Supervisor, Patient Engagement
Location
Kentucky
Posted
5 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Supervisor, Patient Engagement
UK St. Claire
Title: Supervisor, Patient Engagement Location: KY Full time Remote job requisition id R-000002398 Job Description: At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community. Job Description: Job Summary Responsible for supervising daily operations of the enterprise contact center to ensure consistent, high-quality, and patient-focused service. Oversees staff operations related to handling inquiries, scheduling, registration, and financial clearance activities. Ensures compliance with organizational policies, HIPAA regulations, payer requirements, and service-level standards. Coordinates workflows, monitors performance, and implements process improvements to enhance operational efficiency and the patient experience. Essential Functions • Supervises daily contact center operations, ensuring service levels and performance goals are met. • Oversees staff performance by providing coaching, mentoring, and evaluations. • Monitors quality of patient interactions and implements corrective action when needed. • Ensures compliance with HIPAA, organizational policies, and payer requirements. • Collaborates with clinical, billing, and revenue cycle teams to resolve escalated issues. • Develops and maintains policies, procedures, and training resources for staff. • Prepares and analyzes reports to monitor productivity, quality, and service-level performance. • Coordinates staff schedules and resource allocation to meet workload demands. • Identifies and implements process improvements to optimize efficiency and patient satisfaction. • Performs other duties as assigned. Education Requirement: High school diploma or equivalent Experience Requirement: 0-4 years of related/progressive experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time) B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time) E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time) G. Repetitive motion:3. Intermittent (10% - 50% of the time) H. Working at heights above 4 feet:1. Never I. Working in confined spaces:1. Never J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time) K. Job-related travel:2. Occasional (< 10% of the time) L. Loud noises:1. Never M. Temperature extremes:1. Never N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time) O. Radiation:1. Never P. Burns:1. Never Q. Cuts/Punctures:2. Occasional (< 10% of the time) R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time) S. Recombinant DNA or viral vectors:1. Never T. Combative/violent people:1. Never U. Animal handling (including carcasses):1. Never V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. Department: Patient Access Center
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