Fictiv

Role Description El Vicepresidente de Operaciones de Producción es un líder ejecutivo estratégico responsable de garantizar que MISUMI Americas esté completamente preparada para cumplir con los compromisos de producción en los que los clientes confían. Este puesto es dueño del marco de preparación operativa de extremo a extremo — abarcando personas, procesos, tecnología y cadena de suministro — e impulsa una ejecución impecable en todos los programas de producción de clientes. El VP construirá y liderará una organización de operaciones de alto rendimiento, capaz de escalar con el crecimiento del negocio mientras cumple de manera consistente con las expectativas del cliente en calidad, entrega y capacidad de respuesta. Este es un puesto remoto, pero requiere viajes frecuentes (aproximadamente 25–40%) a nuestras diversas regiones de suministro (p. ej., India, China, México, Japón, EE. UU.), ubicaciones de clientes y centros operativos de MISUMI Americas. Qualifications - Más de 15 años de experiencia progresiva en liderazgo de operaciones, con al menos 5 años en un rol senior o ejecutivo (VP o equivalente) supervisando operaciones de producción o manufactura. - Historial comprobado de liderazgo en transformaciones operativas y escalamiento de organizaciones de operaciones en empresas de manufactura por contrato en etapa de crecimiento o mercado medio. - Experiencia en gestión de programas de producción, estrategia de cadena de suministro y metodologías de manufactura esbelta/mejora continua. - Capacidad comprobada para liderar y desarrollar equipos grandes y distribuidos globalmente. - Sólidas habilidades de influencia interfuncional; capacidad para alinear a stakeholders diversos en torno a la estrategia operativa y las prioridades de ejecución. - Licenciatura en Gestión de Operaciones, Cadena de Suministro, Ingeniería, Negocios o un campo relacionado. Requirements - Experiencia en componentes industriales, distribución manufacturera o sectores de cumplimiento de piezas personalizadas — idealmente con exposición al modelo de negocio o producto de MISUMI. - Familiaridad con las operaciones, base de clientes o panorama competitivo de MISUMI Americas. - MBA o posgrado en una disciplina relevante. - Certificación Lean Six Sigma Black Belt o equivalente. - Experiencia liderando programas de transformación digital/ERP dentro de un entorno de operaciones. - Capacidades multilingües (español, japonés y/o mandarín) como ventaja adicional dado el alcance operativo global. Benefits - Oportunidad de trabajar en un entorno remoto. - Viajes frecuentes a diversas regiones de suministro. - Desarrollo profesional y oportunidades de crecimiento. Physical Demands Las demandas físicas descritas aquí son representativas de las que debe cumplir un empleado para realizar con éxito las funciones esenciales de este trabajo. Se pueden realizar ajustes razonables para permitir que personas con discapacidades desempeñen las funciones esenciales. - Sentarse; caminar; hablar y escuchar; usar las manos para teclear, mover los dedos, manipular y sentir. - Agacharse, arrodillarse, ponerse en cuclillas, girar, arrastrarse, alcanzar y estirarse.

• Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty. • Collaborate cross-functionally with pre- & post-sale teams to ensure on-time delivery while proactively managing risks and changes throughout the program lifecycle. • Leverage your technical expertise in engineering and manufacturing alongside strong program management skills to identify risks early, develop risk mitigation plans, and manage changes to keep projects on track. • Serve as the Subject Matter Expert (SME) for the program, providing valuable insights and guidance to both internal teams and customers to ensure alignment and clarity. • Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards. • Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction. • Facilitate regular status meetings with customers and internal teams to clearly communicate requirements, timelines, and quality standards, ensuring alignment and proactively resolving any blockers. • All employees are expected to maintain and contribute to the QMS.

Role Description The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers: - New IT network setup for LAN/WAN/VPC/VPN - Desktop hardware configuration and roll-out - Desktop software management - Access control - Security training - Help desk support As IT Operations Support, you will report to the IT Operations Manager. In this entry-level position, you will serve as the first point of contact for employee and partner IT support requests. You will leverage your foundational knowledge of: - IAM - Network Administration - Security Event Management - SaaS Management Success in this role will be measured by: - Ticket resolution time - Customer satisfaction - Your ability to escalate complex issues effectively - Contributing to knowledge base documentation - Supporting cross-functional IT projects Qualifications - Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School - 2 - 7 years of experience in an IT help desk or support role - Basic understanding of IAM concepts, including user provisioning and SSO - Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or similar) - Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN) - Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) - Strong communication and customer service skills with a patient, helpful demeanor - Ability to document issues clearly and contribute to the knowledge base content - A solid understanding of or willingness to learn SOC 2 compliance practices - Technical certifications (CompTIA A+ / Network+ / Security+) are a plus - Experience with Okta or Entra administration is a plus - Experience with MDM solutions (Kandji, Iru, Jamf, or similar) is a plus - Experience administering Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or Office 365 for a large-size company is a plus Requirements - Serve as the first point of contact for employee IT support requests via ticketing system, email, phone, and in-person - Triage and resolve Level 1 support tickets related to hardware, software, networking, and account access issues - Assist with user account provisioning, password resets, and access management in Okta, Entra, and Google Workspace - Support onboarding and offboarding processes, including laptop setup, account creation, and equipment collection - Assist senior engineers with integrating SaaS platforms into Okta and Entra (including Amazon Web Services, Salesforce, Greenhouse, and more) - Help manage and troubleshoot current SaaS platforms (including Google Workspace, Zoom, Slack, Microsoft Teams, Iru MDM, and more) - Perform basic network troubleshooting for LAN/WAN/VPN connectivity issues and escalate complex problems to senior team members - Assist with on-site deployment and maintenance of Networking Services utilizing Cisco Meraki and FortiGate equipment under senior guidance - Support site location deployments of Security and Facility Access Controls using Avigilon and video monitoring equipment - Maintain and update hardware inventory tracking, including assignment, provisioning, and surplus tracking - Contribute to the development and maintenance of IT Operations run-books and knowledge base articles - Follow security policies and procedures to support SOC 2 compliance - Assist with monitoring SIEM dashboards and escalating security alerts to senior team members - Provide desktop hardware configuration, software installation, and roll-out support for employees - All employees are expected to maintain and contribute to the QMS Benefits - Opportunity to work in a collaborative and innovative environment - Support for professional development and growth - Inclusive company culture that values diverse perspectives

• Own the Commercial Architecture • Design and evolve the go-to-market structure, coverage model, territory strategy, and segmentation framework as the combined organization scales. Lead annual GTM planning quota design, headcount modeling, and territory allocation in partnership with the CRO. Drive scaling decisions at every revenue inflection point through $1B and beyond. • Build the Revenue Operating System • Own Salesforce as the commercial system of record unified data model, object governance, and integration oversight across the combined org. Lead the Salesforce unification program to February 1, 2027 go-live. Own the BI and analytics stack. Drive tech stack governance across CPQ, sales engagement, and conversation intelligence tools. • Design and Administer Compensation • Design and administer five compensation plans covering all selling motions quota, OTE, accelerators, ramp structures, and variable mechanics. Lead the annual compensation planning cycle. Own attainment tracking and compensation governance. Ensure all plans are legally reviewed, clearly communicated, and consistently administered before April 1 go-live. • Drive Commercial Transformation • Lead the commercial integration program master project plan across all workstreams, reported independently to CRO and CMO. Own the sales enablement framework: new hire onboarding, full-suite value proposition training, role-specific playbooks, and Sales Kickoff design and delivery. Drive cultural integration across the combined organization. • Scale the Team and the Function • Build and lead a commercial strategy organization of 12–15 across Revenue Operations, Revenue Performance, Compensation, Commercial Strategy, and Enablement. Assess and upgrade the team. Design the long-term evolution of the function as revenue scales toward $1B and beyond.

• Building, owning, and continuously improving the quality and safety ecosystems across Misumi Americas • Leading a team of Supplier Quality Engineers • Stewarding the Quality Management System (QMS) • Ensuring manufacturing partners meet rigorous performance standards • Establishing and driving a comprehensive Safety Management Program across all Misumi Americas facilities • Supporting regulatory compliance and a proactive safety culture • Integrating Misumi and Fictiv quality systems, processes, and documentation

• Develop strategic account business plans for target accounts assigned to you in the Business Unit • Prospect to build and maintain a healthy pipeline • Identify and secure opportunities with prototyping, ramp, production and long-term, strategic manufacturing contracts • Meet and exceed monthly, quarterly, and annual sales quotas • Maintain accurate account and opportunity forecasting in Salesforce.com • Lead and manage customer contract negotiations • Build meaningful long term relationships with key customer decision makers • Become a true expert in the product development needs, plans and challenges of your accounts • Represent the company at trade shows, conferences, and industry events • Help establish Fictiv’s reputation as a virtual contract manufacturer in the eyes of our most important customers • Take responsibility for the overall success of your customers enlisting the correct Fictiv team members where appropriate

• Develop strategic account business plans for target accounts assigned to you in the Business Unit • Prospect to build and maintain a healthy pipeline • Identify and secure opportunities with prototyping, ramp, production and long-term, strategic manufacturing contracts • Meet and exceed monthly, quarterly, and annual sales quotas • Maintain accurate account and opportunity forecasting in Salesforce.com • Lead and manage customer contract negotiations • Build meaningful long term relationships with key customer decision makers • Become a true expert in the product development needs, plans and challenges of your accounts • Represent the company at trade shows, conferences, and industry events • Help establish Fictiv’s reputation as a virtual contract manufacturer in the eyes of our most important customers • Take responsibility for the overall success of your customers enlisting the correct Fictiv team members where appropriate

• Define and execute the Americas logistics and warehousing strategy aligned with MISUMI’s global supply chain vision. • Lead, mentor, and scale a high-performing team of logistics managers, warehouse supervisors, and operations analysts. • Serve as the senior logistics voice in executive planning, budgeting, and cross-functional initiatives. • Build a culture of continuous improvement, safety, and accountability across all distribution center sites. • Champion the adoption of AI and emerging technologies as core enablers of logistics strategy, embedding a data-driven, continuous improvement mindset across the logistics and warehousing organization. • Oversee day-to-day operations across all MISUMI Americas distribution centers, including inbound receiving, inventory management, pick/pack/ship, and returns processing. • Drive KPI performance, including inventory turnover, warehousing contribution profit, order accuracy, on-time fulfillment, dock-to-stock cycle time, and warehouse productivity. • Lead facility rationalization, relocation, expansion, and greenfield distribution center projects as business needs dictate. • Oversee facility contract negotiations as needed. • Continuously optimize the existing WMS and automation technologies to improve throughput, accuracy, and scalability. • Ensure Business Continuity Plans for MISUMI Americas’ warehousing operations are in place and ready to execute as needed. • Identify and pilot AI-powered tools for demand forecasting, slotting optimization, labor planning, and inventory positioning to improve distribution center efficiency and reduce operational variability. • Negotiate and manage relationships with parcel, LTL, FTL, and international freight carriers. • Design and optimize transportation lanes to minimize cost-per-shipment while maintaining service SLAs. • Oversee last-mile delivery strategy and the customer delivery experience. • Manage freight audit, compliance, and claims processes. • Leverage AI-driven route optimization and carrier performance analytics to reduce freight cost, improve delivery reliability, and enhance the end-customer experience. • Own end-to-end import operations for products sourced from MISUMI’s globally distributed supply regions. • Ensure full compliance with U.S. Customs and Border Protection regulations, import/export controls, and applicable trade agreements. • Proactively manage catalog HTS classifications. • Submit and secure eRulings as needed to minimize risk and save costs. • Manage relationships with customs brokers, freight forwarders, and trade compliance counsel. • Monitor and adapt to changes in tariff classifications, duty rates, and trade policy that affect landed cost and supply continuity. • Maintain accurate import documentation, HTS classifications, and country-of-origin records across all inbound product flows. • Serve as a logistics subject matter expert and strategic partner to MISUMI’s global supply regions, supporting and upleveling outbound logistics capabilities. • Identify gaps in outbound logistics performance across supply regions and develop targeted improvement plans in collaboration with regional teams. • Share Americas best practices, frameworks, and tools with global supply region counterparts to drive consistency and efficiency across the broader MISUMI network. • Engage with regional logistics leads on a regular cadence to assess performance, prioritize support, and track progress against shared goals. • Partner cross-functionally with Global Supply Chain, Procurement, and Regional Operations leadership to ensure end-to-end supply chain continuity. • Own the Americas logistics P&L, managing budgets exceeding $10M+ annually with a focus on cost efficiency. • Develop robust reporting frameworks and dashboards to surface operational insights to senior leadership. • Identify and execute cost reduction initiatives through network optimization, labor efficiency, and vendor consolidation. • Introduce AI-enabled visibility and analytics tools to global supply region teams where applicable, accelerating logistics maturity and performance improvement across the MISUMI network.

Role Description The Vice President of Production Operations is a strategic executive leader responsible for ensuring MISUMI Americas is fully ready to deliver on the production commitments customers trust us to fulfill. This role owns the end-to-end operational readiness framework — spanning people, processes, technology, and supply chain — and drives flawless execution across all customer production programs. The VP will build and lead a high-performing operations organization capable of scaling with business growth while consistently meeting customer expectations for quality, delivery, and responsiveness. This is a remote role, but requires frequent travel (approximately 25–40%) to our various supply regions (e.g. India, China, Mexico, Japan, US), customer locations, and MISUMI Americas operational hubs. Qualifications - 15+ years of progressive operations leadership experience, with at least 5 years in a senior or executive role (VP or equivalent) overseeing production or manufacturing operations. - Demonstrated track record of leading operational transformations and scaling operations organizations in growth stage or mid market contract manufacturing companies. - Expertise in production program management, supply chain strategy, and lean/continuous improvement methodologies. - Proven ability to lead and develop large, globally distributed teams. - Strong cross-functional influencing skills; ability to align diverse stakeholders around operational strategy and execution priorities. - Bachelor’s degree in Operations Management, Supply Chain, Engineering, Business, or a related field. Requirements - Define and own the operational readiness framework that ensures MISUMI Americas can fulfill customer production programs at scale. - Work closely with cross-functional leadership across MISUMI Americas — including Sales, Technology, Operations, Engineering, Finance, and Quality. - Develop and execute a multi-year operations strategy aligned with company growth targets and customer commitments. - Partner with Executive & GTM Leadership to assess organizational capability and product market fit gaps. - Establish clear operational KPIs, dashboards, and governance rhythms. - Lead the end-to-end execution of customer production programs — from program intake through delivery. - Serve as the senior operational escalation point for complex or high-priority customer programs. - Partner with our VP of Program Management to implement program management standards and processes. - Build a Launch partner development production system built for speed, with reproducibility and reliability. - Collaborate with sales and account management teams to translate customer requirements into operational plans. - Accountable for key performance metrics for our production programs across all regions. - Partner with Regional General Managers to build, develop, and inspire a world-class production operations team. - Foster a culture of accountability, continuous improvement, and customer-centricity. - Define org structure, roles, and workforce planning strategies. - Attract, develop, and retain high-potential operations talent. - Champion lean manufacturing, Six Sigma, or equivalent operational excellence methodologies. - Identify systemic process gaps and lead cross-functional initiatives. - Establish change management practices that enable the organization to adopt new processes and technologies effectively. - Partner with IT and digital transformation teams to evaluate, implement, and optimize operational technology. - Drive automation and digitization of manual operational workflows. - Ensure technology investments are matched to operational needs. - Own the supply chain strategy for MISUMI Americas production programs. - Partner with global MISUMI supply chain teams to leverage group capabilities. - Develop supply chain resilience strategies to proactively manage disruptions. - Serve as a senior operational partner to key customers. - Represent operations in executive leadership forums. - Ensure customer escalations related to production programs are resolved swiftly. Benefits - Comprehensive medical and dental coverage - 401(k) plan - Generous PTO and leave programs Company Description MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle.

Role Description Are you a detail-driven finance professional who enjoys turning numbers into clear business insights? In tandem with Misumi USA, you will collaborate with finance leadership and cross-functional teams to drive the strategic planning, reporting, and analysis that informs critical business decisions. This role offers high visibility across the organization, including regular engagement with senior leadership and our parent organization in Japan. It is an excellent opportunity for an early-career finance professional who wants to build a strong foundation in corporate finance, FP&A, reporting, controls, and strategic business partnership. As a Financial Analyst, you will play a key role in helping the business understand financial performance, improve reporting processes, and support better decision-making across the organization. Your responsibilities will include: - Directing the financial tracking, process validation, and documentation for technology development capitalization, including Tech Capex, while monitoring capitalizable metrics and analyzing downstream impacts on operating expenses, or OPEX. - Acting as the primary internal contact to handle, prioritize, and process detailed financial reporting sheets, operational performance metrics, and ad-hoc analysis inquiries coming from Japan Headquarters, also referred to as JHQ / Misumi Headquarters. - Building and maintaining financial models, projections, and forecasts that support strategic decision-making. - Leading monthly and quarterly financial analysis, including variance analysis against budget and forecast. - Supporting the month-end close process, including reconciliations and review of financial results. - Partnering with functional teams, including Sales, Operations, and Marketing, to provide financial guidance and identify opportunities for cost savings, revenue growth, and margin improvement. - Analyzing key business drivers and translating them into clear, actionable insights for leadership. - Maintaining accurate, organized financial records and contributing to continuous improvement of reporting processes. - Designing and leading internal compliance protocols, financial control frameworks, and audit readiness activities across the Finance function to maintain rigid alignment with public company governance guidelines. - Conducting ad-hoc research and special projects as needed. - Maintaining and contributing to the Quality Management System, or QMS, as expected of all employees. Qualifications - Bachelor’s degree in finance, accounting, business, or a related field. - 1–3 years of experience in FP&A, corporate finance, accounting, or a similar analytical role. - Strong understanding of financial statements, budgeting, forecasting, and variance analysis. - Advanced Excel skills, including financial modeling, complex formulas, and pivot tables. - Strong analytical and problem-solving skills, with sharp attention to detail. - Clear communication skills, with the ability to translate financial concepts for non-financial audiences. - High organizational skills and comfort juggling multiple priorities in a fast-paced environment. - A hands-on attitude and willingness to jump in wherever the team needs help. Requirements - Bachelor’s degree in finance, accounting, business, or related field. - 1–3 years of relevant FP&A, corporate finance, accounting, or analytical experience. - Strong knowledge of financial statements, budgeting, forecasting, and variance analysis. - Advanced Excel capability, including financial modeling, complex formulas, and pivot tables. - Strong analytical, organizational, and problem-solving skills. - Ability to communicate financial information clearly to both finance and non-finance audiences. - Ability to manage competing priorities while maintaining accuracy and attention to detail. Benefits - Comprehensive medical and dental coverage. - 401(k) plan. - Generous PTO and leave programs.