Workers Compensation Claims Supervisor
Location
Florida
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Workers Compensation Claims Supervisor
Acrisure
• Lead, coach, and develop a team of approximately 4 to 6 workers' compensation claims professionals • Serve as the primary technical resource for escalated workers' compensation claim questions and complex claim strategy • Oversee claim handling activities to ensure compliance with company standards, client requirements, and applicable state regulations • Review complex claims involving compensability, coverage, litigation, reserving, settlements, and benefit determinations • Monitor team workloads, productivity, and claim quality while supporting timely claim resolution • Provide regular coaching, mentoring, and performance feedback to help develop adjusters and strengthen technical expertise • Approve claim settlements, reserve changes, and other claim decisions within established authority • Support litigation management, vendor oversight, and cost containment strategies to achieve quality claim outcomes • Ensure timely statutory filings, accurate documentation, and compliance with client handling instructions • Lead team meetings and establish accountability for operational goals and follow-up activities • Participate in recruiting, interviewing, onboarding, and developing claims professionals • Build strong relationships with clients, brokers, insureds, and internal leadership while supporting exceptional customer service • Participate in claim reviews, operational planning, and continuous improvement initiatives • Perform additional duties and projects as assigned.
Job Requirements
- Extensive workers' compensation claims experience required
- Demonstrated expertise handling complex workers' compensation claims, including litigation, reserving, settlements, and claim strategy required
- Previous leadership, supervisory, or team lead experience strongly preferred
- Strong knowledge of workers' compensation laws, regulations, and claims administration practices required
- Ability to coach, mentor, and provide technical guidance to claims professionals
- Experience overseeing claim quality, performance, and operational workflows beneficial
- General liability or commercial auto claims experience considered an asset
- Excellent communication, relationship-building, and problem-solving skills
- Strong organizational skills with the ability to balance leadership responsibilities and technical claim oversight
- Proficiency with Microsoft Office and claims management systems required
- Ability to work effectively in a fully remote environment
- Willingness to travel occasionally for team meetings, client visits, conferences, or business needs.
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- life and disability insurance
- fertility benefits
- wellness resources
- paid sick time.
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- a complimentary Calm app subscription.
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- commuter benefits
- employee discount programs.
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- legal plan options
- pet insurance coverage.
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