Title: Customer Success Manager - Federal Civilian Location: McLean, Richmond, Virginia Job Description: Who We Are: Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government. Customer Success Manager — Federal Civilian Location McLean, VA; Richmond, VA Work Environment Hybrid Role Summary Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply chain visibility, compliance, and operational resilience are mission critical. As our Government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape. We are hiring a Customer Success Manager – Federal Civilian to serve as the primary post-sale relationship owner for a portfolio of Federal Civilian customers. Reporting to the Director of Government Customer Success, this role is responsible for driving customer adoption, value realization, retention, and long-term success across Exiger's platform. Success in this role comes from building trusted relationships with government stakeholders, understanding agency priorities, and partnering across Product, Delivery, Support, and Sales to ensure customers achieve measurable mission outcomes. You will serve as a strategic advisor, helping customers maximize the value of Exiger's platform while identifying opportunities to expand adoption and strengthen long-term partnerships. This role is ideal for someone who enjoys building executive relationships, solving complex customer challenges, and serving as a trusted partner to government organizations in a fast-moving SaaS environment. What You'll Do - Manage a portfolio of Federal Civilian customer accounts, serving as the primary post-sale relationship owner. - Develop trusted relationships with government stakeholders, program leadership, and executive sponsors. - Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization. - Conduct regular business reviews to communicate customer value, platform usage, key outcomes, and future opportunities. - Partner with customers to understand evolving mission priorities and align Exiger's platform to support those objectives. - Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans. - Drive customer retention and support successful renewals through consistent engagement and value realization. - Partner with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience. - Advocate for customer needs by communicating product feedback, enhancement requests, and emerging use cases to internal stakeholders. - Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms. - Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies. - Represent Exiger as a trusted advisor during customer meetings, executive briefings, workshops, and other strategic engagements. What You Need Required - 3–5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer-facing roles. - Experience supporting Federal Civilian agencies or other government customers. - Experience managing customer relationships within a SaaS, GovTech, or technology-driven environment. - Demonstrated ability to build trusted relationships with government stakeholders and executive leadership. - Strong verbal and written communication skills with experience delivering presentations, training, and executive briefings. - Experience driving customer adoption, retention, renewals, or customer success outcomes. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Ability to interpret customer usage metrics and translate data into actionable engagement strategies. - Bachelor's degree Preferred - Experience supporting Federal Civilian agencies such as DHS, CBP, FEMA, VA, HHS, Treasury, GSA, or other civilian organizations. - Familiarity with Customer Success methodologies, customer lifecycle management, and executive business reviews. - Experience supporting supply chain risk, compliance, cybersecurity, fraud, investigations, procurement, or government technology solutions. - Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools. Why Exiger - Partner directly with Federal Civilian agencies supporting critical national missions. - Help government customers maximize the value of Exiger's AI-powered supply chain and risk intelligence platform. - Build long-term strategic partnerships with government leaders and mission stakeholders. - Join a rapidly growing Government Customer Success organization supporting one of the fastest-growing areas of Exiger's business. - Work alongside mission-driven teams helping government organizations improve resilience, transparency, and operational readiness. Why You’ll Love Working at Exiger - High-performance culture rooted in accountability and collaboration - Discretionary Time Off (no maximum) - Industry-leading health, vision, and dental benefits - Competitive compensation - 16 weeks fully paid parental leave - Flexible hybrid work environment - Wellness stipends and programming - Career development and education reimbursement #Li-Hybrid Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

• Conduct outbound follow-up calls with clients at various stages of their journey. • Maintain consistent communication with active and inactive clients. • Re-engage individuals who require additional support or encouragement. • Follow up after consultations, workshops, community events, and appointments. • Build trust through personalized and proactive outreach. • Answer general questions and connect clients to appropriate resources and services. • Schedule and confirm appointments. • Send appointment reminders through phone, SMS, email, and CRM workflows. • Assist clients with gathering required documentation. • Coordinate follow-up meetings with advisors and program staff. • Monitor client progress and ensure next steps are completed. • Welcome new community members into the organization. • Maintain ongoing communication to encourage participation and successful outcomes. • Maintain accurate client records in the CRM. • Track overdue follow-ups and inactive records. • Follow up with referral partners and community organizations.

• Own the client journey from onboarding through implementation, go-live and the ongoing account lifecycle, serving as a senior relationship owner and creating continuity throughout the client experience. • Partner with Sales and the Solutions Architect during the commercial process to understand each client’s business, use case, proposed solution and path to launch, and ensure the transition from opportunity to implementation is seamless. • Drive onboarding and implementation from start to finish, building clear plans with milestones, owners, dependencies and timelines and coordinating across clients, Product, Engineering, Compliance and Operations to get clients live. • Build the Client Success function from the ground up in close partnership with the co-founders, living the process firsthand, identifying what works and what does not, and turning those lessons into scalable playbooks, operating rhythms, tools and standards. • Solve complex problems that do not come with an existing playbook, identifying risks and blockers early, bringing together the right people and driving issues toward resolution. • Lead the ongoing client relationship after launch by understanding each client’s goals, monitoring health and engagement, and proactively identifying risks, opportunities and ways Cyclops can create more value. • Coordinate client questions, requests and support inquiries across internal teams, ensuring issues have clear owners, clients stay informed and nothing falls through the cracks. • Grow client relationships by identifying opportunities across products, use cases, markets and transaction volume, partnering with Sales when commercial engagement or negotiation is required. • Shape the future Client Success organization alongside the co-founders and executive team, defining how the function should evolve and when to introduce additional specialization, tooling or team members as the client base grows.

Role Description Do you enjoy building relationships, delivering exceptional service, and helping others create memorable travel experiences? We are seeking enthusiastic and service-oriented individuals to join our growing remote team as Client Success Travel Advisor. In this role, you will work closely with travelers to understand their vacation goals, provide personalized guidance, and assist with coordinating travel arrangements. From resort vacations and cruise sailings to family trips, group getaways, and international adventures, you'll help ensure clients feel supported throughout every stage of their travel journey. This opportunity is ideal for individuals seeking a flexible remote role where they can develop valuable skills in customer engagement, travel coordination, and relationship management. No prior travel industry experience is required, as comprehensive training and ongoing support are provided. Key Responsibilities - Connect with clients to learn about their travel preferences, interests, and vacation objectives - Research destinations, accommodations, cruises, tours, and travel experiences - Present tailored travel options based on client needs, schedules, and budgets - Assist with coordinating lodging, transportation, activities, excursions, and vacation packages - Provide guidance and support throughout the planning and booking process - Communicate professionally through phone, email, and virtual communication platforms - Collaborate with supplier partners to secure reservations and confirm travel details - Monitor booking progress, itinerary updates, and client requests - Maintain organized records of client interactions and travel arrangements - Stay informed about travel trends, destination information, and promotional opportunities - Deliver outstanding service designed to create a positive and seamless client experience Qualifications - Interest in customer service, travel, hospitality, sales, or client-facing roles - Strong communication and relationship-building abilities - Excellent organizational skills and attention to detail - Ability to work independently while managing multiple priorities - Comfortable using computers, web-based systems, and digital communication tools - Strong problem-solving and time-management skills - Positive attitude and willingness to learn - Self-motivated, dependable, and professional - Must be at least 18 years of age - Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other hiring regions Training & Development - No previous travel industry experience is necessary. We provide: - Structured onboarding and guided training - Ongoing mentorship and coaching - Certification opportunities - Access to travel supplier partnerships and industry resources - Continued professional development and educational support Benefits - 100% remote work opportunity - Flexible schedule designed around your availability - Access to travel booking platforms and supplier networks - Travel incentives, discounts, and exclusive industry perks - Opportunities for advancement and leadership development - Collaborative and supportive virtual team culture - Valuable experience in customer success, travel coordination, client relations, and business growth