VirtueStaff (Formerly MyVANow). Remote Staffing Redefined. Your go to option for remote workforce solutions.
Legal Intake Coordinator
Location
Panama
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Legal Intake Coordinator
VirtueStaff
• Serve as the front-line contact by promptly answering inbound phone calls, emails, texts, and website inquiries from prospective clients • Conduct initial screening interviews to gather basic immigration data, qualify leads based on strict firm criteria, and determine consultation eligibility • Schedule legal consultations, coordinate complex attorney calendars, confirm appointments, and send automated reminders • Actively follow up with qualified leads who have expressed interest but have not yet committed to a consultation date • Meticulously enter, update, and manage sensitive, confidential client files within Pipedrive and GoHighLevel (GHL) • Cross-Functional Collaboration: Partner closely with internal intake specialists, paralegals, and attorneys to ensure a flawless onboarding experience for new clients
Job Requirements
- Must be completely bilingual in both English and Spanish, possessing exceptional verbal and written communication skills in both languages
- Previous professional experience in client intake, appointment setting, customer service, call center operations, or sales support within a law firm or legal services environment. (Immigration law experience is a major plus)
- Software Mastery: Proven experience navigating CRM and automation platforms, specifically Pipedrive and GoHighLevel
- A warm, professional phone presence with active listening skills capable of providing a compassionate experience to individuals facing stressful legal situations
- High attention to detail with an absolute commitment to maintaining strict client confidentiality and data accuracy
- Strong time-management skills with the ability to multitask fluidly in a fast-paced environment
Benefits
- Work From Home
- Performance Bonus
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