Inizio Engage

• Supporting field teams in the execution of strategic plans and campaigns • Support ongoing brand initiatives including transition from retail to specialty pharmacy partners • Broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings • Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories • Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships • Adhere to new therapeutic areas and channels of business and adapt to organizational change • Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders • Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client • Maintain call productivity and metrics, which are required by Inizio Engage and the client • Manage daily call activity to optimize time and maximize the achievement of objectives • Listen and respond appropriately to customer needs and questions • Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences • Successfully complete the Client’s product training and meet training expectations set by the Client

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials • Enroll participants in educational seminars • Provide patient support to patients enrolled in Patient Support Programs • Collect demographic data and disposition for product, sample and literature fulfillment • Maintain excellent quality and productivity standards for all client programs • Adhere to program scripts and guidelines • Accurately collect information required by individual programs • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner • Display flexibility within department to maximize utilization • Adhere to all company policies and Standard Operating Procedures • Possess effective organizational skills • Must safeguard patient privacy and confidentiality • Update and submit resume upon requests for audits

Role Description We are seeking a performance-driven Field Operations Manager to lead and support a high-performing team of Pharmaceutical Field Sales Representatives. These professionals are responsible for building strong relationships with healthcare providers and driving clinical demand for an innovative treatment portfolio. The Field Operations Manager will ensure operational excellence, guide recruitment and hiring efforts, and serve as the key liaison between the field team, internal departments, and client leadership. - Recruit, hire, lead, coach, and support a geographically dispersed team of Pharmaceutical Sales Representatives - Serve as the operational point of contact between internal stakeholders, client leadership, and external vendors - Track and report program performance metrics, goals, and timelines in collaboration with senior leadership - Identify client needs and develop creative, effective solutions to support business success - Assist in the development of quality improvement initiatives to increase field efficiency and service levels - Coordinate the recruitment, interviewing, and hiring of new field team members - Conduct onboarding, training, and performance management to ensure team effectiveness - Complete all required administrative tasks accurately and on time (e.g., time reporting, summaries, system updates) - Uphold HIPAA privacy and security guidelines, ensuring patient confidentiality at all times Qualifications - Bachelor’s degree - Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role - Experience in pharmaceutical or healthcare-related sales management preferred - Proven ability to recruit, develop, and lead field-based teams - Valid driver’s license and clean driving record - Ability to travel up to 20% of time as required (some districts could be more than 20%) - Overnight travel required - Ability to work independently and use sound judgment when managing escalated issues - Proficiency in Microsoft Office and CRM platforms Requirements - The base pay range for this position is $105K – $195K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs. Benefits - Competitive pay that recognizes your experience, expertise, and impact - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave - Company-paid holidays so you can rest, recharge, and focus on what matters most - Recognition programs, contests, and awards that celebrate your contributions - Continuous growth opportunities through learning, leadership development, and career advancement support - A collaborative culture where your ideas are valued and your work makes a difference

• To provide inbound and outbound non-promotional disease state related educational support to identified customers as directed by the client company • Provide therapy and or medical device product education including but not limited to supplemental injection training support or technique • To present virtual educational programs to Healthcare Professionals/Patients/Caregivers or other identified customers in accordance with client procedures • Conducting inbound and outbound medication adherence support to patients and or caregivers • Enrolling patients/caregiver into educational seminars or providing resources to assist them with finding local community resources or centers of care for their specialty or primary care disease • Collecting demographic data and disposition for product, sample, reimbursement services and literature fulfillment • To maintain excellent quality and superior customer service while adhering to program talking points or scripts and leverage live video conferencing software on the web/client specific websites as applicable • To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials • To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe • Develop and strengthen relationships with key customers • To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio • To constantly consider new and innovative approaches that potentially develop new partnership opportunities • Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting • Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team • Maintain all company equipment and materials in accordance with company instructions • Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. • Perform other duties as requested.

• Provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company • Conducting outbound medication adherence support to patients and/or caregivers • Collecting demographic data and disposition for reimbursement services and literature fulfillment • Maintain excellent quality and superior customer service while adhering to program talking points or call guides • Leverage live video conferencing software on the web/client specific websites as applicable • Develop and strengthen relationships with key customers • Facilitate the development and provision of services across multiple healthcare sectors • Complete all required administrative responsibilities in a timely manner

• Apply strong knowledge of the Engage business and client context to draft initial RFP responses and proposals • Proactively solicit information from Engage SMEs, where needed, to validate and build out gaps • Manage the planning and development of proposals • Actively participate in client-facing fact-finding meetings to capture proposal implications and actions • Maintain the proposal repository for your dedicated Specialty Area and lead the collection of cost, scheduling, other elements from functional departments • Support Operations Leads through execution of new program stand-up • Develop project plan and provide strong project management; proactively plan, execute, and monitor milestones to achieve objectives within scope, time, and budget • Identify and assign appropriate internal and external stakeholders to complete necessary tasks • Function as liaison to Operations Leads and client PMO; develop necessary repository of client documents and ensure seamless transition to Solutions Team post-implementation

• Serve as the primary financial operations resource for Decision Optimization project teams • Partner with Inizio Finance to support monthly revenue recognition, invoicing, forecasting, accruals, and financial reporting • Monitor project financial performance including revenue, margin, utilization, and profitability • Prepare monthly financial reporting packages, including budget-to-actual analyses and variance commentary • Support annual budgeting, quarterly forecasting, and long-range financial planning activities • Track purchase orders, client billings, and project reconciliations • Support accounts receivable tracking and assist with collection activities as needed • Assist leadership with pricing support for new business opportunities and contract modifications • Support operational planning activities, including resource forecasting and staffing visibility • Coordinate with shared services partners to facilitate smooth execution of finance and operational processes • Analyze financial and operational data to identify trends, risks, and opportunities • Develop executive-level reporting and presentations for business leadership

• Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy services • Assess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvement • Develop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectiveness • Serve as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platforms • Monitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service delivery • Manage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysis • Leverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvements • Prepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planning • Partner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflows • Support operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiatives • Collaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiatives • Identify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadership • Support audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirements • Promote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operations • Partner with program leadership, implementation teams, pharmacy operations, and technology stakeholders to plan and execute transitions for existing pharmacy programs, ensuring operational readiness, process consistency, regulatory compliance, and uninterrupted service delivery • Support the health and wellbeing of the team through positive leadership and collaboration • Contribute to employee engagement, retention strategies, professional development, and consistent performance management practices

Role Description Inizio Engage is seeking a highly motivated Pharmacy Process Optimization Manager to strengthen pharmacy systems operational efficiency, support regulatory compliance, and improve workflow performance across pharmacy services. This role is specifically focused on pharmacy operations systems optimization, operational workflows, system utilization, and cross-functional processes to improve scalability, efficiency, and service delivery for patients, providers, and pharmaceutical partners. The Pharmacy Process Optimization Manager will lead initiatives that optimize pharmacy operations, enhance workflow performance, improve systems utilization, and support continuous process improvement across pharmacy services. This position will also be responsible for developing and maintaining pharmacy process documentation, standard operating procedures (SOPs), workflow guides, and training materials that support operational consistency, staff development, and organizational excellence. This is your opportunity to join Inizio Engage and make a meaningful impact on pharmacy operations and patient care delivery. Qualifications - Bachelor’s degree in Business Administration or a related discipline required - 3–5 years of experience in pharmacy operations, specialty pharmacy, patient support services, healthcare operations, or process improvement environments required - Strong working knowledge of PrimeRx pharmacy management software required - Demonstrated analytical thinking, organizational ability, and problem-solving capability - Ability to manage multiple priorities in a fast-paced environment - Strong interpersonal and relationship-building skills - Excellent written and verbal communication skills with a strong work ethic - Determined to succeed and contribute in a collaborative environment - Valid driver’s license and clean driving record required - Ability to travel as necessary, including overnight and/or weekend travel - Experience supporting operational excellence, workflow optimization, systems implementation, and cross-functional collaboration preferred Requirements - Lead pharmacy operations process optimization initiatives focused on improving workflow efficiency, systems utilization, operational scalability, service delivery, and overall performance across pharmacy services - Assess pharmacy operational workflows, procedures, and technology platforms to identify inefficiencies, operational gaps, bottlenecks, and opportunities for continuous improvement - Develop, maintain, and update pharmacy standard operating procedures (SOPs), workflow documentation, process maps, training materials, and operational best practices to support consistency, compliance, and staff effectiveness - Serve as a pharmacy systems super user by providing operational support, workflow guidance, troubleshooting assistance, and subject matter expertise for pharmacy operating systems and related technology platforms - Monitor operational performance, service levels, workflow metrics, and patient support activities to ensure timely, accurate, and patient-centered service delivery - Manage and resolve operational escalations related to workflows, systems, patient onboarding, referral progression, therapy initiation, and service-related concerns through cross-functional collaboration and root cause analysis - Leverage operational data, reporting tools, and pharmacy systems to identify trends, measure workflow effectiveness, support strategic decision-making, and recommend data-driven process improvements - Prepare operational reports, dashboards, presentations, and performance summaries for leadership review and ongoing operational planning - Partner with internal stakeholders to improve referral conversion, patient access, therapy initiation timelines, adherence support, and continuity of care through optimized operational workflows - Support operational integration, workflow design, systems optimization, implementation planning, training coordination, and readiness activities for new pharmaceutical products, programs, and operational initiatives - Collaborate with program leadership, implementation teams, pharmacy operations, patient support services, compliance, technology teams, and external partners to ensure operational alignment and effective execution of strategic initiatives - Identify systemic operational or technology-related issues and recommend corrective actions, workflow enhancements, and sustainable process solutions to leadership - Support audit readiness activities and ensure operational processes remain compliant with HIPAA requirements, pharmacy regulations, accreditation standards, organizational policies, and applicable regulatory requirements - Promote a culture of operational excellence, accountability, compliance, continuous improvement, and cross-functional collaboration throughout pharmacy operations - Partner with program leadership, implementation teams, pharmacy operations, and technology stakeholders to plan and execute transitions for existing pharmacy programs, ensuring operational readiness, process consistency, regulatory compliance, and uninterrupted service delivery - Support the health and wellbeing of the team through positive leadership and collaboration - Contribute to employee engagement, retention strategies, professional development, and consistent performance management practices Benefits - Competitive pay that recognizes your experience, expertise, and impact - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave - Company-paid holidays so you can rest, recharge, and focus on what matters most - Recognition programs, contests, and awards that celebrate your contributions - Continuous growth opportunities through learning, leadership development, and career advancement support - A collaborative culture where your ideas are valued and your work makes a difference

Role Description A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals. Qualifications - Bachelor’s Degree or equivalent work experience required - Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment - Strong understanding of call center operations and virtual team management - Proficiency with Microsoft Office and call center technologies - Demonstrated leadership, coaching, and team development skills - Excellent communication, interpersonal, and patient advocacy skills Requirements - Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons - Establish clear performance expectations aligned with client KPIs and program goals - Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services - Drive accountability through performance evaluations, feedback, and development planning - Oversee staffing, workload distribution, and service continuity in a virtual environment - Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence - Analyze performance metrics and identify opportunities for operational improvement - Collaborate cross-functionally to enhance program performance and patient experience - Support hiring, onboarding, and training of new team members - Serve as operational support during high-volume periods as needed Benefits - Competitive pay that recognizes your experience, expertise, and impact - Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave - Company-paid holidays so you can rest, recharge, and focus on what matters most - Recognition programs, contests, and awards that celebrate your contributions - Continuous growth opportunities through learning, leadership development, and career advancement support - A collaborative culture where your ideas are valued and your work makes a difference Company Description Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.com/