Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: - Manage a portfolio of up to 30 accounts throughout their lifecycle with Armis-Servicenow. - Build strong customer relationships by engaging early as the customer transitions from the PreSales phase to deployment. Work with customer and Armis-Servicenow account teams to define success plans and strategy to meet customer's objectives. - Guide the customer through the implementation phase, delivering use cases and value, leading them to an operationalized state. - Responsible for overall health and retention of the assigned customers, maximizing customer satisfaction (NPS scoring) and driving adoption and value for growth and reference-ability. - Reporting Risks and Wins internally to Armis account team and externally to account sponsors and executives. - Understand customer product issues and feature requests in order to represent the appropriate priority and voice of the customer with the Armis product team. - Establish regular cadence (Monthly, Quarterly, Digital) with each assigned customer, to provide guidance, review executive dashboards and open issues, and communicate program status. This includes delivering Executive Business Reviews to ensure alignment on goals and value realization. - Leverage Gainsight to track account activity, health score, risk, and other critical metrics. - Maintain current functional and technical knowledge of the Armis platform and future products. - Drive up utilization of the Armis platform and recommend additional features that can be leveraged to improve their security posture - Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts - Serve as a customer advocate to guide other resources at Armis towards achieving customer goals - Validate customer deployment and configuration align with business use cases. - Validate that use cases are appropriately captured and delivered in a timely manner - Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments - Providing technical subject matter expertise where applicable aligned to the expected proficiency - Collaborating with Engineering, Product, Support and Sales teams to drive account success Qualifications To be successful in this role you have: - Fluent in English language (spoken and written) - Possess exceptional verbal, written, social, presentation, and interpersonal skills. - 5+ years experience in a related function with direct customer facing, advocacy and engagement experience in post-sales,systems engineering, professional services or client management functions, ideally in Customer Success. - Or - 3+ years experience in network engineering, architecture, support, or network design capacity - 2+ years experience working in Security/Healthcare/automotive/Retail/OT - Strong technical and problem solving skills coupled with the ability to provide quick resolution to problems. - Solid project management and solution delivery experience, with demonstrated ability to drive projects from definition to final delivery. - A plus: - Experience as a CSM or Technical Account Manager/TAM in a Cyber Security SaaS organization. - Experience implementing a security program within enterprise organization - Familiarity with various Healthcare/IOT devices and manufacturers - B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired - Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM - Linux Operating System basic operation and troubleshooting (i.e. Redhat Linux / CentOS) - Networking (LAN/WAN, Routing/Switching protocols, Network Security) - Additional European languages FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Customer Success Manager - Federal Civilian Location: McLean, Richmond, Virginia Job Description: Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Customer Success Manager — Federal Civilian Location McLean, VA; Richmond, VA Work Environment Hybrid Role Summary Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply chain visibility, compliance, and operational resilience are mission critical. As our Government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape. We are hiring a Customer Success Manager – Federal Civilian to serve as the primary post-sale relationship owner for a portfolio of Federal Civilian customers. Reporting to the Director of Government Customer Success, this role is responsible for driving customer adoption, value realization, retention, and long-term success across Exiger's platform. Success in this role comes from building trusted relationships with government stakeholders, understanding agency priorities, and partnering across Product, Delivery, Support, and Sales to ensure customers achieve measurable mission outcomes. You will serve as a strategic advisor, helping customers maximize the value of Exiger's platform while identifying opportunities to expand adoption and strengthen long-term partnerships. This role is ideal for someone who enjoys building executive relationships, solving complex customer challenges, and serving as a trusted partner to government organizations in a fast-moving SaaS environment. What You'll Do - Manage a portfolio of Federal Civilian customer accounts, serving as the primary post-sale relationship owner. - Develop trusted relationships with government stakeholders, program leadership, and executive sponsors. - Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization. - Conduct regular business reviews to communicate customer value, platform usage, key outcomes, and future opportunities. - Partner with customers to understand evolving mission priorities and align Exiger's platform to support those objectives. - Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans. - Drive customer retention and support successful renewals through consistent engagement and value realization. - Partner with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience. - Advocate for customer needs by communicating product feedback, enhancement requests, and emerging use cases to internal stakeholders. - Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms. - Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies. - Represent Exiger as a trusted advisor during customer meetings, executive briefings, workshops, and other strategic engagements. What You Need Required - 3–5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer-facing roles. - Experience supporting Federal Civilian agencies or other government customers. - Experience managing customer relationships within a SaaS, GovTech, or technology-driven environment. - Demonstrated ability to build trusted relationships with government stakeholders and executive leadership. - Strong verbal and written communication skills with experience delivering presentations, training, and executive briefings. - Experience driving customer adoption, retention, renewals, or customer success outcomes. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Ability to interpret customer usage metrics and translate data into actionable engagement strategies. - Bachelor's degree Preferred - Experience supporting Federal Civilian agencies such as DHS, CBP, FEMA, VA, HHS, Treasury, GSA, or other civilian organizations. - Familiarity with Customer Success methodologies, customer lifecycle management, and executive business reviews. - Experience supporting supply chain risk, compliance, cybersecurity, fraud, investigations, procurement, or government technology solutions. - Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools. Why Exiger - Partner directly with Federal Civilian agencies supporting critical national missions. - Help government customers maximize the value of Exiger's AI-powered supply chain and risk intelligence platform. - Build long-term strategic partnerships with government leaders and mission stakeholders. - Join a rapidly growing Government Customer Success organization supporting one of the fastest-growing areas of Exiger's business. - Work alongside mission-driven teams helping government organizations improve resilience, transparency, and operational readiness. Why You’ll Love Working at Exiger - High-performance culture rooted in accountability and collaboration - Discretionary Time Off (no maximum) - Industry-leading health, vision, and dental benefits - Competitive compensation - 16 weeks fully paid parental leave - Flexible hybrid work environment - Wellness stipends and programming - Career development and education reimbursement #Li-Hybrid Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

• Conduct outbound follow-up calls with clients at various stages of their journey. • Maintain consistent communication with active and inactive clients. • Re-engage individuals who require additional support or encouragement. • Follow up after consultations, workshops, community events, and appointments. • Build trust through personalized and proactive outreach. • Answer general questions and connect clients to appropriate resources and services. • Schedule and confirm appointments. • Send appointment reminders through phone, SMS, email, and CRM workflows. • Assist clients with gathering required documentation. • Coordinate follow-up meetings with advisors and program staff. • Monitor client progress and ensure next steps are completed. • Welcome new community members into the organization. • Maintain ongoing communication to encourage participation and successful outcomes. • Maintain accurate client records in the CRM. • Track overdue follow-ups and inactive records. • Follow up with referral partners and community organizations.

• Own the client journey from onboarding through implementation, go-live and the ongoing account lifecycle, serving as a senior relationship owner and creating continuity throughout the client experience. • Partner with Sales and the Solutions Architect during the commercial process to understand each client’s business, use case, proposed solution and path to launch, and ensure the transition from opportunity to implementation is seamless. • Drive onboarding and implementation from start to finish, building clear plans with milestones, owners, dependencies and timelines and coordinating across clients, Product, Engineering, Compliance and Operations to get clients live. • Build the Client Success function from the ground up in close partnership with the co-founders, living the process firsthand, identifying what works and what does not, and turning those lessons into scalable playbooks, operating rhythms, tools and standards. • Solve complex problems that do not come with an existing playbook, identifying risks and blockers early, bringing together the right people and driving issues toward resolution. • Lead the ongoing client relationship after launch by understanding each client’s goals, monitoring health and engagement, and proactively identifying risks, opportunities and ways Cyclops can create more value. • Coordinate client questions, requests and support inquiries across internal teams, ensuring issues have clear owners, clients stay informed and nothing falls through the cracks. • Grow client relationships by identifying opportunities across products, use cases, markets and transaction volume, partnering with Sales when commercial engagement or negotiation is required. • Shape the future Client Success organization alongside the co-founders and executive team, defining how the function should evolve and when to introduce additional specialization, tooling or team members as the client base grows.