401(k), life & disability insurance. - Paid time off, maternity and paternity leave. - Employee discounts & exclusive promotions. - Recognition programs, contests, and company-wide awards. - Exceptional, collaborative culture. - Best Places to Work in BioPharma (2022, 2023, & 2025). - Certified Great Place to Work (2022, 2023, 2025).

• Strategic Business Unit leader, responsible for success of all aspects of program. • Participate in all aspects of project implementation including contract development, staff modeling and pricing. • Collaborate with Business Development to identify, develop and manage efficient, revenue generating strategies. • Communicate with senior level client contacts regularly (written and verbal) to update on project performance and strategic initiatives. • Develop and nurture business relationships to gain/share insight and network to identify future opportunities. • Direct designated project team members in their role as liaisons between clients, call center staff and other internal resources/departments and outside vendors to ensure successful program implementation and delivery of agreed upon service level/quality expectations. • Oversee and provide guidance on the strategy and tactics for program implementation. • Review and make recommendations regarding staffing models, training plans and reporting templates to ensure contract obligations are met with a high degree of accuracy, efficiency and customer satisfaction. • Provide counsel to clients and assigned staff to develop programs and address issues in a legal and regulatory compliant manner. • Responsible for Inside Sales teams and account management oversight and management of assigned Business Unit. • This includes employee recruitment, development and retention. • Accountable for the profitability of projects in assigned Business Unit. • Ensure accurate and timely invoicing P&L Review Adherence to client budgets and work/purchase orders Management and oversight of contract negotiations. • Actively participate in the creation and delivery of periodic client business reviews, operational and contract related meetings. • Act as Subject Matter Expert (SME) across Business Units in identified area(s). • Nurture and support team and corporate culture within Business Units. • Participate in creation and communication of corporate vision while empowering Business Unit to act on Inizio’s vision.

Role Description The Licensed Call Center Supervisor manages a team of virtual clinical educators to ensure high-quality support and business goals are met in accordance with compliance requirements. This includes: - Monitoring performance and resource allocation - Resolving issues and implementing process improvements - Supervising call center staff with active performance management - Coaching team members for success and supporting individual development - Conducting performance evaluations and new hire training - Addressing performance issues in a timely manner - Proactively monitoring staffing levels - Delivering service that meets or exceeds client KPI’s - Maintaining all service levels and ensuring compliance with policies - Strategizing with internal teams for continuous quality improvement - Monitoring inbound/outbound calls for compliance and quality - Developing contingency plans for staffing shortages - Analyzing call metrics and sharing recommendations - Overseeing alternate channel requests and ensuring timely completion - Assisting with program modifications and scheduling special call programs - Developing contact center policies and procedures - Safeguarding patient privacy and confidentiality per HIPAA guidelines Qualifications - Current RN License - Five years’ experience supervising within a Call Center, preferably in Team Lead or Supervisor role - General understanding of call management systems - Adept at applicable computer software (Word, Excel, PowerPoint, Outlook, CMS) - Outstanding customer service, communication, and interpersonal skills - Ability to train and motivate staff members Requirements - Ability to join frequent meetings and calls without disruption Benefits - Competitive compensation - Excellent benefits: accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions - Generous performance-driven incentive compensation package - Competitive environment with company-wide recognition, contests, and awards - Exceptional company culture - Recognized as a Top Workplace USA 2021 - Awarded a “Great Place to Work” award in 2022 and 2023 - Fortune Best Workplaces in Biopharma 2022 Company Description Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need. We believe in our values: - We empower everyone - We rise to the challenge - We work as one - We ask what if - We do the right thing To learn more about Inizio Engage, visit us at: https://inizio.health/

Role Description Inizio Engage Canada est à la recherche d'un gestionnaire de territoire virtuel dynamique et axé sur les résultats pour s’entretenir virtuellement ou par téléphone avec les professionnels des soins de santé (PSS) au niveau national pour représenter des marques de notre partenaire mondial en soins de santé avec une ou des marques de vaccins, transmettre des messages clés dans le but d’augmenter la notoriété de la marque et l'utilisation du produit. Le titulaire du poste travaillera à distance. Le GTV relèvera du Gestionnaire d’affaires des services commerciaux d'Inizio Engage Canada. Il s'agit d'un contrat de 7 mois. - S'engager auprès des pharmaciens et des intervenants des cliniques spécialisées en effectuant des appels téléphoniques sortants et/ou virtuels pour le compte du client afin de transmettre des messages de vente clés et un soutien continu pour accroître la sensibilisation au produit et la recommandation dans la population appropriée. - Communiquer des messages de vente clés aux professionnels de la santé sur la base de la stratégie, du plan d'action et de la formation, en utilisant des outils et du matériel de marketing approuvés. - Établir des relations avec les clients grâce à des interactions de haute qualité et à l’identification des besoins des clients et des patients. - Gérer les relations avec les principaux influenceurs, le client et toutes les unités d'affaires d'Inizio Engage par le biais de points de contact réguliers afin de s'assurer que les KPI du programme sont respectés et d'atteindre ou de dépasser les objectifs de service. - Atteindre et dépasser constamment les IRC du programme, tels que communiqués par le gestionnaire direct. - Répondre à toutes les demandes des clients dans les meilleurs délais. - Saisir dans le système de gestion-clients (CRM) les informations clés discutées au cours des appels. - Contribuer au maintien des activités existantes et promouvoir des services supplémentaires en fournissant des informations et des opportunités qualifiées au gestionnaire direct, à l’équipe et, parfois, au client afin de fournir un retour d’information et des solutions aux besoins du client. Qualifications - Baccalauréat requis, en commerce ou Sciences de préférence. - Parfaitement bilingue en français et en anglais (oral et écrit). - Expérience dans la vente est essentielle (minimum 1 à 2 ans). - Expérience dans l’industrie pharmaceutique ou des soins de santé. - La connaissance de l'immunologie (vaccins) est un atout. - Expérience reconnue dans l’obtention de résultats dans un environnement d’entreprise à forte croissance. - Énergique, motivé et doté de solides compétences interpersonnelles. - Capacité à collaborer avec les parties prenantes internes et externes de l’entreprise. - Sens des affaires et esprit d’entreprise. - Excellent service à la clientèle et centré sur le patient. - Connaissance de la technologie et du numérique, maîtrise de Microsoft Office. Benefits - Prestations de santé dès le premier jour d’emploi - Primes d’ancienneté - Prix étoile trimestriel - Récompenses annuelles du cercle d’excellence Inizio - Prime pour recommandation - Bibliothèque de cours de formation en ligne

• Triage incoming telephone calls from customers efficiently, professionally, and with excellent customer service. • Triage and respond to electronic inquiries efficiently and in accordance with client guidelines. • Maintain high quality standards across all client programs; adhere to scripts and program guidelines. • Accurately collect required information for various programs and enter it correctly into program-specific databases. • Thoroughly and accurately document and/or process all electronic and telephone inquiries. • Handle or triage adverse events and product quality complaints in accordance with Inizio, client, and regulatory guidelines. • Demonstrate strong communication and remote-management skills. • Engage with callers empathetically and help them understand terminology when necessary. • Possess and use effective organizational and time-management skills to manage customer interactions. • Navigate multiple databases concurrently and efficiently. • Adhere to all company policies and standard operating procedures. • Be flexible within the department to maximize resource utilization, including performing administrative and non-telephony tasks as needed. • Protect patient privacy and confidentiality by following the guidelines outlined in HIPAA (Health Insurance Portability and Accountability Act) privacy and security rules.

• Lead advanced analytics workstreams for pharmaceutical commercialization initiatives • Manage 2–4 concurrent project workstreams, including direct client communication • Translate business questions into structured analytical approaches and actionable recommendations, communicating to both technical and non-technical stakeholders • Design and execute solutions for use cases including: HCP targeting and prioritization for sales and clinical education, Sales force territory sizing, alignment, and structure, CRM data mastering across platforms such as Salesforce and Veeva, Sales, call activity, and field performance reporting • Apply advanced analytical techniques such as segmentation, cohorting, deciling, opportunity sizing, and provider/patient profiling • Build and refine predictive models in Python for commercial pharma use cases such as patient finding, therapy transition prediction, and medication discontinuation risk • Develop and evaluate machine learning approaches using methods such as random forest, XGBoost, regression, classification, and propensity scoring, as appropriate to the business problem • Perform feature engineering, model validation, and performance evaluation to support robust, business-relevant models • Identify opportunities to evolve analytics into scalable data science solutions • Work within Azure environments (Databricks, Azure Data Factory) • Work with large healthcare and commercial datasets, including claims, provider, patient, and CRM data • Partner with cross-functional teams across analytics, data engineering, and business leadership • Mentor junior team members on analytical problem-solving, coding best practices, and model interpretation