Role Description The Account Coordinator plays a pivotal role in supporting the account management team to ensure seamless communication and execution of client projects. This position is responsible for coordinating between clients, internal teams, and external vendors to deliver high-quality service and meet project deadlines. The Account Coordinator will manage schedules, track project progress, and assist in preparing reports and presentations that reflect client needs and campaign performance. By maintaining organized records and facilitating clear communication, this role helps to build strong client relationships and contributes to overall client satisfaction. Ultimately, the Account Coordinator ensures that all account activities run smoothly, enabling the team to achieve business objectives and foster long-term partnerships. Qualifications - Bachelor’s degree in Business, Marketing, Communications, or a related field. - 1-2 years of experience in account coordination, client services, or project management. - Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools. Requirements - Experience working in a remote or virtual team environment. - Knowledge of CRM software such as Salesforce or HubSpot. - Background in advertising, marketing, or digital media industries. - Ability to analyze data and generate actionable insights. - Certification in project management (e.g., PMP, CAPM) or related fields. Responsibilities - Serve as the primary point of contact for clients on routine matters, ensuring timely and professional communication. - Coordinate project timelines, deliverables, and resources across multiple teams to meet client expectations and deadlines. - Assist in preparing client presentations, reports, and proposals by gathering and organizing relevant data and insights. - Monitor account activities and maintain detailed documentation to support account managers and leadership. - Collaborate with internal departments such as creative, marketing, and sales to facilitate project execution and resolve issues promptly. Skills The Account Coordinator utilizes strong communication skills daily to liaise effectively between clients and internal teams, ensuring clarity and alignment on project goals. Organizational skills are critical for managing multiple projects, tracking deadlines, and maintaining accurate records that support smooth workflow. Proficiency with software tools like Microsoft Office and project management platforms enables efficient preparation of reports and presentations that inform decision-making. Analytical skills help in interpreting client data and campaign results to provide meaningful updates and recommendations. Additionally, adaptability and problem-solving abilities are essential for addressing challenges promptly and maintaining client satisfaction in a dynamic remote work environment.

• Develop and execute account-level strategies to achieve revenue growth targets across key accounts. • Partner with internal sales teams to track forecasting, pipeline activity, and progress against goals. • Build and maintain relationships with decision-makers and influencers across engineering, purchasing, and management functions. • Provide consultative support throughout customer design and purchasing cycles to drive product adoption. • Deliver professional presentations of products and services to both technical and non-technical audiences. • Identify customer barriers, needs, and opportunities; recommend solutions to improve satisfaction and increase revenue. • Generate and communicate customer insights, competitive intelligence, and market trends to sales leadership and product teams. • Collaborate with product managers, engineers, and leadership to support business development initiatives. • Apply effective sales techniques and continuously refine approach to maximize account performance. • Maintain accurate reporting of forecasts, opportunity funnel, account activity, and progress updates.

• Defining how Fresh Prints grows and retains its most valuable accounts at the company level, not simply running better campaigns. • Building an account strategy that continues to work as chapters, decision-makers, relationships, and buying cycles change. • Identifying the few highest-leverage bets that could materially increase account value, then focusing the business around them. • Turning strategy into execution through direct ownership, cross-functional influence, and systems that scale. • Shaping how Marketing, Sales, Operations, and account-facing teams approach retention, expansion, and long-term account development. • Building account growth into a durable business capability, not an initiative that resets every campaign cycle.

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is achieved. • Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies. • Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers. • Follow Accounts Receivable strategies and complete tasks such as on-account cash applications, escalations, credit reviews, and related work within expected service levels. • Lead and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors. • Perform root cause analysis on customer issues and identify opportunities for process improvement. • Negotiate significantly past-due balances through payment plan or settlement processes when appropriate. • Summarize and present findings from account reconciliations to customers and internal Crawford Hoying teams. • Provide internal and external customers with ad hoc reporting, statements, and account information as needed. • Escalate problems or concerns to the Team Lead when additional support or resolution is required.