Role Description The Revenue Journey Office (RJO) is part of Global Revenue Operations. It manages the tools and processes for Elastic's revenue journey. This role specifically focuses on managing all pre-pipeline and top-of-funnel prospecting activities by our sales team. As a Program Manager, you will own and continuously improve key business processes and systems from the Customer Awareness to Opportunity Qualification stages of the revenue journey. You will work with teams from Sales Development, Inside Sales, Mid-Market & Enterprise Sales, Revenue Operations, Marketing/Demand Generation, IT, and Product. Your goal is to develop strategies for and optimize prospecting systems, tools, and processes. Your efforts here will improve our sellers’ productivity, accelerate pipeline generation, and support Elastic's growth. What You Will Be Doing - Align the strategy, governance, and continuous improvement of global revenue processes and systems supporting inbound lead qualification, outbound prospecting, and pipeline generation. - Create standard prospecting journeys in collaboration with your business stakeholders. Define playbooks, success milestones, and health metrics. Establish seamless handoff processes between SDRs, IAEs, and Field Sales to ensure leads convert to opportunities faster. - Serve as the tool strategy owner for key prospecting systems (e.g. Surfe, ZoomInfo, Sales Navigator, Demandbase), ensuring solid data quality, governance, automation, and user adoption. - Lead cross-functional initiatives that simplify daily prospecting workflows, reduce manual data entry, and improve the overall user experience for SDRs, IAEs, and AEs. - Partner with stakeholders across Revenue Operations, Sales Development, Inside Sales, Field Sales, Marketing, IT, and Product to prioritize enhancements, manage change, and drive adoption of new capabilities. - Establish program governance. Define success metrics (e.g., lead conversion rates, meetings booked, pipeline generated) and reporting that will measure tool adoption, the health of top-of-funnel processes, and overall business impact. - Evaluate new technologies and vendor capabilities while helping shape the revenue operations roadmap for the pre-pipeline ecosystem. - Actively identify cross-functional risks to your program and the strategy for your prospecting ecosystem, and work to mitigate those risks. - Coordinate and collaborate with other RJO program managers to evaluate the impact to the overall Revenue Journey sales ecosystem. Qualifications - 5–8 years of program management, revenue operations, sales operations, or business transformation experience in a high-growth B2B SaaS environment. - Proven success leading large initiatives involving cross-functional teams, business processes, systems, and organizational change. - A solid knowledge of the B2B revenue lifecycle is important, with deep expertise in top-of-funnel motions. - Experience translating business requirements into scalable processes and system-centered solutions while balancing governance with field usability. - Top-notch analytical and problem-solving skills with experience using data to identify opportunities, measure outcomes, and influence decision-making. - Outstanding communication, stakeholder management, and executive presentation skills with the ability to build alignment across global organizations. - Deep experience with Salesforce, as well as sales engagement and prospecting tools (e.g., Outreach, Salesloft, ZoomInfo, Surfe, Lusha, LeanData, Demandbase, 6sense, Gong). - Skilled with AI-enabled prospecting workflows, global operating models, and modern pipeline generation tactics. - Experience with enterprise-scale governance is preferred. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.

Role Description The Clinical Program Manager provides operational, administrative, and program management support for the Rx Clinical Insights team and Optum Health national pharmacy committees, including Value & Therapeutics (V&T), ID/VAC, and Pipeline Review committees. This role is responsible for managing topic intake and prioritization processes, coordinating committee activities, maintaining clinical content and collateral, administering document control and version management processes, and supporting execution of clinical and affordability initiatives. The position serves as a key operational resource to improve governance, scalability, information management, and efficiency across the Clinical Insights portfolio. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Perform document management for clinical collateral and policies, including obtaining approvals, ensuring materials are current, organized, and easily retrievable. - Manage clinical topic intake processes to support prioritization and execution of pharmacy affordability and clinical review initiatives. - Support development, maintenance, and dissemination of playbooks, operating procedures, guidelines, and governance documentation. - Provide organizational and administrative support to the Rx Clinical Insights team and leadership as assigned. - Coordinate V&T workplan activities, including meeting planning, agenda management, action item tracking, and committee and subcommittee logistics. - Manage clinical content repositories and collateral housed within approved enterprise platforms, including document organization, version control, archival processes, and dissemination. - Establish and maintain document control standards to ensure consistent storage, retrieval, governance, and lifecycle management of clinical reviews, voting statements, academic detailing materials, policies, and other committee resources. - Maintain and enhance trackers and workflow management tools supporting V&T, pipeline, ID/VAC, and ad hoc clinical review activities to improve transparency, throughput, and reporting. - Support preparation and distribution of committee materials, meeting documentation, decision summaries, and stakeholder communications. - Monitor workflow progress and coordinate across clinical pharmacists, SMEs, and stakeholders to ensure timely completion of deliverables and committee readiness. - Generate routine operational reports and dashboards to support visibility into review volume, committee activities, content status, and program performance indicators. - Identify opportunities to improve administrative processes, standardization, operational efficiency, and scalability across Clinical Insights programs. - Support audits, leadership requests, regulatory inquiries, and other information retrieval requests through effective records management and documentation practices. - Perform other duties and special projects as assigned. Qualifications - 3+ years of relevant experience in healthcare operations, clinical program management, pharmacy administration, managed care, project coordination, or healthcare program support. - Experience supporting cross-functional committees, governance structures, or operational programs within healthcare or managed care environments. - Experience managing complex documentation, version control processes, content repositories, and administrative workflows. - Demonstrated ability to coordinate multiple projects simultaneously and effectively manage competing priorities. Requirements - Experience supporting Pharmacy & Therapeutics Committees, clinical review processes, healthcare affordability initiatives, or pharmacy operations. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description As a Program Coordinator, you will support cross-functional initiatives and releases by maintaining accurate project information, tracking deadlines and dependencies, and ensuring clear communication across teams. You will facilitate key meetings, document decisions and action items, prepare status reports, and escalate risks that may affect delivery timelines or quality. Responsibilities - Regularly collect and consolidate information on task and initiative progress - Review statuses for completeness, accuracy, and consistency - Keep JIRA structures, tasks, timelines, ownership, and dependencies up to date - Maintain key program and project artifacts in Confluence - Identify deviations from agreed plans and initiate corrective follow-up actions - Remind responsible owners about critical deadlines and outstanding commitments - Organize and facilitate working meetings, including status meetings, dependency syncs, and release-readiness sessions - Document decisions, maintain action-item logs, and track actions through completion - Prepare regular status reports for program stakeholders and management - Visualize key metrics, progress indicators, risks, and delivery trends - Participate in release planning and coordination of major launches - Maintain a dependency map across teams, systems, and workstreams - Track release readiness, including critical cross-team and technical dependencies - Identify and escalate risks that may threaten release timelines, scope, or quality Qualifications - 2+ years of experience in Program Coordination, Program Support, PMO, Delivery Coordination, or a similar role - Practical experience working with JIRA and Confluence - Strong organizational skills and the ability to manage multiple workstreams, deadlines, and stakeholders - Experience collecting, validating, and consolidating project or program statuses - Ability to identify inconsistencies, missing information, delays, and potential delivery risks - Experience organizing and facilitating meetings with cross-functional teams - Strong skills in documenting decisions, action items, risks, dependencies, and agreements - Ability to prepare clear and concise management reports and presentations - Proactive communication style and confidence in following up with responsible stakeholders - Ability to work effectively in a fast-paced and changing environment Benefits - Opportunity to shape the future of fintech solutions within a growing company - Collaborative, horizontal team structure that values your expertise and ideas - Continuous learning and development opportunities to enhance your skills and career growth - Competitive salary and benefits package

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Employee Relations Overview: Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. A central focus of this role is the use of data and analytics to measure, monitor, and continuously improve the effectiveness of our performance management and employee relations practices. The successful candidate will be comfortable working with data, transforming it into clear, actionable insights, and using those insights to inform fair, consistent, and proactive decision-making across the organization. This position can be based in Sao Paolo, Brazil; Mexico City, Mexico or Bogota, Colombia. Role:• Assist in the administration of our performance management process.• Provide support to employees and managers in understanding and using performance management tools and systems.• Respond to employee and manager inquiries regarding performance issues, providing guidance and support.• Assist in the resolution of employee conflicts and performance-related concerns.• Participate in investigations related to performance issues and employee complaints.• Help to ensure that performance evaluations are completed accurately and on timely.• Assist in the preparation of performance-related documentation, including Coaching Plans.• Build, maintain, and analyze employee relations and performance management dashboards and reports to identify trends, patterns, and emerging risks across the employee population.• Translate performance and employee relations data into clear, actionable insights and recommendations for People Business Partners, managers, and senior leadership.• Develop, track, and report on key ER metrics and KPIs - including case volumes, cycle times, and outcomes - to measure process effectiveness and surface early-warning indicators.• Use data visualization and data storytelling techniques to present employee relations trends and analyses to stakeholders in a clear and compelling manner.• Ensure data integrity, accuracy, and consistency across ER case management systems and HR platforms.• Help coordinate training sessions for managers on performance management best practices.• Provide advice to People Business Partners, managers and employees about company policies and processes.• Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues. • Establish strong cross-functional relationships at all levels and geographies.• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.• Demonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner. All About You:• Knowledge of applicable Employee Relations policies/procedures and business practices.• General knowledge of applicable employment laws and regulations. • Ability to work in a global, matrixed, and complex business.• Demonstrates superior judgment and ability to effectively partner and influence across the organization. • Ability to handle sensitive and confidential information with discretion.• Ability to multi-task in a fast-paced environment with composure.• Strong organizational/time management skills.• Excellent verbal and written communication skills.• Excellent interpersonal skills with demonstrated patience, tact, and respect.• Exceptional detail and follow-up skills.• Thrives in a team-based environment• Strong analytical/fact based decision-making skills combined with the ability to think innovatively.• Demonstrated proficiency in data analysis, with the ability to interpret complex data sets and translate findings into actionable insights.• Experience using data visualization and reporting tools (e.g., Power BI, Tableau) to build dashboards and communicate trends.• Advanced Microsoft Excel skills, including pivot tables, formulas, and data modeling.• Familiarity with HR information systems and case management platforms (e.g., Workday, HR Acuity), with a strong commitment to data accuracy and integrity.• Ability to tell a clear, compelling story with data to influence decisions and drive action.• Fluency in Spanish (both written and spoken) is required.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).• Bachelor's Degree required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.