Role Description The Clinical Program Manager provides operational, administrative, and program management support for the Rx Clinical Insights team and Optum Health national pharmacy committees, including Value & Therapeutics (V&T), ID/VAC, and Pipeline Review committees. This role is responsible for managing topic intake and prioritization processes, coordinating committee activities, maintaining clinical content and collateral, administering document control and version management processes, and supporting execution of clinical and affordability initiatives. The position serves as a key operational resource to improve governance, scalability, information management, and efficiency across the Clinical Insights portfolio. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Perform document management for clinical collateral and policies, including obtaining approvals, ensuring materials are current, organized, and easily retrievable. - Manage clinical topic intake processes to support prioritization and execution of pharmacy affordability and clinical review initiatives. - Support development, maintenance, and dissemination of playbooks, operating procedures, guidelines, and governance documentation. - Provide organizational and administrative support to the Rx Clinical Insights team and leadership as assigned. - Coordinate V&T workplan activities, including meeting planning, agenda management, action item tracking, and committee and subcommittee logistics. - Manage clinical content repositories and collateral housed within approved enterprise platforms, including document organization, version control, archival processes, and dissemination. - Establish and maintain document control standards to ensure consistent storage, retrieval, governance, and lifecycle management of clinical reviews, voting statements, academic detailing materials, policies, and other committee resources. - Maintain and enhance trackers and workflow management tools supporting V&T, pipeline, ID/VAC, and ad hoc clinical review activities to improve transparency, throughput, and reporting. - Support preparation and distribution of committee materials, meeting documentation, decision summaries, and stakeholder communications. - Monitor workflow progress and coordinate across clinical pharmacists, SMEs, and stakeholders to ensure timely completion of deliverables and committee readiness. - Generate routine operational reports and dashboards to support visibility into review volume, committee activities, content status, and program performance indicators. - Identify opportunities to improve administrative processes, standardization, operational efficiency, and scalability across Clinical Insights programs. - Support audits, leadership requests, regulatory inquiries, and other information retrieval requests through effective records management and documentation practices. - Perform other duties and special projects as assigned. Qualifications - 3+ years of relevant experience in healthcare operations, clinical program management, pharmacy administration, managed care, project coordination, or healthcare program support. - Experience supporting cross-functional committees, governance structures, or operational programs within healthcare or managed care environments. - Experience managing complex documentation, version control processes, content repositories, and administrative workflows. - Demonstrated ability to coordinate multiple projects simultaneously and effectively manage competing priorities. Requirements - Experience supporting Pharmacy & Therapeutics Committees, clinical review processes, healthcare affordability initiatives, or pharmacy operations. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description As a Program Coordinator, you will support cross-functional initiatives and releases by maintaining accurate project information, tracking deadlines and dependencies, and ensuring clear communication across teams. You will facilitate key meetings, document decisions and action items, prepare status reports, and escalate risks that may affect delivery timelines or quality. Responsibilities - Regularly collect and consolidate information on task and initiative progress - Review statuses for completeness, accuracy, and consistency - Keep JIRA structures, tasks, timelines, ownership, and dependencies up to date - Maintain key program and project artifacts in Confluence - Identify deviations from agreed plans and initiate corrective follow-up actions - Remind responsible owners about critical deadlines and outstanding commitments - Organize and facilitate working meetings, including status meetings, dependency syncs, and release-readiness sessions - Document decisions, maintain action-item logs, and track actions through completion - Prepare regular status reports for program stakeholders and management - Visualize key metrics, progress indicators, risks, and delivery trends - Participate in release planning and coordination of major launches - Maintain a dependency map across teams, systems, and workstreams - Track release readiness, including critical cross-team and technical dependencies - Identify and escalate risks that may threaten release timelines, scope, or quality Qualifications - 2+ years of experience in Program Coordination, Program Support, PMO, Delivery Coordination, or a similar role - Practical experience working with JIRA and Confluence - Strong organizational skills and the ability to manage multiple workstreams, deadlines, and stakeholders - Experience collecting, validating, and consolidating project or program statuses - Ability to identify inconsistencies, missing information, delays, and potential delivery risks - Experience organizing and facilitating meetings with cross-functional teams - Strong skills in documenting decisions, action items, risks, dependencies, and agreements - Ability to prepare clear and concise management reports and presentations - Proactive communication style and confidence in following up with responsible stakeholders - Ability to work effectively in a fast-paced and changing environment Benefits - Opportunity to shape the future of fintech solutions within a growing company - Collaborative, horizontal team structure that values your expertise and ideas - Continuous learning and development opportunities to enhance your skills and career growth - Competitive salary and benefits package

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Employee Relations Overview: Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. A central focus of this role is the use of data and analytics to measure, monitor, and continuously improve the effectiveness of our performance management and employee relations practices. The successful candidate will be comfortable working with data, transforming it into clear, actionable insights, and using those insights to inform fair, consistent, and proactive decision-making across the organization. This position can be based in Sao Paolo, Brazil; Mexico City, Mexico or Bogota, Colombia. Role:• Assist in the administration of our performance management process.• Provide support to employees and managers in understanding and using performance management tools and systems.• Respond to employee and manager inquiries regarding performance issues, providing guidance and support.• Assist in the resolution of employee conflicts and performance-related concerns.• Participate in investigations related to performance issues and employee complaints.• Help to ensure that performance evaluations are completed accurately and on timely.• Assist in the preparation of performance-related documentation, including Coaching Plans.• Build, maintain, and analyze employee relations and performance management dashboards and reports to identify trends, patterns, and emerging risks across the employee population.• Translate performance and employee relations data into clear, actionable insights and recommendations for People Business Partners, managers, and senior leadership.• Develop, track, and report on key ER metrics and KPIs - including case volumes, cycle times, and outcomes - to measure process effectiveness and surface early-warning indicators.• Use data visualization and data storytelling techniques to present employee relations trends and analyses to stakeholders in a clear and compelling manner.• Ensure data integrity, accuracy, and consistency across ER case management systems and HR platforms.• Help coordinate training sessions for managers on performance management best practices.• Provide advice to People Business Partners, managers and employees about company policies and processes.• Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues. • Establish strong cross-functional relationships at all levels and geographies.• Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.• Demonstrate expected behaviors; identify and escalate issues in an appropriate and timely manner. All About You:• Knowledge of applicable Employee Relations policies/procedures and business practices.• General knowledge of applicable employment laws and regulations. • Ability to work in a global, matrixed, and complex business.• Demonstrates superior judgment and ability to effectively partner and influence across the organization. • Ability to handle sensitive and confidential information with discretion.• Ability to multi-task in a fast-paced environment with composure.• Strong organizational/time management skills.• Excellent verbal and written communication skills.• Excellent interpersonal skills with demonstrated patience, tact, and respect.• Exceptional detail and follow-up skills.• Thrives in a team-based environment• Strong analytical/fact based decision-making skills combined with the ability to think innovatively.• Demonstrated proficiency in data analysis, with the ability to interpret complex data sets and translate findings into actionable insights.• Experience using data visualization and reporting tools (e.g., Power BI, Tableau) to build dashboards and communicate trends.• Advanced Microsoft Excel skills, including pivot tables, formulas, and data modeling.• Familiarity with HR information systems and case management platforms (e.g., Workday, HR Acuity), with a strong commitment to data accuracy and integrity.• Ability to tell a clear, compelling story with data to influence decisions and drive action.• Fluency in Spanish (both written and spoken) is required.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).• Bachelor's Degree required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This position is open to both Flexible (Hybrid) and Remote. Flexible (Hybrid) positions require 2 days per week in a ServiceNow office. We have offices in several locations, including Santa Clara, CA, San Diego, CA, and Kirkland, WA What you get to do in this role: ServiceNow's APEX (AI, Product, Engineering, and Experience) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world class Design teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love. We are seeking a Sr. Director, Technical Program Management to join our APEX Strategic Programs organization. In this role, you will lead a team delivering Product Innovations for the Product and Technology organization, together with other strategic business programs that are focused on ensuring we deliver on ServiceNow's most critical priorities. The successful candidate will operate as an AI-native leader, using AI tools to accelerate program delivery, synthesize intelligence across workstreams and model the ways of working we expect to scale across APEX. In addition, the candidate is a self-starter with extensive competence and experience in the technical Program Management space. This candidate thinks strategically, but loves getting into the detail and possesses a strong ability to conceptualize, develop, drive, coordinate and manage a large program in addition to managing a delivery team. This person is effective at building relationships, collaborating, and influencing others; they must also be highly experienced working with senior executives across various geographies and functions. Strategic Program Management Responsibilities: - Lead the delivery of complex product development programs that drive growth and operational excellence for APEX portfolio, in partnership with stakeholders at all levels. - Responsible for the APEX Strategic Initiative function: identifies, prioritizes, and accelerates goal-oriented product development projects with measurable impact on revenue, market position, and competitive advantage - operating with speed and focus to deliver innovation at scale. - Champion AI-native ways of working across the APEX Strategic Programs team - evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios. - Ensure programs are designed to deliver specific strategic outcomes - with metrics, milestones, and program structure to ensure successful execution. - Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program. - Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged. - Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers. - Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization. - Identify, assess, prioritize, and mitigate risks to meet program objectives. - Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity, and accelerate execution. - Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders. Qualifications To be successful in this role you have: - 15+ years of work experience, preferably in Technical Program Management driving software product development efforts. - Expertise in the enterprise software/ SaaS industry - High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results - Work independently and be highly productive with minimal oversight - Ability to see the big picture while also being execution-oriented to improve operational excellence - Effective communicator (both verbally and in writing) who uses AI tools to draft, refine, and tailor communications - able to convey complex ideas clearly across executive and working-level audiences at speed - Experience in building trusting relationships and influencing others - Team player and self-starter who uses AI to stay ahead of complexity - comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments - Education: Bachelor's Degree required; MBA or other Graduate degree preferred For positions in this location, we offer a base pay of $254,500 - $445,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .