• Develop and execute account-level strategies to achieve revenue growth targets across key accounts. • Partner with internal sales teams to track forecasting, pipeline activity, and progress against goals. • Build and maintain relationships with decision-makers and influencers across engineering, purchasing, and management functions. • Provide consultative support throughout customer design and purchasing cycles to drive product adoption. • Deliver professional presentations of products and services to both technical and non-technical audiences. • Identify customer barriers, needs, and opportunities; recommend solutions to improve satisfaction and increase revenue. • Generate and communicate customer insights, competitive intelligence, and market trends to sales leadership and product teams. • Collaborate with product managers, engineers, and leadership to support business development initiatives. • Apply effective sales techniques and continuously refine approach to maximize account performance. • Maintain accurate reporting of forecasts, opportunity funnel, account activity, and progress updates.

• Defining how Fresh Prints grows and retains its most valuable accounts at the company level, not simply running better campaigns. • Building an account strategy that continues to work as chapters, decision-makers, relationships, and buying cycles change. • Identifying the few highest-leverage bets that could materially increase account value, then focusing the business around them. • Turning strategy into execution through direct ownership, cross-functional influence, and systems that scale. • Shaping how Marketing, Sales, Operations, and account-facing teams approach retention, expansion, and long-term account development. • Building account growth into a durable business capability, not an initiative that resets every campaign cycle.

• Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is achieved. • Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies. • Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers. • Follow Accounts Receivable strategies and complete tasks such as on-account cash applications, escalations, credit reviews, and related work within expected service levels. • Lead and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors. • Perform root cause analysis on customer issues and identify opportunities for process improvement. • Negotiate significantly past-due balances through payment plan or settlement processes when appropriate. • Summarize and present findings from account reconciliations to customers and internal Crawford Hoying teams. • Provide internal and external customers with ad hoc reporting, statements, and account information as needed. • Escalate problems or concerns to the Team Lead when additional support or resolution is required.

Role Description The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively. Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client’s organization. Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs — and that is central to how OLIVER works. This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world. We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process. What you will be doing: - Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs. - Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact. - Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks. - Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery. - Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director. - Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon. - Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly. - Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director. - Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities. Qualifications - Experience in an account management, client services, or project management role in a creative, marketing, or content production environment. - Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum. - Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level. - A proactive, solutions-first working style; you flag problems early and come with a suggested path forward. - Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar). - An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment. - Interest in or familiarity with higher education or healthcare marketing is a plus. - Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City. - Curiosity about how AI tools can enhance account management and creative production workflows. - Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development. - Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities. Requirements - At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. - Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. - The range listed is just one component of OLIVER’s total compensation package. Benefits - Flexible working arrangements. - Reasonable adjustments throughout the process. Company Description OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.