Title: Supervisor, Patient Engagement Location: KY Full time Remote job requisition id R-000002398 Job Description: At UK King's Daughters, we&rsquo;re not just a healthcare facility &mdash; we&rsquo;re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We&rsquo;re more than just a place to work; we&rsquo;re a place to grow, thrive, and contribute to our community. Job Description: Job Summary Responsible for supervising daily operations of the enterprise contact center to ensure consistent, high-quality, and patient-focused service. Oversees staff operations related to handling inquiries, scheduling, registration, and financial clearance activities. Ensures compliance with organizational policies, HIPAA regulations, payer requirements, and service-level standards. Coordinates workflows, monitors performance, and implements process improvements to enhance operational efficiency and the patient experience. Essential Functions &bull; Supervises daily contact center operations, ensuring service levels and performance goals are met. &bull; Oversees staff performance by providing coaching, mentoring, and evaluations. &bull; Monitors quality of patient interactions and implements corrective action when needed. &bull; Ensures compliance with HIPAA, organizational policies, and payer requirements. &bull; Collaborates with clinical, billing, and revenue cycle teams to resolve escalated issues. &bull; Develops and maintains policies, procedures, and training resources for staff. &bull; Prepares and analyzes reports to monitor productivity, quality, and service-level performance. &bull; Coordinates staff schedules and resource allocation to meet workload demands. &bull; Identifies and implements process improvements to optimize efficiency and patient satisfaction. &bull; Performs other duties as assigned. Education Requirement: High school diploma or equivalent Experience Requirement: 0-4 years of related/progressive experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time) E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time) G. Repetitive motion:3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet:1. Never I. Working in confined spaces:1. Never J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time) K. Job-related travel:2. Occasional (< 10% of the time) L. Loud noises:1. Never M. Temperature extremes:1. Never N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time) O. Radiation:1. Never P. Burns:1. Never Q. Cuts/Punctures:2. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time) S. Recombinant DNA or viral vectors:1. Never T. Combative/violent people:1. Never U. Animal handling (including carcasses):1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department: Patient Access Center

• Supervise and review complex accounting functions, including reconciliations, adjusting entries, bill payments, and accounts receivable for multiple entities • Oversee annual accounting procedures to prepare financial records for tax preparation, 1099s, and tangible personal property returns • Prepare financial compilations on a monthly, quarterly, or annual basis based on client needs • Identify and address material misstatements, inconsistencies, and risks in financial reports • Provide advisory and financial consulting services to clients, leveraging industry expertise • Prepare engagement budgets and monitor performance to ensure efficient use of resources • Foster and develop meaningful client relationships to ensure expectations are clearly defined and met • Conduct detailed reviews of engagements, providing constructive feedback and mentoring less experienced team members • Research complex accounting issues and present recommendations with supporting documentation • Communicate effectively with team members and clients to address project statuses and financial concerns • Participate in training programs and independent learning to maintain and expand technical knowledge • Demonstrate time management skills to prioritize engagements and ensure timely delivery of work • Perform other duties and display flexibility to take on a variety of responsibilities assigned by firm leadership • Meet annual billable hour and other targets to fulfill individual performance and overall firm productivity

• Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals • Serve as the primary technical resource for escalated workers' compensation claim questions and complex claim strategy • Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations • Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations • Monitor team workloads, productivity, and claim quality while supporting timely claim resolution • Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise • Approve claim settlements, reserve changes, and other claim decisions within established authority • Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes • Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions • Lead team meetings and establish accountability for operational goals and follow-up activities • Participate in recruiting, interviewing, onboarding, and developing claims professionals • Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service • Participate in claim reviews, operational planning, and continuous improvement initiatives • Perform additional duties and projects as assigned.

• Lead Maintenance & Reliability Activities • Coordinate preventative, corrective, and reactive maintenance activities across terminal facilities and equipment • Conduct mechanical and electrical inspections to ensure assets remain safe, compliant, and operational • Investigate equipment failures and breakdowns and implement effective corrective actions • Monitor asset performance and identify opportunities to improve reliability and reduce downtime • Manage and maintain the computerized maintenance management system (CMMS) • Manage Contractors & Safe Systems of Work • Coordinate third-party contractors supporting maintenance and engineering activities • Ensure all contractor control procedures are followed, including inductions, permits, risk assessments, and RAMS • Administer and manage Permit-to-Work systems across operational sites • Monitor contractor performance to ensure work is completed safely, efficiently, and to a high standard • Drive Safety, Compliance & Risk Management • Prepare and review risk assessments and safe working procedures • Support compliance with all company, environmental, regulatory, and terminal operating requirements • Conduct audits and inspections to ensure safe and compliant operations • Promote a proactive safety culture across the site • Participate in emergency response and incident management activities as required • Investigate & Improve • Report and investigate equipment failures, incidents, and near misses • Conduct root cause investigations and implement corrective and preventative actions • Identify opportunities for continuous improvement across maintenance and operational processes • Support Projects & Operational Excellence • Develop technical specifications, maintenance scopes, cost estimates, and project documentation • Raise and track work orders to ensure maintenance activities are completed on time • Support terminal improvement projects and site development initiatives • Partner with terminal operations teams to ensure safe and efficient day-to-day operations • Reporting & Budget Management • Manage maintenance budgets within delegated authority • Track maintenance costs and identify opportunities for cost savings and efficiency improvements • Compile and report maintenance KPIs and operational performance metrics • Maintain accurate documentation, certifications, permits, maintenance records, and compliance records