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Software that Powers the Service Economy
Salesforce Technical Support Specialist
Location
United States
Posted
8 days ago
Salary
$50K - $60K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Salesforce Technical Support Specialist
EverCommerce
Role Description We are looking for a Salesforce Technical Support Specialist to focus on our improveit 360 brand . A part of EverPro, our improveit 360 brand offers a business enterprise CRM – a managed package deployed on Salesforce. Our mission is to help remodelers and home improvement professionals be more successful by improving how they attract, service, and engage customers. Our platform automates and streamlines lead management, appointment setting, estimating, sales follow-up, project management, and business intelligence. As a Salesforce Technical Support Specialist, you will be a great teammate who is passionate about making a significant impact on a growing company! You are passionate about helping people and solving problems, and you'd love to help small business owners be successful. You're looking for a role with the strong possibility for growth into either a more technical or customer relationship focused role as you learn the products and business operations. What You’ll Do - Troubleshoot and resolve technical issues in Salesforce - Answer questions via tickets, calls, chats and emails - Project manage technical and administrative tasks, all with a sense of prioritization, accuracy and urgency - Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports - Clearly and thoroughly document details of case requests and resolutions such that other team members can seamlessly understand the case history - Maintain and contribute to our customer knowledge base - Be resourceful while working with team members to devise creative solutions and/or workarounds to challenging issues Qualifications - 3+ years of customer service experience, preferably software; Bachelor’s degree completion is acceptable in place of prior experience, but not required for this role - Experience with Salesforce.com platform - Customer service experience that demonstrates responsiveness and professionalism - Customer service software experience with Zendesk - Self-driven with the ability to effectively prioritize and execute tasks - Ability to listen, ask questions, build consensus and solve ambiguous problems - Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms - Ability to share knowledge and work in a strong team-oriented environment - Technical aptitude to learn software and technology quickly in a fast-changing environment - Resolve issues in a professional manner while working with challenging projects and objectives - Proficient with Office 365 - Ability to speak out, take initiative, and challenge the status quo, while also being a true team player Requirements - Salesforce Lightning experience - Business-to-business experience in one of the following roles: Account Manager, Technical Support, Software Trainer - Prior experience with Swarm methodology as applied to issue management & resolution - Background in the Remodeling / Contractor / Home Pro Industry - HTML – editing experience Benefits - Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid - Continued investment in your professional development - Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend - 401k with up to a 4% match and immediate vesting - Flexible and generous (FTO) time-off - Employee Stock Purchase Program
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